Amplifai Solutions INC scorecard

Company Overview

Amplifai Solutions INC is a BPO company, founded in 2014, with approximately 1-49 employees. They specialize in CX Design & Analytics, Sales & Marketing. They serve the E-commerce & Retail industries.

Its current organization size is 11 to 50 employees, and its last reported revenue is $5 million. This BPO organization prioritizes providing customized business solutions to businesses of any size to “maximize business outcomes, boost productivity, and improve engagement.” Since its inception, AmplifAI Solutions has also established offices across Texas, such as Austin and Plano, and Miami, Florida. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: enterprise. Voice: performance-oriented. Voice: customer-outcome focused. Voice: AI-enabled. Tagline: The Contact Center AI Platform. Imagery Style: clean enterprise SaaS style with customer outcome and performance messaging. Client Value Proposition: Summary: AmplifAI positions its value around helping contact centers improve agent performance, coaching consistency, quality visibility, and leader productivity through a centralized AI-enabled platform.. Value Points: Title: Single view of performance. Value Points: Description: Unifies multiple operational data sources into one place for easier monitoring and decision-making.. Value Points: Title: Better coaching consistency. Value Points: Description: Supports standardized coaching processes and logging of coaching sessions.. Value Points: Title: Improved access to metrics. Value Points: Description: Consolidates quality data so supervisors and coaches can access a more complete performance view.. Company Overview: Tagline: The Contact Center AI Platform. Highlights: Claims to unify contact center data from voice, chat, email, social, bots, IVR/IVA, CRM, QA, WFM, conversational intelligence, and internal systems.. Highlights: Positions the platform for role-specific insights and AI-recommended next best actions.. Highlights: States it supports 10,000+ CX teams.. Description: AmplifAI describes itself as an AI-enabled platform for performance and CX management built specifically for contact centers, unifying structured and unstructured data into a single view of performance.. Competitive Differentiators: Differentiators: Title: Unified contact center data layer. Differentiators: Description: Public materials emphasize consolidating structured and unstructured contact center data into a single AI-ready view.. Differentiators: Title: Role-specific actioning. Differentiators: Description: The platform is described as delivering insights and next-best actions tailored to frontline associates, team leaders, quality teams, CX teams, and senior leaders.. Differentiators: Title: Employee-centric AI positioning. Differentiators:

Strengths

• Brand Profile: Voice: enterprise. Voice: performance-oriented. Voice: customer-outcome focused. Voice: AI-enabled. Tagline: The Contact Center AI Platform. Imagery Style: clean enterprise SaaS style with customer outcome and performance messaging. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Financial Services. Clients: Client Name: Prescott National Bank. Clients: Segment: Provider. Clients: Industry: BPO. Clients: Client Name: SSG Support Services Group. Clients: Segment: Provider. Clients: Industry: BPO. Clients: Client Name: Iterum Connections. Clients: Segment: Enterprise. Clients: Industry: Retail / Pet Supplies. Clients: Client Name: Chewy. Clients: Segment: Enterprise. Clients: Industry: BPO. Clients: Client Name: A leading global BPO. Clients: Segment: Enterprise. Clients: Industry: Financial Services. Clients: Client Name: A top. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: AmplifAI positions its value around helping contact centers improve agent performance, coaching consistency, quality visibility, and leader productivity through a centralized AI-enabled platform.. Value Points: Title: Single view of performance. Value Points: Description: Unifies multiple operational data sources into one place for easier monitoring and decision-making.. Value Points: Title: Better coaching consistency. Value Points: Description: Supports standardized coaching processes and logging of coaching sessions.. Value Points: Title: Improved access to metrics. Value Points: Description:. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 38.3
• growth: 56.5
• reputation: 56.2
• ai_readiness: 50
• market_footprint: 30.8
• digital_readiness: 56.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Amplifai Solutions INC's structured service taxonomy includes CX Design & Analytics, Sales & Marketing. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Financial Services. Clients: Client Name: Prescott National Bank. Clients: Segment: Provider. Clients: Industry: BPO. Clients: Client Name: SSG Support Services Group. Clients: Segment: Provider. Clients: Industry: BPO. Clients: Client Name: Iterum Connections. Clients: Segment: Enterprise. Clients: Industry: Retail / Pet Supplies. Clients: Client Name: Chewy. Clients: Segment: Enterprise. Clients: Industry: BPO. Clients: Client Name: A leading global BPO. Clients: Segment: Enterprise. Clients: Industry: Financial Services. Clients: Client Name: A top 5 US financial services company. Total Clients Claimed: 10000. Industry Concentration: CX teams. Industry Concentration: financial services. Industry Concentration: BPO. Industry Concentration: healthcare. Industry Concentration: telecom and utilities. Competitive Landscape: Competitors: Name: Observe.AI. Competitors: Evidence: Overlapping contact center AI, QA, and coaching use cases.. Competitors: Relationship: direct. Competitors: Name: CallMiner. Competitors: Evidence: Overlapping conversation intelligence and QA workflow use cases.. Competitors: Relationship: direct. Competitors: Name: NICE CXone. Competitors: Evidence: Broad CCaaS and CX operations overlap.. Competitors: Relationship: direct. Competitors: Name: Genesys. Competitors: Evidence: CX platform overlap, broader CCaaS scope.. Competitors: Relationship: adjacent. Positioning: contact center AI and performance enablement software for CX teams, with emphasis on coaching, QA, and agent performance improvement. Market Signals: Claims 10,000+ CX teams on the platform.. Market Signals: Public case studies span financial services, BPO, healthcare, telecom and utilities.. Market Signals: Public BPO case studies emphasize faster resolution, improved NPS, and improved coaching effectiveness.. Differentiators: employee-centric AI. Differentiators: centralized performance enablement. Differentiators: coaching process standardization. Differentiators: quality data consolidation. Differentiators: claims of measurable KPI gains in customer stories. Key Firmographics: Founded Year: 2016. Sectors Display: Contact center software. Sectors Display: Customer experience (CX). Sectors Display: Business/Productivity software. Sectors Display: Financial services. Sectors Display: Healthcare. Sectors Display: Retail. Sectors

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Plano. Centers: Model: office. Centers: Country: United States. Centers: Timezone: America/Chicago. Centers: City: Miami. Centers: Model: office. Centers: Country: United States. Centers: Timezone: America/New_York. Centers: City: Düsseldorf. Centers: Model: remote-supported. Centers: Country: Germany. Centers: Timezone: Europe/Berlin. Centers: City: Tel Aviv. Centers: Model: remote-supported. Centers: Country: Israel. Centers: Timezone: Asia/Jerusalem. Hiring & Workforce Signals: Open Positions: Title: Customer Success Manager. Open Positions: Location: Düsseldorf / Remote. Open Positions: Seniority: not stated. Open Positions: Department: Customer Success. Open Positions: Title: Fullstack Engineer. Open Positions: Location: Tel Aviv. Open Positions: Seniority: not stated. Open Positions: Department: Engineering. Open Positions: Title: Sales Development Representative – France. Open Positions: Location: Düsseldorf / Remote. Open Positions: Seniority: not stated. Open Positions: Department: Sales. Open Positions: Title: Sales Development Representative – Spain. Open Positions: Location: Düsseldorf / Remote. Open Positions: Seniority: not stated. Open Positions: Department: Sales. Open Positions: Title: Sales Development Representative – Poland. Open Positions: Location: Düsseldorf / Remote. Open Positions: Seniority: not stated. Open Positions: Department: Sales. Open Positions: Title: Sales Development Representative – Czech Republic. Open Positions: Location: Düsseldorf / Remote. Open Positions: Seniority: not stated. Open Positions: Department: Sales. Open Positions: Title: Sales Development Representative – Italy. Open Positions: Location: Düsseldorf / Remote. Open Positions:. Leadership & Executives: Executives: Bio: Public company materials state that Sean Minter founded AmplifAI after more than 25 years building, running, and turning around contact center businesses.. Executives: Name: Sean Minter. Executives: Title: Founder. Recent News: Articles: Date: 2026-06-30. Articles: Title: Automation Solution of the Year. Articles: Source: AmplifAI. Articles: Summary: AmplifAI

Methodology

Amplifai Solutions INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 61 distinct source URLs and retained 84 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• CX Design & Analytics
• Sales & Marketing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.amplifai.com

Email: info@amplifai.com

Phone: -

LinkedIn: http://www.linkedin.com/company/amplifai-inc

Frequently Asked Questions

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