Berlin Wheeler INC scorecard

Company Overview

Berlin Wheeler INC is a BPO company, founded in 1951, with approximately 201-500 employees. They specialize in Accounts Receivable. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: compliance-oriented. Voice: client-service. Voice: financial-counseling. Voice: trust-focused. Tagline: Berlin-Wheeler is more than just a collection agency - we're financial counselors to our clients and their customers.. Imagery Style: Corporate service branding with emphasis on professionalism and operational support; no reliable public visual style sheet located.. Client Value Proposition: Summary: Berlin-Wheeler positions itself as a partner that helps clients reduce delinquent accounts while preserving customer relationships and compliance standards.. Value Points: Title: Accounts receivable reduction. Value Points: Description: The company states that it helps clients develop strategies to reduce accounts receivable and manage delinquent accounts.. Value Points: Title: Customer-facing communication support. Value Points: Description: Outbound and inbound call services support ongoing payment agreements and delinquency prevention.. Value Points: Title: Compliance and image protection. Value Points: Description: Public messaging highlights compliant operations and a positive community image.. Value Points: Title: Specialized collections expertise. Value Points: Description: The firm references experience across multiple sensitive verticals, including healthcare and utilities.. Company Overview: Tagline: More than just a collection agency; financial counselors to clients and their customers.. Highlights: Founded in 1951. Highlights: Headquartered in Topeka, Kansas. Highlights: Provides first-party and third-party collections. Highlights: Offers outbound and inbound call center services. Highlights: Emphasizes compliance and maintaining a positive community image. Description: Berlin-Wheeler Inc. is a Topeka, Kansas-based collections and call-service business founded in 1951. Public materials describe it as a collection agency and integrated call service enterprise that supports delinquent account management, first-party and third-party collections, legal assessment and resolution, and consulting focused on accounts receivable reduction and compliance.. Competitive Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: compliance-oriented. Voice: client-service. Voice: financial-counseling. Voice: trust-focused. Tagline: Berlin-Wheeler is more than just a collection agency - we're financial counselors to our clients and their customers.. Imagery Style: Corporate service branding with emphasis on professionalism and operational support; no reliable public visual style sheet located.. (public_web; observed 2026-08-03)
• Client Portfolio: Clients: Segment: Medical. Clients: Industry: Healthcare. Clients: Client Name: Medical clients. Clients: Segment: Dental. Clients: Industry: Healthcare. Clients: Client Name: Dental clients. Clients: Segment: Hospital. Clients: Industry: Healthcare. Clients: Client Name: Hospital clients. Clients: Segment: Utility. Clients: Industry: Utilities. Clients: Client Name: Public utilities. Clients: Segment: Retail. Clients: Industry: Retail. Clients: Client Name: Retail clients. Clients: Segment: Commercial. Clients: Industry: Commercial services. Clients: Client Name: Commercial clients. Clients: Segment: Credit card. Clients: Industry: Financial services.. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: Berlin-Wheeler positions itself as a partner that helps clients reduce delinquent accounts while preserving customer relationships and compliance standards.. Value Points: Title: Accounts receivable reduction. Value Points: Description: The company states that it helps clients develop strategies to reduce accounts receivable and manage delinquent accounts.. Value Points: Title: Customer-facing communication support. Value Points: Description: Outbound and inbound call services support ongoing payment agreements and delinquency prevention.. Value Points: Title: Compliance and image protection. Value. (public_web; observed 2026-08-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

• egs: 46.3
• growth: 56.5
• reputation: 40.8
• ai_readiness: 50
• market_footprint: 35.1
• digital_readiness: 52.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Berlin Wheeler INC's structured service taxonomy includes Accounts Receivable. Client Portfolio: Clients: Segment: Medical. Clients: Industry: Healthcare. Clients: Client Name: Medical clients. Clients: Segment: Dental. Clients: Industry: Healthcare. Clients: Client Name: Dental clients. Clients: Segment: Hospital. Clients: Industry: Healthcare. Clients: Client Name: Hospital clients. Clients: Segment: Utility. Clients: Industry: Utilities. Clients: Client Name: Public utilities. Clients: Segment: Retail. Clients: Industry: Retail. Clients: Client Name: Retail clients. Clients: Segment: Commercial. Clients: Industry: Commercial services. Clients: Client Name: Commercial clients. Clients: Segment: Credit card. Clients: Industry: Financial services. Clients: Client Name: Credit card issuers. Clients: Segment: Student loan. Clients: Industry: Education finance. Clients: Client Name: Student loan clients. Clients: Segment: Tax. Clients: Industry: Government/tax. Clients: Client Name: Business and personal tax clients. Industry Concentration: Healthcare. Industry Concentration: Utilities. Industry Concentration: Retail. Industry Concentration: Financial services. Industry Concentration: Education finance. Industry Concentration: Tax. Competitive Landscape: Competitors: Name: Collections agencies. Competitors: Evidence: The company describes itself as a collections provider offering first-party, third-party, legal assessment, and resolution services.. Competitors: Relationship: direct. Competitors: Name: Integrated call service enterprises. Competitors: Evidence: Public directory language describes outbound and inbound call center services and customer payment handling.. Competitors: Relationship: adjacent. Positioning: A long-established collections and call-center services provider emphasizing compliant delinquent-account management and financial counseling.. Market Signals: Public web copy emphasizes delinquent-account management and AR reduction.. Market Signals: Third-party directories classify the firm within collections/administrative support.. Market Signals: A payment portal indicates digital self-service support.. Differentiators: Founded in 1951. Differentiators: Offers first-party and third-party collections plus legal assessment and resolution. Differentiators: Positions itself around compliant, positive-image account recovery. Key Firmographics: Founded Year: 1951. Revenue Display: $24.2 million (ZoomInfo listing). Sectors Display: Business services. Sectors Display: Administrative and support services. Sectors Display: Collections agency. Sectors Display: Call center

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Topeka. Centers: Model: HQ office. Centers: Country: United States. Centers: Timezone: America/Chicago. Hiring & Workforce Signals: Workforce Signals: Headquarters Location: Topeka, Kansas. Workforce Signals: Employee Count Claimed: 127. Workforce Signals: Public Directory Notes: BBB lists a principal/customer contact as Emily Campbell, Director of Operations.. Services & Offerings: Categories: Name: Collections. Categories: Services: First-party collections. Categories: Services: Third-party collections. Categories: Services: Collection services for medical clients. Categories: Services: Collection services for dental clients. Categories: Services: Collection services for hospital clients. Categories: Services: Collection services for public utilities. Categories: Services: Collection services for retail accounts. Categories: Services: Collection services for commercial accounts. Categories: Services: Collection services for credit card accounts. Categories: Services: Collection services for student loans. Categories: Services: Collection services for business and personal taxes. Categories: Name: Call center services. Categories: Services: Outbound call center services. Categories: Services: Inbound call center services. Categories: Services: Payment agreement maintenance calls. Categories: Services: Customer communications on behalf of clients. Categories: Name: Account management and resolution. Categories: Services: Active account management. Categories: Services: Legal assessment. Categories: Services: Legal resolution. Categories: Services: Delinquent account strategy support. Categories: Services: Accounts receivable reduction consulting. Categories: Name: Technology and support. Categories: Services: Modern computer technology. Categories:. Financial Health: Risk Factors: Private company with no public audited financial statements located.. Risk Factors: Revenue figures appear only in third-party directories and are not independently verifiable here.. Overall Health: unknown. Leadership & Executives: Executives: Name: Mary Ann Wheeler. Executives: Title: Chief Executive Officer. Executives: Name: Emily Campbell. Executives: Title: Director of Operations. Executives: Name: Matt Wheeler. Executives:

Methodology

Berlin Wheeler INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Accounts Receivable

Industries Served

• E-commerce & Retail

Contact

Website: http://www.berlinwheeler.com/

Email: bwmail@berlinwheeler.com

Phone: (785) 271-1000

Frequently Asked Questions

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