Callfasst Contact Center scorecard

Company Overview

Callfasst Contact Center is a BPO company, founded in 1999, with approximately 100-249 employees. They specialize in Technical Support, Accounts Receivable. They serve the E-commerce & Retail industries.

Unfortunately, it currently has an unknown revenue. However, the amount probably reflects the organization’s steady growth over the years. As a fully certified organization, their focus is to serve clients with customized BPO solutions “through the use of leading Information and Communication Technologies; fostering a close relationship and giving timely response to their requirements, taking care of our environment and with social responsibility.” After 22 years of growth and evolving into an industry leader, CallFasst Contact Center has expanded from its humble beginnings to have three strategically placed locations with over 2,200 employees altogether. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: service-oriented. Voice: solutions-focused. Voice: technology-forward. Voice: bilingual. Voice: customer-experience oriented. Imagery Style: Not publicly verifiable from the available sources.. Client Value Proposition: Summary: CallFasst’s public value proposition centers on outsourced customer interaction services that aim to save time and money, reduce investment needs, and provide flexible, transparent support from Mexico.. Value Points: Title: Cost and resource efficiency. Value Points: Description: Public marketing says outsourcing to CallFasst can save time and money and reduce the need for internal investment.. Value Points: Title: Scalable delivery. Value Points: Description: Installed capacity is presented as 1,300 positions across two centers.. Value Points: Title: Process and service flexibility. Value Points: Description: Company messaging highlights flexibility and transparency as part of its service philosophy.. Value Points: Title: Multiple service channels. Value Points: Description: The firm states it uses various communication channels to reach customers or prospects.. Company Overview: Highlights: Public website states installed capacity of 1,300 positions across 2 centers.. Highlights: Public materials describe operations in Querétaro and San Luis Potosí.. Highlights: Company messaging emphasizes transparency, flexibility, and multi-channel customer contact.. Description: CallFasst Contact Center is a Mexico-based contact center and BPO provider with public-facing pages in English and Spanish describing customer service, technical support, collections, and telemarketing offerings.. Competitive Differentiators: Differentiators: Title: Multi-site operating footprint. Differentiators: Description: Public materials reference operations in two centers in Mexico, which may support business continuity and scale.. Differentiators: Title: Installed capacity disclosure. Differentiators: Description: The company publicly states 1,300 positions installed capacity, providing a concrete scale signal for buyers.. Differentiators: Title: Multi-channel service positioning. Differentiators: Description:

Strengths

• Brand Profile: Voice: service-oriented. Voice: solutions-focused. Voice: technology-forward. Voice: bilingual. Voice: customer-experience oriented. Imagery Style: Not publicly verifiable from the available sources.. (public_web; observed 2026-08-22)
• Client Value Proposition: Summary: CallFasst’s public value proposition centers on outsourced customer interaction services that aim to save time and money, reduce investment needs, and provide flexible, transparent support from Mexico.. Value Points: Title: Cost and resource efficiency. Value Points: Description: Public marketing says outsourcing to CallFasst can save time and money and reduce the need for internal investment.. Value Points: Title: Scalable delivery. Value Points: Description: Installed capacity is presented as 1,300 positions across two centers.. Value. (public_web; observed 2026-08-22)
• Company Overview: Highlights: Public website states installed capacity of 1,300 positions across 2 centers.. Highlights: Public materials describe operations in Querétaro and San Luis Potosí.. Highlights: Company messaging emphasizes transparency, flexibility, and multi-channel customer contact.. Description: CallFasst Contact Center is a Mexico-based contact center and BPO provider with public-facing pages in English and Spanish describing customer service, technical support, collections, and telemarketing offerings.. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 42.7
• growth: 56.5
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 32.5
• digital_readiness: 54.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Callfasst Contact Center's structured service taxonomy includes Technical Support, Accounts Receivable. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: CallFasst is presented as a BPO/contact center provider in directories, but no direct side-by-side competitor claims were verified from public sources.. Competitors: Relationship: alternative. Positioning: A Mexico-based contact center / BPO provider emphasizing multilingual, 24/7, technology-enabled customer service and support from two operating centers.. Market Signals: Public materials emphasize capacity, multilingual service, and technology use. Market Signals: Public directory descriptions position the company as flexible and transparent. Differentiators: 1,300 positions installed capacity across 2 centers. Differentiators: Bilingual Spanish-English service. Differentiators: 24/7 coverage. Differentiators: Service mix includes customer service, technical support, collections, and telemarketing. Key Firmographics: Founded Year: 1999. Sectors Display: Customer service. Sectors Display: Telemarketing. Sectors Display: Collections. Sectors Display: Technical support. Sectors Display: Business process outsourcing. Headquarters Display: Querétaro, Querétaro, Mexico. Employee Count Display: 1,300 positions installed capacity across 2 centers. Ownership Type Display: Private company; appears to be part of Fasst I.T.. Reputation & Reviews: Summary: Public review platforms show mixed but generally moderate employee ratings, but these are workforce reviews rather than client references.. Credentials: Detail: Based on 21 reviews on one public listing.. Credentials: Rating: 3.5/5. Credentials: Platform: Indeed Mexico. Credentials: Detail: A separate Indeed listing shows 63 reviews and a 3.6/5 rating.. Credentials: Rating: 3.6/5. Credentials: Platform: Indeed Mexico. Credentials: Detail: Public listing shows 621 evaluations and a 4.0 rating; this is an employee/employer review source.. Credentials: Rating: 4.0/5. Credentials: Platform: Computrabajo. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service. Categories: Services: Customer support. Categories: Services: Customer care. Categories: Name: Technical support. Categories: Services: Technical support. Categories: Services: Help desk. Categories: Name: Collections. Categories: Services: Collections.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Querétaro. Centers: Model: contact center / BPO operations. Centers: Seats: 1300. Centers: Country: Mexico. Centers: Languages: Spanish. Centers: Languages: English. Centers: City: San Luis Potosí. Centers: Model: contact center / BPO operations. Centers: Seats: 1300. Centers: Country: Mexico. Centers: Languages: Spanish. Centers: Languages: English. Executive Summary: Summary: CallFasst Contact Center appears to be a mid-sized Mexican BPO/contact center provider serving customer support and related voice-service functions from multiple sites in Mexico, with public claims of 1,300 positions in two centers and a long operating history beginning in 1999.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Multichannel contact center delivery. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Technology and information services. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public rate card, contract structure, or pricing model was verified from the available sources.. Asset Fact Document Summary: Role: other_document. Summary: # Not Found The requested URL was not found on this server.. Asset Fact Document Signal: Role: compliance_document. Statement: Speed, convenience, helpful employees and friendly service matter most,. Asset Fact Document Signal: Role: compliance_document. Statement: 2Bad experience is driving customers away—fast.. Asset Fact Document Signal: Role: compliance_document. Statement: premium on products and services, plus increased loyalty. In return, among. Asset Fact Document Signal: Role: compliance_document. Statement: The challenge: use new technology with purpose to make the experience feel more human—without creating frustrations for customers and while empowering employees.. Asset Fact Document Summary: Role: compliance_document. Summary: # Experience is everything: Here’s how to get it right ##

Methodology

Callfasst Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 28 distinct source URLs and retained 30 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Accounts Receivable

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callfasst.com

Email: info@callfasst.com

Phone: 800 0032 778

LinkedIn: https://www.linkedin.com/company/callfasst-s-a-de-c-v/

Frequently Asked Questions

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