Contractor In Charge LLC scorecard

Company Overview

Contractor In Charge LLC is a BPO company headquartered in 8615 29th Ave E, 34221, Palmetto, FL, United States, founded in 2016, with approximately 1-49 employees. They specialize in Sales & Marketing, Finance & Accounting, Accounts Receivable, Accounts Payable, Back Office. They serve the E-commerce & Retail industries.

FacebookInstagramImage illustrating Contractor in Charge's lead management services, featuring a digital interface with analytics and lead tracking elements, emphasizing 24/7 support and efficient booking for contractors. Contractor In Charge officially launched as an extension of our clients’ offices. We built the company to operate inside home services businesses, supporting call handling, bookkeeping, and operations as if we were part of their internal team.What began with two clients quickly expanded as demand increased. Our team grew from two people into a multi-department organization. Accounting services were formalized with degreed accountants and finance professionals, each with a minimum of five years of experience.At the same time, our call handling center expanded to approximately 40 internally trained specialists, consistently achieving an average booking rate of approximately 85% on inbound leads.

Executive summary

Brand Profile: Voice: professional. Voice: supportive. Voice: operations-focused. Voice: growth-oriented. Voice: technology-forward. Tagline: Maximize Your Contractor Business with AI Solutions. Imagery Style: No verified public visual asset details were available from the gathered sources.. Client Value Proposition: Summary: Contractor In Charge presents itself as an extension of a contractor’s office, aiming to reduce administrative burden and help home service businesses run more efficiently from lead intake through financial operations.. Value Points: Title: Operational relief. Value Points: Description: Handles customer service, scheduling, dispatching, and administrative work so contractor teams can focus on field operations.. Value Points: Title: Financial organization. Value Points: Description: Offers bookkeeping, payroll, reporting, and CFO-style insights to improve financial management.. Value Points: Title: Lead-to-job continuity. Value Points: Description: Positions its services as connecting lead management, booking, scheduling, and back-office execution.. Value Points: Title: Growth support. Value Points: Description: Brand language emphasizes helping contractors scale without operational chaos.. Company Overview: Tagline: Complete back-office support system for contractors. Highlights: Founded in 2016. Highlights: Privately held. Highlights: Women-owned. Highlights: HQ in Tampa, Florida. Highlights: Focuses on HVAC, plumbing, electrical, and related home service contractors. Description: Contractor In Charge LLC provides back-office and operational support for home service businesses, including call center support, AI lead management, CRM, bookkeeping, and advisory services. Its public messaging emphasizes helping HVAC, plumbing, electrical, and other trade businesses streamline operations and scale growth.. Competitive Differentiators: Differentiators: Title: Trade-specific operational focus. Differentiators: Description: Public materials consistently target HVAC, plumbing, electrical, and other home service contractors rather than general SMBs.. Differentiators: Title: Broad back-office coverage. Differentiators: Description: The company

Strengths

• Brand Profile: Voice: professional. Voice: supportive. Voice: operations-focused. Voice: growth-oriented. Voice: technology-forward. Tagline: Maximize Your Contractor Business with AI Solutions. Imagery Style: No verified public visual asset details were available from the gathered sources.. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: home service companies. Industry Concentration: HVAC. Industry Concentration: plumbing. Industry Concentration: electrical. Industry Concentration: other trades. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Contractor In Charge presents itself as an extension of a contractor’s office, aiming to reduce administrative burden and help home service businesses run more efficiently from lead intake through financial operations.. Value Points: Title: Operational relief. Value Points: Description: Handles customer service, scheduling, dispatching, and administrative work so contractor teams can focus on field operations.. Value Points: Title: Financial organization. Value Points: Description: Offers bookkeeping, payroll, reporting, and CFO-style insights to improve financial management... (public_web; observed 2026-08-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-11)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 43

• egs: 36.8
• growth: 48.2
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 30
• digital_readiness: 43.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contractor In Charge LLC's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Accounts Receivable, Accounts Payable, Back Office. Client Portfolio: Industry Concentration: home service companies. Industry Concentration: HVAC. Industry Concentration: plumbing. Industry Concentration: electrical. Industry Concentration: other trades. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO firms serving contractor back-office needs. Competitors: Evidence: Directory data places Contractor In Charge in accounting services/BPO-adjacent support with similar scale and service mix.. Competitors: Relationship: adjacent. Competitors: Name: Traditional answering service providers. Competitors: Evidence: The company explicitly offers 24/7 live answering, dispatch, and customer service.. Competitors: Relationship: direct. Competitors: Name: Bookkeeping/accounting outsourcing firms. Competitors: Evidence: The company explicitly offers full-service bookkeeping, payroll, and financial reporting.. Competitors: Relationship: direct. Positioning: Back-office and customer-engagement support provider for home service contractors, combining call center, bookkeeping, CRM, and AI-enabled lead management.. Market Signals: Claims to support scaling from $500K to $2M+ annually. Market Signals: Public materials emphasize end-to-end operations support from lead to financials. Market Signals: Public partnership announcement with SF&P Advisors suggests expansion into broader contractor growth support. Differentiators: Industry specialization in HVAC, plumbing, electrical, and other home services. Differentiators: Combined call center plus bookkeeping service model. Differentiators:. Financial Health: Overall Health: unknown. Financial Events: Date: 2024-06-18. Financial Events: Event Type: partnership. Financial Events: Description: Announced a strategic partnership with SF&P Advisors related to home service contractor M&A support.. Key Firmographics: Founded Year: 2016. Sectors Display: HVAC. Sectors Display: Plumbing. Sectors Display: Electrical. Sectors Display: Home services. Headquarters Display: Tampa, Florida, United States. Employee Count Display: 11-50 employees. Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: Custom engagement. Models: Best For: Not verifiable from public sources. Models: Description: Public sources describe customizable back-office support services, but no public rate card or packaged pricing was verified.. Models: Name: Discovery call / consultative sales. Models: Best

Geography

The public profile records headquarters as 8615 29th Ave E, 34221, Palmetto, FL, United States. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Tampa. Centers: Model: HQ. Centers: Country: United States. Centers: City: Palmetto. Centers: Country: United States. Centers: City: Sun City Center. Centers: Country: United States. Services & Offerings: Categories: Name: Call center and customer support. Categories: Services: Live answering. Categories: Services: 24/7 coverage. Categories: Services: Customer service. Categories: Services: Lead booking. Categories: Name: Dispatch and scheduling. Categories: Services: Dispatching. Categories: Services: Job scheduling. Categories: Services: Service coordination. Categories: Name: Accounting and finance. Categories: Services: Bookkeeping. Categories: Services: Payroll. Categories: Services: Financial reporting. Categories: Services: Strategic CFO insights. Categories: Name: Automation and systems. Categories: Services: AI lead management. Categories: Services: CRM support. Categories: Services: Software setup. Categories: Services: Workflow automation. Categories: Name: Advisory and operations. Categories: Services: Business advisory. Categories: Services: Operational support. Categories: Services: Growth operations. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI lead management. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: call center support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: bookkeeping software/workflows. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: automation. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: ServiceTitan. Ai Capabilities: AI lead management. Ai Capabilities: AI-assisted workflows. Ai Capabilities: Spanish support via AI-assisted workflows. Description Long: FacebookInstagramImage illustrating Contractor in Charge's lead management services, featuring a digital interface with analytics and lead tracking elements, emphasizing 24/7 support and efficient booking for contractors. Contractor In Charge officially launched as an extension of our clients’ offices. We built the company to

Methodology

Contractor In Charge LLC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 36 distinct source URLs and retained 49 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Finance & Accounting
• Accounts Receivable
• Accounts Payable
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://contractorincharge.com

Email: -

Phone: -

Frequently Asked Questions

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