Delegate CX scorecard

Company Overview

Delegate CX is a BPO company headquartered in 5960 Berkshire Ln, 6th Floor, 75225, Dallas, TX, United States, founded in 2020. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: growth-oriented. Voice: service-focused. Voice: practical. Tagline: Growth Made Achievable. Hiring Made Easy.. Imagery Style: Professional corporate website branding with emphasis on growth, training, and talent placement.. Client Value Proposition: Summary: Delegate CX positions itself as a way for businesses to scale faster and more cost effectively by outsourcing recruiting, onboarding, training, and ongoing support for global team members.. Value Points: Title: Cost-effective scaling. Value Points: Description: The company says its model helps clients scale teams more quickly and more cost effectively.. Value Points: Title: Dedicated team members. Value Points: Description: The homepage advertises dedicated, full-time team members with published starting pricing.. Value Points: Title: Operational relief. Value Points: Description: The brand message centers on removing administrative burden so clients can focus on growth.. Value Points: Title: Access to trained offshore talent. Value Points: Description: The company highlights trained global talent from the Philippines as a core client benefit.. Company Overview: Tagline: Growth Made Achievable. Hiring Made Easy.. Highlights: Founded in 2020. Highlights: Dallas, Texas headquarters. Highlights: Focus on hiring and training global talent from the Philippines. Highlights: Publicly states pricing starts from $2,195 per month for dedicated, full-time team members. Description: Delegate CX (DCX) is a business process outsourcing company based in Dallas that focuses on recruiting, onboarding, training, and placing global talent, with a stated emphasis on serving promotional products businesses and small to medium-sized businesses.. Competitive Differentiators: Differentiators: Title: Promo-industry specialization. Differentiators: Description: Public materials emphasize service to the promotional products industry, which differentiates the firm from generalist outsourcing providers.. Differentiators: Title: Philippines talent model.

Strengths

• Brand Profile: Voice: growth-oriented. Voice: service-focused. Voice: practical. Tagline: Growth Made Achievable. Hiring Made Easy.. Imagery Style: Professional corporate website branding with emphasis on growth, training, and talent placement.. (public_web; observed 2026-07-28)
• Client Portfolio: Industry Concentration: Evidence: PPAI describes Delegate CX as specializing in the promo industry.. Industry Concentration: Industry: Promotional products. Industry Concentration: Confidence: confirmed. (public_web; observed 2026-08-17)
• Client Value Proposition: Summary: Delegate CX positions itself as a way for businesses to scale faster and more cost effectively by outsourcing recruiting, onboarding, training, and ongoing support for global team members.. Value Points: Title: Cost-effective scaling. Value Points: Description: The company says its model helps clients scale teams more quickly and more cost effectively.. Value Points: Title: Dedicated team members. Value Points: Description: The homepage advertises dedicated, full-time team members with published starting pricing.. Value Points: Title:. (public_web; observed 2026-07-28)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-28)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-16)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-06)

Firmographics

GB100 score

Overall score: 46

• egs: 34.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 45.3
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Delegate CX's structured service taxonomy includes Finance & Accounting. Client Portfolio: Industry Concentration: Evidence: PPAI describes Delegate CX as specializing in the promo industry.. Industry Concentration: Industry: Promotional products. Industry Concentration: Confidence: confirmed. Competitive Landscape: Competitors: Name: General BPO providers. Competitors: Evidence: Delegate CX markets outsourced talent, recruiting, and training services in a BPO-like model.. Competitors: Relationship: direct. Competitors: Name: HR and staffing agencies. Competitors: Evidence: Public sources describe Delegate CX as a recruiting and HR agency and staffing-focused provider.. Competitors: Relationship: adjacent. Competitors: Name: Promotional products service firms. Competitors: Evidence: The company is positioned around promo-industry support functions rather than broad horizontal outsourcing.. Competitors: Relationship: alternative. Positioning: BPO and recruiting partner focused on the promotional products industry, with hiring and training services for outsourced global talent.. Market Signals: Outsource Accelerator lists the company in a BPO directory with a Dallas headquarters.. Market Signals: PPAI highlights outsourced talent for promo-sector back-office and customer service tasks.. Differentiators: Promo-industry specialization. Differentiators: Hiring and training bundle. Differentiators: Global talent sourcing from the Philippines. Differentiators: Pricing disclosed on the website. Key Firmographics: Founded Year: 2020. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business services. Sectors Display: Staffing / recruitment / subcontracting. Sectors Display: Promotional products. Headquarters Display: Dallas, TX, United States. Employee Count Display: 201-500 employees (public directory estimate). Ownership Type Display: Private. Employee & Client Sentiment: Red Flags: Indeed ratings indicate weaker job security and advancement scores than other categories.. Green Flags: Indeed reviews describe a flexible, remote work environment.. Green Flags: Employee comments mention collaborative teams and approachable management.. Sentiment Trend: unknown. Sentiment Themes: Score: 3.6. Sentiment Themes: Theme: work-life balance. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: flexible. Sentiment Themes: Key Phrases: remote work environment. Sentiment Themes: Key

Geography

The public profile records headquarters as 5960 Berkshire Ln, 6th Floor, 75225, Dallas, TX, United States. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Dallas. Centers: Model: HQ. Centers: Country: United States. Centers: City: Philippines. Centers: Model: outsourced talent pool. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Financial Events: Date: 2026-02-23. Financial Events: Amount: 100000. Financial Events: Event Type: funding_round. Financial Events: Description: Delegate CX is listed as having raised $100,000 across one funding round, with Praxis identified as an investor on The Company Check.. Hiring & Workforce Signals: Workforce Signals: Review Count: 21. Workforce Signals: Overall Rating: 4.1. Workforce Signals: Remote Work Environment: Indeed reviews reference a flexible, remote work environment.. Leadership & Executives: Executives: Bio: Publicly identified as the founder and CEO of Delegate CX.. Executives: Name: Craig Dunlap. Executives: Title: Founder and CEO. Pricing & Engagement: Models: Name: Dedicated full-time team member. Models: Best For: Businesses seeking ongoing outsourced support with predictable monthly staffing costs.. Models: Description: A monthly subscription-style arrangement for a dedicated, full-time offshore team member.. Summary: Delegate CX publicly advertises starting pricing from $2,195 per month for dedicated, full-time team members. Beyond that public starting point, no verified public details were found on contract length, implementation fees, minimums, or pricing tiers.. Recent News: Articles: Date: 2026-08-20. Articles: Title: Delegate CX ranked #250 on the 2025 Inc. 5000 list. Articles: Source: LinkedIn. Articles: Summary: Public company profile states Delegate CX was ranked #250 on the 2025 Inc. 5000 list of America’s fastest-growing private companies.. Reputation & Reviews: Summary: Public employee-review pages show generally favorable overall ratings, but the available data is limited and varies by platform and date.. Credentials: Detail: 21 reviews, updated

Methodology

Delegate CX's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 53 distinct source URLs and retained 61 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://www.delegatecx.com/

Email: -

Phone: -

Frequently Asked Questions

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