Fortuity scorecard

Company Overview

Fortuity is a BPO company headquartered in 775 West Broad Street, 43222, Columbus, Ohio, United States, founded in 2017, with approximately 100-249 employees. They specialize in Human Resources, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the Fintech & Financial Services, Healthcare & Life Sciences, Insurance industries.

This telecommunications firm delivers faster resolution times and a superior customer service experience for businesses throughout America. Fortuity has strong Corporate Social Responsibility (CSR) practices that aim to hire, train, and advance its qualified employees out of low-income situations. Fortuity was founded in 2017 and has headquarters in Ohio, United States. This firm and staffs approximately 200 employees and has reported revenues of USD 5-million. Fortuity operates as Business Process Outsourcing (BPO) and Call Center solutions provider. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: mission-driven. Voice: outcomes-focused. Client Value Proposition: Summary: Fortuity positions its value around reliable U.S.-based outsourcing for organizations that need quality, compliance, and reduced execution risk in customer support and back-office work.. Value Points: Title: Reliability for regulated industries. Value Points: Description: Messaging emphasizes industries that cannot afford mistakes, including healthcare, insurance, and financial services.. Value Points: Title: U.S.-based service delivery. Value Points: Description: The company highlights onshore support staffed from its Columbus-area operation.. Value Points: Title: Scalable support. Value Points: Description: Public pages describe scalable outsourcing solutions tailored to industry demand.. Value Points: Title: Customer experience plus operations. Value Points: Description: Public materials frame the offering as both customer support and back-office enablement.. Company Overview: Tagline: BPO contact center services and backoffice solutions. Highlights: Onshore customer support and back-office solutions. Highlights: Industry focus on healthcare, insurance, and financial services. Highlights: Omnichannel support and secure contact center positioning. Highlights: SBA HUBZone certification mentioned in company articles. Description: Fortuity presents itself as an onshore BPO provider focused on customer support and back-office outsourcing for healthcare, insurance, and financial services.. Competitive Differentiators: Differentiators: Title: Onshore delivery model. Differentiators: Description: The company explicitly emphasizes U.S.-based, on-shore customer support and back-office services.. Differentiators: Title: Regulated-industry specialization. Differentiators: Description: Public pages focus on healthcare, insurance, and financial services, which typically require more compliance and process discipline.. Differentiators: Title: Omnichannel support focus. Differentiators: Description: Public company messaging references omnichannel customer experience and support operations.. Differentiators: Title: Community and workforce positioning. Differentiators: Description: Public statements reference an underused inner-city workforce and technology, training,

Strengths

• Brand Profile: Voice: professional. Voice: mission-driven. Voice: outcomes-focused. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Fortuity positions its value around reliable U.S.-based outsourcing for organizations that need quality, compliance, and reduced execution risk in customer support and back-office work.. Value Points: Title: Reliability for regulated industries. Value Points: Description: Messaging emphasizes industries that cannot afford mistakes, including healthcare, insurance, and financial services.. Value Points: Title: U.S.-based service delivery. Value Points: Description: The company highlights onshore support staffed from its Columbus-area operation.. Value Points: Title: Scalable support. Value Points: Description:. (public_web; observed 2026-08-25)
• Company Overview: Tagline: BPO contact center services and backoffice solutions. Highlights: Onshore customer support and back-office solutions. Highlights: Industry focus on healthcare, insurance, and financial services. Highlights: Omnichannel support and secure contact center positioning. Highlights: SBA HUBZone certification mentioned in company articles. Description: Fortuity presents itself as an onshore BPO provider focused on customer support and back-office outsourcing for healthcare, insurance, and financial services.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-06-01)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-12-14)

Firmographics

GB100 score

Overall score: 43

• egs: 37.5
• growth: 46.3
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 43.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Fortuity's structured service taxonomy includes Human Resources, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Generic offshore BPO providers. Competitors: Evidence: Fortuity emphasizes onshore, on-site service delivery rather than offshore delivery.. Competitors: Relationship: alternative. Competitors: Name: Healthcare-specialized BPO providers. Competitors: Evidence: Fortuity states a healthcare focus among its core industries.. Competitors: Relationship: direct. Competitors: Name: Insurance BPO providers. Competitors: Evidence: Fortuity publishes dedicated insurance BPO services.. Competitors: Relationship: direct. Competitors: Name: Financial services BPO providers. Competitors: Evidence: Fortuity states it serves financial services.. Competitors: Relationship: direct. Positioning: Onshore, on-site BPO/contact center provider focused on regulated industries and social-enterprise workforce positioning.. Market Signals: Public branding emphasizes regulated-industry support. Market Signals: Public awards and growth claims indicate active market presence. Differentiators: Onshore, on-site delivery model. Differentiators: Focus on healthcare, insurance, and financial services. Differentiators: Social enterprise positioning. Differentiators: 600-seat center in Columbus. Differentiators: Claims emphasis on training, coaching, and workforce advancement. Key Firmographics: Revenue Display: $10M-$49M (third-party directory listing). Sectors Display: Healthcare. Sectors Display: Insurance. Sectors Display: Financial services. Sectors Display: Business process outsourcing. Sectors Display: Call center services. Headquarters Display: Columbus, Ohio, United States. Employee Count Display: 51-200 (third-party directory listing). Ownership Type Display: Private company (third-party profile). Recent News: Articles: Date: 2025-09-15. Articles: Title: Fortuity announces SBA HUBZone certification. Articles: Source: Fortuity Articles and Updates. Articles: Summary: Company announcement states that Fortuity was certified as a HUBZone company by the U.S. Small Business Administration.. Articles: Date: 2025-09-15. Articles: Title: Fortuity expands industry-specific BPO messaging. Articles: Source: Fortuity Articles and Updates. Articles: Summary: Company articles describe back-office BPO for administrative tasks such as billing, data entry, claims processing, and record management.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Omnichannel customer

Geography

The public profile records headquarters as 775 West Broad Street, 43222, Columbus, Ohio, United States. Countries listed in the structured record include United States. Delivery Center Details: Centers: City: Columbus. Centers: Model: onshore, on-site. Centers: Seats: 600. Centers: Country: United States. Centers: City: Franklinton. Centers: Model: social enterprise contact center. Centers: Country: United States. Reputation & Reviews: Summary: Publicly available third-party listings and awards suggest positive market visibility, but no verified customer review ratings were found in the retrieved public sources.. Credentials: Detail: Listed as a 2025 Inc. 5000 honoree.. Credentials: Rating: No. 844 honoree. Credentials: Platform: Inc. 5000. Credentials: Detail: Profile indicates a 600-seat center in Columbus, Ohio and a medium-sized organization, but no rating was provided in the retrieved snippet.. Credentials: Platform: Inspiring Workplaces. Financial Health: Overall Health: unknown. Financial Events: Date: 2024-08-22. Financial Events: Event Type: growth_award. Financial Events: Description: Fortuity stated it ranked 12th fastest growing private company in Ohio in the Inc. 5000 context.. Financial Events: Date: 2025-08-19. Financial Events: Event Type: growth_award. Financial Events: Description: Fortuity stated it ranked in the top 25% of the 2025 Inc. 5000 list.. Leadership & Executives: Executives: Name: Fred Brothers. Executive Summary: Summary: Fortuity is a Columbus, Ohio-based BPO provider offering U.S.-based customer support and back-office services, with an emphasis on regulated industries and compliant operations.. Asset Logo: Visibility: public. Asset Image: Visibility: public. Service: Human Resources. Service: Back Office. Service: Customer Support. Description Long: At Fortuity, we specialize in onshore, on-site customer support and back-office solutions for industries that demand reliability, quality, and results. Smiling woman providing omnichannel customer support.

Methodology

Fortuity's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 23 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Human Resources
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• Fintech & Financial Services
• Healthcare & Life Sciences
• Insurance

Contact

Website: https://www.fortuity.com

Email: craig.vretas@fortuity.com

Phone: (614) 401-3050

LinkedIn: http://www.linkedin.com/company/fortuity-calling

Frequently Asked Questions

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