Intelligent Technical Solutions scorecard

Company Overview

Intelligent Technical Solutions is a BPO company, founded in 2003, with approximately 11-50 employees. They specialize in Technical Support. They serve the E-commerce & Retail industries.

When implemented, Intelligent Technical Solutions’ solutions promise to help businesses save time, boost productivity, and save money. From managed IT to Cloud computing, the organization delivers a variety of computer and network security solutions to help businesses small and large get a handle on their technology management. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-focused. Imagery Style: Corporate IT-services branding with strong emphasis on reliability, support, and cybersecurity; public site language highlights 24/7 support and free technology assessments.. Client Value Proposition: Summary: ITS presents itself as a provider that helps clients reduce risk, keep systems running, and access responsive support through proactive managed IT and cybersecurity services.. Value Points: Title: Reduce downtime. Value Points: Description: Public materials stress reliability, continuity, and rapid support.. Value Points: Title: Improve security posture. Value Points: Description: The firm emphasizes proactive security, monitoring, and response capabilities.. Value Points: Title: Support modernization. Value Points: Description: Case-study material highlights infrastructure modernization and up-to-date hardware/security.. Value Points: Title: Provide clearer service accountability. Value Points: Description: Customer testimony references timely communication, ticket responsiveness, and predictable project execution.. Company Overview: Tagline: Managed IT Services. Highlights: 24/7 support and security positioning. Highlights: National service footprint. Highlights: Cybersecurity-first managed IT messaging. Highlights: Free technology assessment call-to-action. Description: Intelligent Technical Solutions (ITS) presents itself as a managed IT and cybersecurity provider serving businesses across the United States, with emphasis on 24/7 support, proactive security, cloud infrastructure, and compliance-oriented services.. Competitive Differentiators: Differentiators: Title: 24/7 in-house SOC. Differentiators: Description: The company publicly states it operates a 24/7 in-house Security Operations Center for continuous threat detection, incident response, and proactive risk management.. Differentiators: Title: Cybersecurity-first managed services. Differentiators: Description: Public messaging positions the firm as a managed security services provider combining managed IT, cybersecurity, cloud, and compliance.. Differentiators: Title: Nationwide delivery with local market pages. Differentiators: Description: The website presents a nationwide

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-focused. Imagery Style: Corporate IT-services branding with strong emphasis on reliability, support, and cybersecurity; public site language highlights 24/7 support and free technology assessments.. (public_web; observed 2026-08-22)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Real estate / membership association. Clients: Client Name: San Francisco Association of Realtors. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: ITS presents itself as a provider that helps clients reduce risk, keep systems running, and access responsive support through proactive managed IT and cybersecurity services.. Value Points: Title: Reduce downtime. Value Points: Description: Public materials stress reliability, continuity, and rapid support.. Value Points: Title: Improve security posture. Value Points: Description: The firm emphasizes proactive security, monitoring, and response capabilities.. Value Points: Title: Support modernization. Value Points: Description: Case-study material highlights infrastructure modernization and up-to-date. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-17)

Firmographics

GB100 score

Overall score: 49

• egs: 41.6
• growth: 56.5
• reputation: 55.7
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 56.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Intelligent Technical Solutions's structured service taxonomy includes Technical Support. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Real estate / membership association. Clients: Client Name: San Francisco Association of Realtors. Competitive Landscape: Competitors: Name: MSP providers. Competitors: Evidence: Public site and job postings frame ITS as a managed IT services and cybersecurity provider, placing it in the MSP market.. Competitors: Relationship: direct. Competitors: Name: Co-managed IT providers. Competitors: Evidence: ITS publicly advertises co-managed IT services, overlapping with broader IT outsourcing and support models.. Competitors: Relationship: adjacent. Competitors: Name: Cybersecurity consultancies. Competitors: Evidence: ITS highlights cybersecurity and risk/compliance services alongside managed services.. Competitors: Relationship: adjacent. Positioning: Managed IT services and cybersecurity provider for growing businesses, with publicly visible offerings spanning co-managed IT, cloud, compliance, business continuity, incident response, and phone/internet services.. Market Signals: Greenhouse job board shows active hiring across operations, client success, sales, marketing, and training.. Market Signals: LinkedIn specialties include managed IT services, cybersecurity, co-managed IT, data analytics/reporting/KPI dashboards, cloud services, risk compliance, business continuity, incident response, phone systems, and internet services.. Differentiators: 24/7 support. Differentiators: Free technology assessment. Differentiators: Broad. Key Firmographics: Founded Year: 2003. Sectors Display: Managed IT Services. Sectors Display: Cybersecurity. Sectors Display: Compliance. Sectors Display: Cloud Solutions. Headquarters Display: Las Vegas, NV. Leadership & Executives: Executives: Bio: Publicly described as the CEO of ITS and as a hands-on executive involved in operational decisions and value alignment.. Executives: Name: Tom Andrulis. Executives: Title: Chief Executive Officer. Executives: Bio: Publicly announced as President in March 2026, with responsibility spanning strategy, product vision, operational execution, service delivery, client experience, and growth initiatives.. Executives: Name: Deepika Bhatia. Executives: Title: President. Executives: Bio: Referenced publicly in connection with CRN recognition in 2026.. Executives: Name: Mike Rhea. Executives: Title: Chief Revenue

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Carmichael. Centers: Country: United States. Centers: City: Phoenix. Centers: Country: United States. Centers: City: Chicago. Centers: Country: United States. Centers: City: Portland. Centers: Country: United States. Centers: City: Troy. Centers: Country: United States. Centers: City: Las Vegas. Centers: Country: United States. Centers: City: Olympia. Centers: Country: United States. Centers: City: Reno. Centers: Country: United States. Centers: City: Pasadena. Centers: Country: United States. Centers: City: Seattle. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Graphic Designer. Open Positions: Location: Remote - International. Open Positions: Seniority: Not stated. Open Positions: Department: Marketing. Open Positions: Title: Clinical Informatics Specialist. Open Positions: Location: Remote - Philippines. Open Positions: Seniority: Not stated. Open Positions: Department: Operations - HIT. Open Positions: Title: Senior Clinical Informatics Analyst. Open Positions: Location: Reno, NV. Open Positions: Seniority: Senior. Open Positions: Department: Operations - HIT. Open Positions: Title: Network Administrator. Open Positions: Location: Remote - International. Open Positions: Seniority: Not stated. Open Positions: Department: Operations - Proactive. Open Positions: Title: Project Engineer II. Open Positions: Location: International. Open Positions: Seniority: Mid/Senior. Open Positions: Department: Operations - Projects. Open Positions: Title: Project Engineer. Open Positions: Location: International. Open Positions: Seniority: Not stated. Open Positions: Department: Operations - Projects. Open Positions: Title: Project Manager. Open Positions: Location: Remote - International. Open Positions: Seniority: Not stated. Open Positions: Department: Operations - Projects. Open. Pricing & Engagement: Models: Name: Free technology assessment. Models: Best For: Prospective clients evaluating fit before engagement. Models: Description: An initial assessment call is explicitly offered on the website.. Models: Name: Consultative

Methodology

Intelligent Technical Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 96 distinct source URLs and retained 122 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.itsasap.com/

Email: marketingteam@itsasap.com

Phone: (888) 969-3636

LinkedIn: https://www.linkedin.com/company/intelligent-technical-solutions/

Frequently Asked Questions

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