One Contact Center scorecard

Company Overview

One Contact Center is a BPO company headquartered in 15500 Erwin St, Van Nuys, CA 91411, USA, 91411, Van Nuys, California, United States, founded in 2000, with approximately 250-499 employees. They specialize in Back Office.

This BPO company is well-known for tailoring its services to meet its client’s specific needs in a way that saves them money. Efficient customer handling and strategic consulting help enhance clients’ profits and competitiveness. One Contact has over 300,000 monthly client interactions in more than ten languages, thanks to its years of experience in the sector and subsequent expansion into Spain. There are currently 200 people working for the company, and their last stated revenue was $5 million.

Executive summary

Brand Profile: Voice: minority-owned. Voice: trusted by leading brands. Voice: customer service. Voice: sales. Voice: recruitment process outsourcing. Client Value Proposition: Summary: The public value proposition centers on reducing outsourcing costs while improving customer satisfaction, loyalty, retention, and brand performance.. Value Points: Title: Cost reduction. Value Points: Description: Blog and company materials state outsourcing can reduce costs significantly.. Value Points: Title: Customer retention and loyalty. Value Points: Description: The company emphasizes improving customer happiness, brand loyalty, and retention.. Value Points: Title: Multi-channel support coverage. Value Points: Description: Published service lists include phone, email, live chat, and back-office support.. Company Overview: Tagline: Minority-owned contact center / BPO company.. Highlights: Operates 24x7x365.. Highlights: Describes itself as trusted by leading brands.. Highlights: Positions itself as a cloud-based organization with minimal points of failure.. Description: One Contact Center presents itself as a minority-owned contact center / BPO provider offering customer service, sales, recruitment process outsourcing, and back-office support, with operations in the U.S. and the Philippines.. Competitive Differentiators: Differentiators: Title: 24/7/365 operations. Differentiators: Description: Public materials state the company operates continuously, supporting around-the-clock coverage.. Differentiators: Title: U.S. and Philippines operating footprint. Differentiators: Description: The company lists a California corporate office and an operating center in Manila, enabling a distributed delivery model.. Differentiators: Title: Cloud-based operating model. Differentiators: Description: The company describes itself as cloud-based with minimal points of failure.. Differentiators: Title: Minority-owned positioning. Differentiators: Description: The company explicitly identifies itself as a minority-owned BPO provider.. Key Firmographics: Founded Year: 2000. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Contact center. Sectors Display: BPO. Headquarters

Strengths

• Brand Profile: Voice: minority-owned. Voice: trusted by leading brands. Voice: customer service. Voice: sales. Voice: recruitment process outsourcing. (public_web; observed 2026-08-18)
• Client Value Proposition: Summary: The public value proposition centers on reducing outsourcing costs while improving customer satisfaction, loyalty, retention, and brand performance.. Value Points: Title: Cost reduction. Value Points: Description: Blog and company materials state outsourcing can reduce costs significantly.. Value Points: Title: Customer retention and loyalty. Value Points: Description: The company emphasizes improving customer happiness, brand loyalty, and retention.. Value Points: Title: Multi-channel support coverage. Value Points: Description: Published service lists include phone, email, live chat, and. (public_web; observed 2026-08-20)
• Company Overview: Tagline: Minority-owned contact center / BPO company.. Highlights: Operates 24x7x365.. Highlights: Describes itself as trusted by leading brands.. Highlights: Positions itself as a cloud-based organization with minimal points of failure.. Description: One Contact Center presents itself as a minority-owned contact center / BPO provider offering customer service, sales, recruitment process outsourcing, and back-office support, with operations in the U.S. and the Philippines.. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-18)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

• egs: 45.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.7
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

One Contact Center's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: Other BPO/contact center providers. Competitors: Evidence: Company describes itself as a contact center/BPO provider serving customer service, sales, and recruitment process outsourcing.. Competitors: Relationship: direct. Positioning: Minority-owned contact center/BPO provider offering customer service, sales, and recruitment process outsourcing.. Market Signals: public website positions the firm in customer service, sales, and RPO. Market Signals: career page indicates outbound sales and customer support functions. Differentiators: minority-owned positioning. Differentiators: 24x7x365 operating claim. Differentiators: single operating center claim in Ortigas. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer Experience / Customer Care. Categories: Services: Customer service. Categories: Services: Customer care. Categories: Services: Customer retention. Categories: Services: Customer experience support. Categories: Name: Sales. Categories: Services: Inbound sales. Categories: Services: Outbound sales. Categories: Services: Telemarketing. Categories: Services: Upsell and cross-sell. Categories: Name: Back Office. Categories: Services: Back office support. Categories: Services: Billing and collections. Categories: Name: Recruitment Process Outsourcing. Categories: Services: Recruitment process outsourcing. Categories: Name: Digital Contact Channels. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Name: Work-from-Home / Operating Model. Categories: Services: Work at home solutions. Delivery Center Details: Centers: City: Pasig. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: Office Clerk. Open Positions: Location: Pasig/Ortigas office. Open Positions: Seniority: entry. Open Positions: Department: Operations/Admin. Workforce Signals: Recruitment Activity: public careers page lists at least one role and includes a statement that no positions are currently available. Workforce Signals: Current Openings Status: no available positions for the mean time. Leadership & Executives: Executives: Name: Butch Nievera. Executives: Title: CEO. Recent News: Articles: Date: 2026-08-18. Articles: Title: One Contact Center website last updated content.

Geography

The public profile records headquarters as 15500 Erwin St, Van Nuys, CA 91411, USA, 91411, Van Nuys, California, United States. Executive Summary: Summary: One Contact Center is a privately held BPO/contact center provider founded in 2000, with a California corporate presence and an operating center in Ortigas, Manila. Public materials emphasize customer care, sales, recruitment process outsourcing, and back-office support.. Reputation & Reviews: Summary: Public review signals are mixed. Indeed shows generally positive category scores, while at least one review excerpt is negative; no third-party enterprise rating profile was verified from public sources used here.. Credentials: Detail: Based on 115 reviews on the cited page.. Credentials: Rating: 4.1/5 work-life balance; 4.0/5 pay and benefits; 4.2/5 job security and advancement; 4.2/5 management; 3.9/5 culture. Credentials: Platform: Indeed. Credentials: Detail: Page shows 1 review.. Credentials: Rating: 1.0/5. Credentials: Platform: Yelp. Asset Logo: Visibility: public.

Methodology

One Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Back Office

Contact

Website: https://www.onecontactcenter.com

Email: info@onecontactcenter.com

Phone: 1-818-337-1271

LinkedIn: http://www.linkedin.com/company/one-contact-center

Frequently Asked Questions

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