Sigma Connected scorecard

Company Overview

Sigma Connected is a BPO company headquartered in McLaren Building, Priory Queensway, B3, Birmingham, West Midlands, United Kingdom, founded in 2010, with approximately 5000-9999 employees. They specialize in Sales & Marketing.

Sigma logo - Services - Customer services - Collections - Complaint management - Customer acquisition - ReachOut – helping with problem debt - Offshoring solutions - Industries - Energy - Water - Financial services - Telecommunications - Retail & ecommerce - Travel & tourism - Insurance - Government - Case studies - Insights - Blogs - News - Resources - Videos - Careers - Impact sourcing - About us - Our values - Our history - Our group - How we work - Our team - Corporate social responsibility - FAQs - In the press - Contact us - GBL - UK") Close Menu Button

Executive summary

Brand Profile: Voice: customer experience focused. Voice: outsourcing partner. Voice: different and make a difference. Tagline: Customer Contact Solutions - Sigma Connected UK. Client Value Proposition: Summary: Sigma Connected positions itself as a customer-experience-focused outsourcing partner for large brands needing scalable contact-center support across regulated and high-volume service environments.. Value Points: Title: Customer experience focus. Value Points: Description: The company says it focuses on delivering the best experience for the customer across outsourced services.. Value Points: Title: Scalable outsourced delivery. Value Points: Description: It presents flexible outsourced customer contact solutions for large and well-known brands.. Value Points: Title: Regulated-environment capability. Value Points: Description: Its service mix and sector focus suggest fit for regulated and sensitive customer interactions, including debt and complaints handling.. Company Overview: Tagline: Customer contact solutions. Highlights: Founded in 2011. Highlights: Serves sectors including energy, water, financial services, retail, and telecoms. Highlights: Provides outsourced customer contact and collections-related services. Description: Sigma Connected is a customer contact outsourcing provider focused on customer experience and regulated-service environments.. Competitive Differentiators: Differentiators: Title: White-label customer service and collections specialist. Differentiators: Description: Marketed as a white-label provider with a focus on customer service and collections in regulated sectors.. Differentiators: Title: Broad customer lifecycle coverage. Differentiators: Description: States that services cover the whole customer lifecycle, from acquisition through service, complaints, and collections.. Differentiators: Title: Sector specialization. Differentiators: Description: Emphasis on experience in energy, water, financial services, retail, and telecoms.. Differentiators: Title: Problem-debt support offerings. Differentiators: Description: Includes specialist help for customers with problem debt through ReachOut and debt collection services through McLaren Credit Services..

Strengths

• Brand Profile: Voice: customer experience focused. Voice: outsourcing partner. Voice: different and make a difference. Tagline: Customer Contact Solutions - Sigma Connected UK. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: Customer service / outsourcing. Clients: Industry: Energy. Clients: Client Name: E.ON Next. (public_web; observed 2026-06-22)
• Client Value Proposition: Summary: Sigma Connected positions itself as a customer-experience-focused outsourcing partner for large brands needing scalable contact-center support across regulated and high-volume service environments.. Value Points: Title: Customer experience focus. Value Points: Description: The company says it focuses on delivering the best experience for the customer across outsourced services.. Value Points: Title: Scalable outsourced delivery. Value Points: Description: It presents flexible outsourced customer contact solutions for large and well-known brands.. Value Points: Title: Regulated-environment capability. Value. (public_web; observed 2026-07-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 42.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 60.2
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Sigma Connected's structured service taxonomy includes Sales & Marketing. Client Portfolio: Clients: Segment: Customer service / outsourcing. Clients: Industry: Energy. Clients: Client Name: E.ON Next. Competitive Landscape: Competitors: Name: EC Outsourcing. Competitors: Evidence: Public competitor listing alongside Sigma Connected in an outsourcing and customer experience context.. Competitors: Relationship: direct. Competitors: Name: Cadence BPO LTD. Competitors: Evidence: Public competitor listing in the same customer contact / outsourcing category.. Competitors: Relationship: direct. Competitors: Name: Chime Solutions. Competitors: Evidence: Named by a third-party competitor page as a comparable BPO/customer service provider.. Competitors: Relationship: direct. Competitors: Name: Mplus. Competitors: Evidence: Named by a third-party competitor page as a comparable global BPO provider with contact center focus.. Competitors: Relationship: direct. Competitors: Name: Daktela. Competitors: Evidence: Listed by a third-party competitor page, but primarily described as cloud contact center software rather than a pure BPO service provider.. Competitors: Relationship: adjacent. Positioning: An outsourcing partner providing customer experience solutions and a broad range of customer contact services, including customer services, collections, complaint management, sales, and staff training.. Market Signals: Serves some of the largest. Key Firmographics: Founded Year: 2011. Sectors Display: Energy. Sectors Display: Water. Sectors Display: Financial Services. Sectors Display: Retail. Sectors Display: Telecoms. Headquarters Display: Birmingham, United Kingdom. Employee Count Display: Over 5,000 people. Ownership Type Display: Private. Recent News: Articles: Date: 2023-12-06. Articles: Title: Sigma Connected appoints Susan Young as director of insurance services. Articles: Source: ZoomInfo. Articles: Summary: A public snippet indicates Susan Young was appointed to lead Sigma Connected's insurance services offering.. Articles: Date: 2025-07-29. Articles: Title: Sigma Connected appoints Errol van Graan as Director of Operational Delivery. Articles: Source: LeadIQ. Articles: Summary: A public snippet notes the appointment of Errol van Graan in operational delivery.. Employee & Client Sentiment: Sentiment

Geography

The public profile records headquarters as McLaren Building, Priory Queensway, B3, Birmingham, West Midlands, United Kingdom. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Birmingham. Centers: Country: United Kingdom. Centers: City: Diep River. Centers: Country: South Africa. Centers: City: Retreat. Centers: Country: South Africa. Centers: City: Mitchells Plain. Centers: Country: South Africa. Centers: City: Paarl. Centers: Country: South Africa. Centers: City: Woodstock. Centers: Country: South Africa. Services & Offerings: Categories: Name: Customer experience and contact center. Categories: Services: Customer services. Categories: Services: Customer acquisition. Categories: Services: Complaint management. Categories: Services: Collections. Categories: Name: Specialist support. Categories: Services: Specialist help for customers with problem debt (ReachOut). Categories: Services: Debt collection services (McLaren Credit Services). Executive Summary: Summary: Sigma Connected is a UK-headquartered BPO and customer contact services provider founded in 2011, with operations described across the UK and South Africa and service focus in customer experience, complaints, collections, and customer acquisition.. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Employee Count Change: To: 5000. Workforce Signals: Employee Count Change: From: 1500. Workforce Signals: Employee Count Change: Period: 12 months. Workforce Signals: Employee Count Change: Confidence: claimed. Leadership & Executives: Executives: Bio: Named as a founder of Sigma Connected Group and described as having more than 40 years of combined customer contact experience alongside the COO.. Executives: Name: Gary Gilburd. Executives: Title: CEO. Executives: Bio: Named as a founder of Sigma Connected Group and described as having more than 40 years of combined customer contact experience alongside the CEO.. Executives: Name: Mike Harfield. Executives: Title: COO. Reputation & Reviews: Credentials: Detail: No reviews were available on the listing.. Credentials: Platform: Outsource Accelerator. Credentials: Detail: Profile exists, but no

Methodology

Sigma Connected's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 44 distinct source URLs and retained 46 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing

Contact

Website: https://www.sigmaconnected.com

Email: -

Phone: -

Frequently Asked Questions

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