Tri Source International scorecard

Company Overview

Tri Source International is a BPO company headquartered in 27770 Entertainment Dr Suite 200, 91355, Valencia, CA, founded in 2014, with approximately 3000 employees. They specialize in Sales & Marketing, Back Office.

Executive summary

Brand Profile: Voice: customer-centric. Voice: sales-oriented. Voice: solution-oriented. Voice: family-oriented. Voice: confidence-building. Tagline: Make outsourcing simple. Imagery Style: No public visual asset set was available in the gathered sources; public copy emphasizes customer experience, nearshore operations, and strategic location coverage.. Client Value Proposition: Summary: TSI positions itself as a cost-effective outsourcing partner that extends client operations through flexible nearshore/onshore CX and back-office support.. Value Points: Title: Cost and operating efficiency. Value Points: Description: Public positioning emphasizes cost-effective outsourcing and labor scaling.. Value Points: Title: Operational extension. Value Points: Description: The company says its mission is to act as an extension of client domestic and international operations.. Value Points: Title: Custom-fit delivery. Value Points: Description: TSI states that its services are tailored to each client’s criteria and business needs.. Value Points: Title: Multilingual and nearshore coverage. Value Points: Description: Third-party listings and company messaging reference multilingual support and strategically located delivery centers.. Company Overview: Tagline: Customer Service & Sales Experts. Highlights: Nearshore and onshore customer experience delivery. Highlights: Strategic operating footprint in the U.S., Mexico, and Latin America. Highlights: Customer service, sales, and back-office support focus. Description: TSI Outsourcing (Tri Source International) is a BPO/contact-center provider focused on customer experience, sales, and back-office support across locations in the U.S., Mexico, Latin America, and Central America.. Competitive Differentiators: Differentiators: Title: Nearstaffing model. Differentiators: Description: The company describes Nearstaffing as combining nearshore resources in Central America with U.S. and Mexico-based capabilities.. Differentiators: Title: Baja Production Triangle. Differentiators: Description: TSI says it operates a strategically located triangle across Los Angeles, Tijuana, and Mexicali to

Strengths

• Brand Profile: Voice: customer-centric. Voice: sales-oriented. Voice: solution-oriented. Voice: family-oriented. Voice: confidence-building. Tagline: Make outsourcing simple. Imagery Style: No public visual asset set was available in the gathered sources; public copy emphasizes customer experience, nearshore operations, and strategic location coverage.. (public_web; observed 2026-04-09)
• Client Value Proposition: Summary: TSI positions itself as a cost-effective outsourcing partner that extends client operations through flexible nearshore/onshore CX and back-office support.. Value Points: Title: Cost and operating efficiency. Value Points: Description: Public positioning emphasizes cost-effective outsourcing and labor scaling.. Value Points: Title: Operational extension. Value Points: Description: The company says its mission is to act as an extension of client domestic and international operations.. Value Points: Title: Custom-fit delivery. Value Points: Description: TSI states that its. (public_web; observed 2026-08-12)
• Company Overview: Tagline: Customer Service & Sales Experts. Highlights: Nearshore and onshore customer experience delivery. Highlights: Strategic operating footprint in the U.S., Mexico, and Latin America. Highlights: Customer service, sales, and back-office support focus. Description: TSI Outsourcing (Tri Source International) is a BPO/contact-center provider focused on customer experience, sales, and back-office support across locations in the U.S., Mexico, Latin America, and Central America.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (company_website; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 48.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tri Source International's structured service taxonomy includes Sales & Marketing, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Directory coverage indicates TSI competes in the broader outsourced services market, but no single named peer is verified from public sources.. Competitors: Relationship: adjacent. Positioning: Nearshore/contact-center outsourcing provider emphasizing customer experience, omnichannel execution, and geographically distributed delivery through its Nearstaffing model.. Market Signals: positions itself as omnichannel and execution-focused. Market Signals: offers domestic escalation services alongside nearshore delivery. Market Signals: markets AI-enabled customer service outsourcing. Differentiators: Nearstaffing™ positioning. Differentiators: Baja Production Triangle™. Differentiators: distributed US-Mexico-Central America delivery footprint. Differentiators: SOC-2 compliance mention. Differentiators: remote AI agents. Pricing & Engagement: Models: Name: Hourly rate. Models: Best For: Short-term or flexible outsourcing engagements. Models: Description: Third-party directory data lists an average hourly rate of $15/hr.. Models: Name: Custom outsourcing engagement. Models: Best For: Clients seeking customized CX or back-office outsourcing. Models: Description: Public company materials indicate tailored solutions, but do not disclose standardized commercial terms.. Summary: Public pricing is limited. A directory listing cites an average hourly rate of $15/hr, but TSI does not publicly publish a standard rate card or engagement model.. Reputation & Reviews: Summary: Public review signals are mixed, with small-sample employee reviews on Indeed showing low ratings and Clutch carrying at least one positive verified client review snippet.. Credentials: Detail: Employee review aggregate shown with a small review count in public listings.. Credentials: Rating: 2.6/5. Credentials: Platform: Indeed. Credentials: Detail: Public review snippet indicates positive client sentiment, but no numeric rating was visible in the captured source.. Credentials: Platform: Clutch. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience / contact center. Categories: Services: Customer service. Categories: Services: Customer care.

Geography

The public profile records headquarters as 27770 Entertainment Dr Suite 200, 91355, Valencia, CA. Countries listed in the structured record include Mexico, Nicaragua, United States. Delivery Center Details: Centers: City: Valencia. Centers: Country: United States. Centers: City: Los Angeles. Centers: Country: United States. Centers: City: Tijuana. Centers: Country: Mexico. Centers: City: Mexicali. Centers: Country: Mexico. Centers: City: Nicaragua. Centers: Country: Nicaragua. Centers: City: Costa Rica. Centers: Country: Costa Rica. Centers: City: Panama. Centers: Country: Panama. Centers: City: United Kingdom. Centers: Country: United Kingdom. Centers: City: Austin. Centers: Country: United States. Key Firmographics: Founded Year: 2007. Sectors Display: Customer experience. Sectors Display: Sales. Sectors Display: Back office. Sectors Display: Nearshore outsourcing. Headquarters Display: Valencia, California, United States. Employee Count Display: 1,500+ teammates (company claim); 1,001-5,000 employees on LinkedIn. Ownership Type Display: Privately held. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Named by third-party coverage as the founder and President & CEO of Tri Source International.. Executives: Name: Matt Reeser. Executives: Title: President & CEO. Executive Summary: Summary: Tri Source International appears to be a mid-market BPO provider offering customer experience, sales, staffing, and back-office outsourcing with a nearshore-heavy operating model anchored in California and Mexico.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: remote AI agents. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: SOC-2 compliance. Ai Capabilities: remote AI agents. Ai Capabilities: multilingual AI support. Ai Capabilities: 24/7 availability. Proprietary Tech: Nearstaffing™. Proprietary Tech: Baja Production Triangle™. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Sales & Marketing. Service: Back Office.

Methodology

Tri Source International's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Back Office

Contact

Website: https://www.tsioutsourcing.com/

Email: -

Phone: 888-314-4530

LinkedIn: https://www.linkedin.com/company/synergy-bpo-llc

Frequently Asked Questions

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