123employee scorecard

Company Overview

123employee is a BPO company. They specialize in Customer Support.

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Executive summary

Brand Profile: Voice: promotional. Voice: service-oriented. Voice: outsourcing-focused. Client Value Proposition: Summary: 123employee’s public value proposition is lower-cost offshore staffing with dedicated reps, customer-service and marketing support, and American-managed oversight from Philippine delivery centers.. Value Points: Title: Cost reduction. Value Points: Description: Public materials emphasize affordable outsourcing and a focus on maintaining clients’ bottom line.. Value Points: Title: Dedicated staffing. Value Points: Description: The company highlights offshore dedicated reps and virtual assistants rather than only shared service models.. Value Points: Title: Operational breadth. Value Points: Description: Service coverage spans voice, support, marketing, and back-office-adjacent work.. Company Overview: Tagline: The Number One, Virtual Assistant, Outsourcing Company in the Philippines. Highlights: Opened for business in February 2003 or 2006 depending on the public page consulted; public sources are inconsistent.. Highlights: Positions itself around offshore dedicated reps and virtual staffing.. Highlights: Public site language emphasizes American-managed offices in the Philippines.. Highlights: Publicly mentions a setup fee per employee on at least one page.. Description: 123employee presents itself as a Philippines-based BPO and virtual staffing provider offering offshore dedicated reps, virtual assistants, marketing support, customer service, and telemarketing services from American-managed offices in the Philippines.. Competitive Differentiators: Differentiators: Title: Philippines offshore operating model. Differentiators: Description: Public materials emphasize dedicated reps and outsourcing delivery from American-managed offices in the Philippines.. Differentiators: Title: Broad BPO service mix. Differentiators: Description: The company combines customer service, telemarketing, technical support, help desk, billing and collections, and marketing support under one offering.. Differentiators: Title: Long-running market presence. Differentiators: Description: Public sources indicate a multi-year operating history and describe the company

Strengths

• Brand Profile: Voice: promotional. Voice: service-oriented. Voice: outsourcing-focused. (public_web; observed 2026-08-18)
• Client Value Proposition: Summary: 123employee’s public value proposition is lower-cost offshore staffing with dedicated reps, customer-service and marketing support, and American-managed oversight from Philippine delivery centers.. Value Points: Title: Cost reduction. Value Points: Description: Public materials emphasize affordable outsourcing and a focus on maintaining clients’ bottom line.. Value Points: Title: Dedicated staffing. Value Points: Description: The company highlights offshore dedicated reps and virtual assistants rather than only shared service models.. Value Points: Title: Operational breadth. Value Points: Description:. (public_web; observed 2026-08-19)
• Company Overview: Tagline: The Number One, Virtual Assistant, Outsourcing Company in the Philippines. Highlights: Opened for business in February 2003 or 2006 depending on the public page consulted; public sources are inconsistent.. Highlights: Positions itself around offshore dedicated reps and virtual staffing.. Highlights: Public site language emphasizes American-managed offices in the Philippines.. Highlights: Publicly mentions a setup fee per employee on at least one page.. Description: 123employee presents itself as a Philippines-based BPO and virtual staffing provider. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-19)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

123employee's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Virtual staff agencies. Competitors: Evidence: Public pages describe 123employee as a provider of virtual assistant and staffing services.. Competitors: Relationship: alternative. Competitors: Name: Offshore BPO providers. Competitors: Evidence: The company states it provides BPO services from outsourcing centers in the Philippines.. Competitors: Relationship: direct. Positioning: An offshore BPO and virtual assistant provider focused on affordable outsourcing for small and medium-sized businesses, with offerings spanning marketing, customer service, and virtual assistant services.. Market Signals: Founded in 2006.. Market Signals: Public company pages describe three outsourcing centers and a Philippines-based delivery model.. Differentiators: Claims affordability for small and medium-sized businesses.. Differentiators: Claims ongoing training and a team of hundreds of virtual assistants.. Differentiators: Claims service coverage across online/offline marketing, customer service, and virtual assistant work.. Key Firmographics: Founded Year: 2006. Revenue Display: $64.3 million on a public company profile aggregator. Sectors Display: Business services. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Virtual assistant employment. Headquarters Display: 4045 Spencer St Ste 314, Las Vegas, NV 89119. Employee Count Display: Over 300 staff on public site; other public profiles list 516 employees. Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: Setup fee per employee. Models: Best For: Potential clients evaluating initial onboarding costs. Models: Description: A one-time $199 setup fee per employee is stated on a public page.. Summary: Public pricing details are limited. One page states there is a one-time $199 setup fee per employee, and public contact pages list phone numbers for direct inquiry.. Recent News: Articles: Date: 2015-05-04. Articles: Title: 123Employee Announces Latest in Virtual Call Centers. Articles: Source: AccessNewsWire. Articles: Summary: Press release on virtual call center capabilities and listed service lines.. Employee

Geography

Delivery Center Details: Centers: City: Las Vegas. Centers: Model: HQ/office. Centers: Country: United States. Centers: City: Manila. Centers: Model: outsourcing center. Centers: Country: Philippines. Centers: City: Philippines (unspecified city). Centers: Model: outsourcing center. Centers: Country: Philippines. Reputation & Reviews: Summary: Public review signals are mixed and limited in the sources surfaced here. BBB profiles exist, and Trustpilot shows a low rating, but the underlying review volume and full context are limited from the accessible public snippets.. Credentials: Detail: Public listing shows an average rating; snippet includes negative review language.. Credentials: Rating: 2.9/5. Credentials: Platform: Trustpilot. Credentials: Detail: BBB business profiles are available, but the accessible snippet does not provide a rating.. Credentials: Platform: BBB. Credentials: Detail: Public page reports a 3.7 star rating based on 2 customer reviews.. Credentials: Rating: 3.7/5. Credentials: Platform: PissedConsumer. Executive Summary: Summary: 123employee is a BPO/virtual staffing provider focused on offshore dedicated reps, virtual assistants, customer service, telemarketing, marketing support, and related voice-based outsourcing services. Public sources place the company in Las Vegas, Nevada, with operations tied to outsourcing centers in the Philippines and a positioning centered on affordable outsourced labor and ongoing training.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Daven Michaels. Executives: Title: Founder. Executives: Name: D. Michaels. Executives: Title: Founder. Executives: Name: Audrey Diaz. Executives: Title: Assistant. Executives: Name: Beejal Parmar. Executives: Title: Vice President of Business Development. Services & Offerings: Categories: Name: Voice-based outsourcing. Categories: Services: Customer service. Categories: Services: Telemarketing. Categories: Services: Inbound calls. Categories: Services: Help desk. Categories: Services: Appointment setting. Categories: Services: Billing and collections.

Methodology

123employee's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://www.123employee.com

Frequently Asked Questions

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