2nd Office scorecard

Company Overview

2nd Office is a BPO company, founded in 2012, with approximately 250-499 employees. They specialize in Technical Support, Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

It is helping companies meet the demands of data entry, customer service, content development, managing inventory, graphic and website design. They also specialize in many other tasks associated with outsourcing. 2nd Office serves three top markets worldwide; the US, Australia, and the United Kingdom. With a headquarters in Antipolo City, Rizal, 2nd Office has between 201 – 500 employees. Located in the Philippines, 2nd Office is known as a top competitor in the business of virtual assistants. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: service-oriented. Voice: outsourcing-focused. Voice: eCommerce-focused. Client Value Proposition: Summary: 2nd Office presents itself as a cost-saving outsourcing partner for businesses seeking remote operational support, especially in eCommerce and related business functions.. Value Points: Title: Cost reduction. Value Points: Description: The company states that outsourcing can help businesses save substantially on labor costs.. Value Points: Title: Operational support. Value Points: Description: It offers support across customer care, back-office, and front-office activities to help clients run day-to-day operations.. Value Points: Title: Growth enablement. Value Points: Description: Public descriptions frame services as helping companies grow, improve efficiency, and focus on core priorities.. Company Overview: Tagline: Outsourcing solutions in the Philippines for remote offshore support.. Highlights: Philippines-based BPO and outsourcing provider. Highlights: eCommerce-focused service orientation. Highlights: Acquired by Intelegencia Technologies Corporation in 2018. Highlights: Serves global customers across North America, Europe, the Middle East, Singapore, and Australia. Description: 2nd Office is a Philippines-based BPO and outsourcing provider focused on eCommerce and back-office support, with offerings that include front- and back-office operations and customer care. Public sources indicate it was acquired by Intelegencia Technologies Corporation in 2018 and operates as part of a broader services group.. Competitive Differentiators: Differentiators: Title: eCommerce specialization. Differentiators: Description: Public materials repeatedly position the company around eCommerce outsourcing and related operational support.. Differentiators: Title: Acquisition-backed scale. Differentiators: Description: The company became part of Intelegencia Technologies Corporation in 2018, broadening its service ecosystem and corporate backing.. Differentiators: Title: Philippines delivery base. Differentiators: Description: Public sources identify the company as a Philippines-based provider, with headquarters in Antipolo City, Rizal..

Strengths

• Brand Profile: Voice: service-oriented. Voice: outsourcing-focused. Voice: eCommerce-focused. (public_web; observed 2025-10-24)
• Client Portfolio: Total Clients Claimed: 80. Industry Concentration: eCommerce. (public_web; observed 2025-11-04)
• Client Value Proposition: Summary: 2nd Office presents itself as a cost-saving outsourcing partner for businesses seeking remote operational support, especially in eCommerce and related business functions.. Value Points: Title: Cost reduction. Value Points: Description: The company states that outsourcing can help businesses save substantially on labor costs.. Value Points: Title: Operational support. Value Points: Description: It offers support across customer care, back-office, and front-office activities to help clients run day-to-day operations.. Value Points: Title: Growth enablement. Value Points:. (public_web; observed 2025-09-27)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-10-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-09-27)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-04)

Firmographics

GB100 score

Overall score: 45

• egs: 39.3
• growth: 47.9
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 32.8
• digital_readiness: 46.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

2nd Office's structured service taxonomy includes Technical Support, Customer Support, Recruitment, Back Office. Client Portfolio: Total Clients Claimed: 80. Industry Concentration: eCommerce. Competitive Landscape: Competitors: Name: Intelegencia Technologies Corporation. Competitors: Evidence: Owns/acquired 2nd Office in 2018 and offers broader technology and managed services.. Competitors: Relationship: adjacent. Competitors: Name: Second Office LLC. Competitors: Evidence: A separate BPO company with a similar name and overlapping service categories.. Competitors: Relationship: alternative. Positioning: Philippines-based outsourcing and eCommerce-focused BPO provider with broader back-office and digital services.. Market Signals: Claims of serving over 80 global customers across North America, Europe, Middle East, Singapore, and Australia.. Market Signals: Marketing positions the company around eCommerce and offshore outsourcing.. Differentiators: eCommerce outsourcing emphasis. Differentiators: Philippines-based delivery. Differentiators: broader outsourced support functions including customer service, data entry, web design, and back-office tasks. Reputation & Reviews: Summary: Public review and directory sources mention the company and indicate a small number of verified reviews on Clutch, but independently verifiable rating details were not available from the reviewed sources.. Credentials: Detail: Public listing exists with 2 reviews, but no independently verified numeric rating was captured from the available source snippet.. Credentials: Platform: Clutch. Credentials: Detail: Directory profile describes the company as a Philippines-based outsourcing provider with service and contact details.. Credentials: Platform: Outsource Accelerator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: eCommerce support. Categories: Services: eBay store design. Categories: Services: optimization and listing creation. Categories: Services: competitor analysis. Categories: Services: eCommerce assistance. Categories: Name: Customer operations. Categories: Services: customer support. Categories: Services: customer care. Categories: Services: handling customer inquiries. Categories: Services: sales and promotions support. Categories: Name: Back-office and administrative support. Categories: Services: back-office office support. Categories: Services: data entry. Categories: Services: administrative services. Categories: Services: front-office operations.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Antipolo City. Centers: Country: Philippines. Centers: City: Washington. Centers: Country: United States. Centers: City: Cartagena. Centers: Country: Colombia. Key Firmographics: Founded Year: 2012. Sectors Display: eCommerce. Sectors Display: BPO / outsourcing. Sectors Display: customer care. Sectors Display: front-office operations. Sectors Display: back-office operations. Headquarters Display: Antipolo City, Rizal, Philippines. Employee Count Display: Over 230 employees reported in 2018; current public employee count not independently verified. Ownership Type Display: Acquired / subsidiary within Intelegencia Technologies Corporation. Description Long: - ABOUT - Blog - SERVICES - Offshore Managed Services - Customer Experience - Amazon - Listing Creation & Optimization - Amazon Virtual Assistant - Amazon Photo Editing - Customer Support & Feedback Removal - Competitor/Market Research - eBay - Listing Optimization & Creation - eBay Store Design - eBay Store Banner - Competitor/Market Research - eBay Photo Editing - eBay Customer Support - eBay Virtual Assistant - E-Commerce - Product Data Entry - Virtual Assistant - Product Photo Editing - Web Development - ENGLISH LANGUAGE SERVICES - SEO Copywriting - Proofing & Editing - Community Moderation - HR Outsourcing - Accounting and Bookkeeping Outsourcing - Real Estate Outsourcing - Reviews - Careers - Choose Your Team - Life at 2ndoffice - Why 2ndoffice - FAQ - Apply Now - Contact Us About 2ndoffice Philippines 2nd office In 2011, Carlo Silva was working for a privately held company in the United States as an e-Commerce Marketing Director and also had an e-Commerce business. He built a small team to support the tasks he was outsourcing, the team did

Methodology

2nd Office's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.2ndoffice.co

Email: service@2ndoffice.co

Phone: 1-347-762-8995

LinkedIn: http://www.linkedin.com/company/2nd-office-inc-

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