Acc Group scorecard

Company Overview

Acc Group is a BPO company, founded in 1985, with approximately 50-99 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

It specifically delivers the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing. The #1 outsourcing authority Outsource Accelerator delivers the world’s leading aggregator marketplace for outsourcing. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: ACC Group’s public positioning suggests value in outsourced customer operations, customer experience support, and back-office handling delivered from an Argentina base.. Value Points: Title: Customer operations support. Value Points: Description: The company is publicly associated with customer service outsourcing and call center services.. Value Points: Title: Back-office handling. Value Points: Description: Public directory data lists back office outsourcing among service focuses.. Value Points: Title: Local delivery footprint. Value Points: Description: The company indicates multiple branches in CABA, supporting on-the-ground delivery in Buenos Aires.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public company material states the firm has been present in the market for more than 20 years.. Differentiators: Title: Multi-sucursal presence in Buenos Aires. Differentiators: Description: The company states it has more than 3 branches located in Ciudad Autónoma de Buenos Aires.. Differentiators: Title: Multi-service BPO scope. Differentiators: Description: Public listings associate the firm with contact center, BPO, customer experience, market research, and back office services.. Leadership & Executives: Executives: Name: Sharon Habibi. Executives: Title: CEO. Reputation & Reviews: Summary: Public review and ratings data were not found in the gathered sources. A Clutch directory listing exists, but it shows the company as not yet reviewed.. Credentials: Detail: Directory listing shows no public reviews or rating score in the available snippet.. Credentials: Rating: Not yet reviewed. Credentials: Platform: Clutch. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: ACC Group appears to be an Argentina-based contact center and BPO provider with public references describing customer care management, contact center services,

Strengths

• Client Value Proposition: Summary: ACC Group’s public positioning suggests value in outsourced customer operations, customer experience support, and back-office handling delivered from an Argentina base.. Value Points: Title: Customer operations support. Value Points: Description: The company is publicly associated with customer service outsourcing and call center services.. Value Points: Title: Back-office handling. Value Points: Description: Public directory data lists back office outsourcing among service focuses.. Value Points: Title: Local delivery footprint. Value Points: Description: The company indicates multiple. (public_web; observed 2026-08-20)
• Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public company material states the firm has been present in the market for more than 20 years.. Differentiators: Title: Multi-sucursal presence in Buenos Aires. Differentiators: Description: The company states it has more than 3 branches located in Ciudad Autónoma de Buenos Aires.. Differentiators: Title: Multi-service BPO scope. Differentiators: Description: Public listings associate the firm with contact center, BPO, customer experience, market research, and back office services.. (public_web; observed 2026-01-19)
• Competitive Landscape: Competitors: Name: Undisclosed local BPO/market research agencies. Competitors: Evidence: A market directory lists ACC GROUP among small market research companies in Buenos Aires focused on Market Research and Customer Service Outsourcing.. Competitors: Relationship: direct. Competitors: Name: Other customer service outsourcing firms in Argentina. Competitors: Evidence: Public directory and job listings describe ACC GROUP as a contact center / BPO provider.. Competitors: Relationship: adjacent. Positioning: A small Buenos Aires-based customer service outsourcing / BPO provider with. (public_web; observed 2025-10-07)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 46

• egs: 44.2
• growth: 56.5
• reputation: 45.1
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 51.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Acc Group's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: Undisclosed local BPO/market research agencies. Competitors: Evidence: A market directory lists ACC GROUP among small market research companies in Buenos Aires focused on Market Research and Customer Service Outsourcing.. Competitors: Relationship: direct. Competitors: Name: Other customer service outsourcing firms in Argentina. Competitors: Evidence: Public directory and job listings describe ACC GROUP as a contact center / BPO provider.. Competitors: Relationship: adjacent. Positioning: A small Buenos Aires-based customer service outsourcing / BPO provider with contact center and market research positioning.. Market Signals: Public directory presence indicates a small-scale service provider in Buenos Aires.. Market Signals: Job listing language suggests contact center and BPO specialization.. Services & Offerings: Categories: Name: Customer service outsourcing. Categories: Services: Customer service outsourcing. Categories: Services: Customer care management. Categories: Services: Customer support. Categories: Name: Contact center services. Categories: Services: Call center services. Categories: Services: Communication across media channels. Categories: Name: Business process outsourcing. Categories: Services: Back office outsourcing. Categories: Services: Administrative support. Categories: Name: Market research. Categories: Services: Market research. Categories: Name: Customer experience. Categories: Services: Customer experience services. Delivery Center Details: Centers: City: Buenos Aires. Centers: Country: Argentina. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Claims: Signal: The company states it has been in the market for more than 20 years and promotes ongoing hiring opportunities.. Workforce Signals: Claims: Evidence: Trabaja con Nosotros page. Key Firmographics: Sectors Display: Contact center. Sectors Display: BPO. Sectors Display: Customer experience. Sectors Display: Market research. Sectors Display: Back office outsourcing. Headquarters Display: Buenos Aires / Ciudad Autónoma de Buenos Aires, Argentina.

Geography

Countries listed in the structured record include -.

Methodology

Acc Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 12 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://accgroup.com/

Email: info@accgroup.com.ar

Phone: 358 20 74 66 050

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes