Active Telesource scorecard

Company Overview

Active Telesource is a BPO company, founded in 1997, with approximately 250-499 employees. They specialize in Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Active Telesource operates as privately operated organization, and its last reported revenue is $35 million. Since its founding more than 25 years ago, Active Telesource has grown to two corporate offices in Oregon. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: customer-care oriented. Voice: solutions-focused. Voice: compliance-aware. Voice: operationally flexible. Tagline: Your Proven Partner for Customer Care. Imagery Style: corporate service-provider branding with customer service emphasis. Client Value Proposition: Summary: Active TeleSource’s public value proposition centers on dependable customer care, overflow handling, and regulated-industry support with payment and self-service capabilities.. Value Points: Title: Customer service continuity. Value Points: Description: Positions itself as a flexible partner for overflow management and business continuity.. Value Points: Title: Support for regulated operations. Value Points: Description: Emphasizes customer support solutions designed for industries with compliance and service requirements.. Value Points: Title: Payment-enabled customer interactions. Value Points: Description: Highlights hosting customer-facing payment processing and related payment solutions.. Value Points: Title: Self-service and operational efficiency. Value Points: Description: References IVR and schedule/data management capabilities that can reduce live-agent dependency.. Company Overview: Tagline: Your Proven Partner for Customer Care. Highlights: Customer care and BPO provider. Highlights: Positioned around flexible overflow management and business continuity support. Highlights: Public website and third-party listings indicate a U.S.-based remote workforce and regulated-industry focus. Description: Active TeleSource is a customer care and business process outsourcing provider focused on call center and customer support solutions, with a website positioning centered on customer service organization and flexible support capabilities.. Competitive Differentiators: Differentiators: Title: Regulated-industry orientation. Differentiators: Description: Public descriptions consistently emphasize support for utilities, energy, financial services, healthcare, telecommunications, government, transportation, and manufacturing.. Differentiators: Title: Flexible overflow and continuity support. Differentiators: Description: Website capabilities language highlights overflow management, business continuity, and mitigation of employee-staffing risks.. Differentiators: Title: Payment and compliance-enabled service mix. Differentiators:

Strengths

• Brand Profile: Voice: customer-care oriented. Voice: solutions-focused. Voice: compliance-aware. Voice: operationally flexible. Tagline: Your Proven Partner for Customer Care. Imagery Style: corporate service-provider branding with customer service emphasis. (public_web; observed 2026-06-09)
• Client Portfolio: Industry Concentration: utilities. Industry Concentration: energy. Industry Concentration: financial services. Industry Concentration: healthcare. Industry Concentration: telecommunications. Industry Concentration: government. Industry Concentration: transportation. Industry Concentration: manufacturing. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: Active TeleSource’s public value proposition centers on dependable customer care, overflow handling, and regulated-industry support with payment and self-service capabilities.. Value Points: Title: Customer service continuity. Value Points: Description: Positions itself as a flexible partner for overflow management and business continuity.. Value Points: Title: Support for regulated operations. Value Points: Description: Emphasizes customer support solutions designed for industries with compliance and service requirements.. Value Points: Title: Payment-enabled customer interactions. Value Points: Description: Highlights hosting. (public_web; observed 2026-06-09)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-09)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 44

• egs: 43
• growth: 44.8
• reputation: 48
• ai_readiness: 50
• market_footprint: 34
• digital_readiness: 42.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Active Telesource's structured service taxonomy includes Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Client Portfolio: Industry Concentration: utilities. Industry Concentration: energy. Industry Concentration: financial services. Industry Concentration: healthcare. Industry Concentration: telecommunications. Industry Concentration: government. Industry Concentration: transportation. Industry Concentration: manufacturing. Competitive Landscape: Competitors: Name: ROI CX Solutions. Competitors: Evidence: Announced acquisition of Active Telesource, implying overlapping BPO/call center positioning.. Competitors: Relationship: direct. Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Active Telesource appears in BPO provider directories alongside other outsourcing firms.. Competitors: Relationship: adjacent. Positioning: BPO and customer care provider focused on regulated industries and utility-oriented support.. Market Signals: marketed as serving regulated industries. Market Signals: remote workforce across multiple U.S. states. Market Signals: BPO services aligned to utility/customer care use cases. Differentiators: regulated-industry specialization. Differentiators: utility and energy support focus. Differentiators: payment processing and IVR programs. Differentiators: U.S.-based remote workforce. Key Firmographics: Founded Year: 1997. Revenue Display: null. Sectors Display: Utilities. Sectors Display: Energy. Sectors Display: Financial services. Sectors Display: Healthcare. Sectors Display: Telecommunications. Sectors Display: Government. Sectors Display: Transportation. Sectors Display: Manufacturing. Headquarters Display: Milwaukie, Oregon, United States. Employee Count Display: 201-500 (third-party estimate). Ownership Type Display: Private; acquired by ROI Call Center Solutions / ROI CX Solutions in September 2024. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer care. Categories: Services: Inbound customer support. Categories: Services: Customer relationship management support. Categories: Services: Customer retention programs. Categories: Services: Customer service. Categories: Name: Payments and collections. Categories: Services: Phone payment transactions. Categories: Services: Web payment transactions. Categories: Services: Customer-facing payment processing. Categories: Services: Revenue recovery. Categories: Name: Self-service and automation. Categories: Services: Interactive voice response (IVR) programs. Categories: Services: Energy assistance self-help support. Categories: Name: Operations support. Categories: Services: Overflow management. Categories: Services: Business

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Portland. Centers: Model: corporate office. Centers: Country: United States. Centers: City: Milwaukie. Centers: Model: HQ/office. Centers: Country: United States. Centers: City: Vancouver. Centers: Model: office. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Location: AR, AZ, MS, OR, TX, UT, WA (remote positions available in these states). Workforce Signals: Hq Claimed: Portland, Oregon. Workforce Signals: Remote Workforce States: AR. Workforce Signals: Remote Workforce States: AZ. Workforce Signals: Remote Workforce States: MS. Workforce Signals: Remote Workforce States: OR. Workforce Signals: Remote Workforce States: TX. Workforce Signals: Remote Workforce States: UT. Workforce Signals: Remote Workforce States: WA. Executive Summary: Summary: Active TeleSource appears to be a U.S.-based BPO and customer contact center provider serving regulated industries, with public materials emphasizing customer care, payment processing support, IVR/self-service, and overflow management.. Description Long: About Image Since its formation in 1997, Active TeleSource has focused on building a center of excellence in customer care working with leaders in regulated industries. This approach has driven the company to invest in developing the people, the technology, systems and processes that meet the unique requirements of organizations that have high standards of state and federal compliance. Active Telesource headquarters is located in Portland Oregon with a strong U.S. based remote (WFH) workforce in multiple states.. Financial Health: Overall Health: unknown. Financial Events: Date: 2024-09-24. Financial Events: Event Type: acquisition. Financial Events: Description: ROI CX Solutions announced acquisition of Active Telesource, Inc. on LinkedIn.. Leadership & Executives: Executives: Name: Goran Samojlovski. Executives: Title: CEO. Executives: Name: Gary Clark. Executives: Title: Owner. Executives:

Methodology

Active Telesource's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 31 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.activetelesource.com

Email: sales@activetelesource.com

Phone: 503-546-1800

LinkedIn: http://www.linkedin.com/company/active-telesource

Frequently Asked Questions

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