Aidey scorecard

Company Overview

Aidey is a BPO company. They specialize in Sales & Marketing, Finance & Accounting, Recruitment, Back Office.

Aidey is one of the fastest-growing outsourcing companies in the Philippines — and the rare BPO that runs on AI before it sells it. Every back-office function we operate, from marketing to recruitment to delivery, is built with an AI-first approach. The savings, the speed, the compounding quality — they pass straight through to our clients. Aidey started with a stubborn observation: the brands building the next decade move faster than traditional outsourcing can keep up with. Product changes weekly. Models ship daily. Customer expectations climb without warning. From a single pilot pod to multi-language, multi-channel programs across CX, technical success and back-office, we scale the work while you scale the company. The hand-off between machine and human is where trust is won or lost. We staff that hand-off.

Executive summary

Brand Profile: Voice: AI-first. Voice: professional. Voice: solution-oriented. Voice: global. Tagline: Any solution, any industry, anywhere.. Imagery Style: Not publicly verified from accessible sources.. Client Value Proposition: Summary: Aidey’s public value proposition is to provide flexible, cost-effective outsourcing with 24/7 support, customized workflows, and AI-assisted execution for businesses that need scalable customer operations.. Value Points: Title: 24/7 support coverage. Value Points: Description: Public materials promise round-the-clock customer support and multichannel availability.. Value Points: Title: Customized team and workflow design. Value Points: Description: The company says it analyzes volumes, protocols, and complexity to tailor teams and workflows.. Value Points: Title: Lower-friction onboarding for some offerings. Value Points: Description: Selected pages state system design, management, recruitment, training, and QA are included without setup cost.. Value Points: Title: Operational scalability. Value Points: Description: The service pages emphasize support for growing businesses needing flexible, scalable customer operations.. Company Overview: Tagline: An AI-first BPO.. Highlights: Positions itself around AI-assisted workflows with senior human finalization.. Highlights: Public-facing site emphasizes customer support and digital outsourcing.. Highlights: Service pages target e-commerce, SaaS, startups, and hospitality use cases.. Description: Aidey presents itself as an AI-first business process outsourcing provider offering human-reviewed digital outsourcing services. Public materials indicate a focus on customer support and other back-office and operational functions for online-first businesses.. Competitive Differentiators: Differentiators: Title: AI-first positioning. Differentiators: Description: Public branding states that every back-office process is built on AI and finalized by a senior human.. Differentiators: Title: Human-reviewed delivery model. Differentiators: Description: The company emphasizes a human layer on top of AI workflows rather than pure automation.. Differentiators:

Strengths

• Brand Profile: Voice: AI-first. Voice: professional. Voice: solution-oriented. Voice: global. Tagline: Any solution, any industry, anywhere.. Imagery Style: Not publicly verified from accessible sources.. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: SaaS. Industry Concentration: start-ups. Industry Concentration: e-commerce. Industry Concentration: hospitality. Industry Concentration: services. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Aidey’s public value proposition is to provide flexible, cost-effective outsourcing with 24/7 support, customized workflows, and AI-assisted execution for businesses that need scalable customer operations.. Value Points: Title: 24/7 support coverage. Value Points: Description: Public materials promise round-the-clock customer support and multichannel availability.. Value Points: Title: Customized team and workflow design. Value Points: Description: The company says it analyzes volumes, protocols, and complexity to tailor teams and workflows.. Value Points: Title: Lower-friction onboarding for. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Aidey's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Recruitment, Back Office. Client Portfolio: Industry Concentration: SaaS. Industry Concentration: start-ups. Industry Concentration: e-commerce. Industry Concentration: hospitality. Industry Concentration: services. Competitive Landscape: Competitors: Name: Text. Competitors: Evidence: Listed as a partner-directory peer in the BPO/outsourcing ecosystem rather than a directly verified competitor.. Competitors: Relationship: alternative. Competitors: Name: Other generalist BPO providers. Competitors: Evidence: Aidey is described as a BPO serving SaaS, e-commerce, startups, hospitality, and services, overlapping with broad outsourcing providers.. Competitors: Relationship: direct. Positioning: AI-first BPO for customer experience, technical success, back-office operations, and sales.. Market Signals: Third-party directories describe Aidey as operating from the Philippines with Tel Aviv presence. Market Signals: Public materials emphasize customer support, technical support, back-office, and sales outsourcing. Differentiators: AI-first operating model with humans finalizing processes. Differentiators: 24/7 service claims. Differentiators: Multi-industry positioning. Pricing & Engagement: Models: Name: Customized support-as-a-service. Models: Best For: Businesses needing a tailored customer support operation. Models: Description: Aidey describes an analysis-led approach where support teams and workflows are tailored to the client’s volumes and protocols.. Models: Name: No setup cost package. Models: Best For: Companies seeking lower upfront implementation friction. Models: Description: Selected startup, e-commerce, and SaaS pages state no setup cost and include onboarding-related functions such as system design, recruitment, training, and QA.. Summary: Public pages indicate a customized outsourcing model, and several service pages mention no setup cost, but the company does not publicly disclose pricing rates or contract terms.. Recent News: Articles: Date: 2021-02-25. Articles: Title: Aidey Receives Clutch Award for Top BPO Company. Articles: Source: Aidey. Articles: Summary: Aidey publicly announced a Clutch award recognition for its BPO services.. Reputation & Reviews: Summary: Public review and directory sources exist, but the accessible snippets do not provide a stable

Geography

Delivery Center Details: Centers: City: Manila. Centers: Model: remote/hybrid not publicly verified. Centers: Country: Philippines. Centers: City: Tel Aviv. Centers: Model: headquarters/management presence. Centers: Country: Israel. Key Firmographics: Sectors Display: BPO. Sectors Display: outsourcing and offshoring consulting. Sectors Display: customer support. Sectors Display: e-commerce. Sectors Display: SaaS. Sectors Display: startups. Sectors Display: hospitality. Headquarters Display: Public listings reference Manila, Philippines, and Tel Aviv, Israel; the public site does not clearly confirm a single headquarters location.. Ownership Type Display: Privately held. Services & Offerings: Categories: Name: Customer support. Categories: Services: 24/7/365 customer support. Categories: Services: answering service. Categories: Services: call center support. Categories: Services: tier 1 support. Categories: Services: customer care. Categories: Name: Sales and growth support. Categories: Services: outbound services. Categories: Services: cold calling. Categories: Services: lead generation. Categories: Name: Back-office and operations. Categories: Services: marketing operations. Categories: Services: recruitment operations. Categories: Services: general operations support. Categories: Name: E-commerce support. Categories: Services: payment support. Categories: Services: refund and reimbursement handling. Categories: Services: store support. Categories: Name: SaaS support. Categories: Services: support-as-a-service. Categories: Services: help-desk integration. Categories: Services: customer support workflows. Categories: Name: Hospitality support. Categories: Services: virtual reception. Categories: Services: guest communication. Categories: Services: listing management for Airbnb, Booking.com, and HomeAway. Description Long: Aidey is one of the fastest-growing outsourcing companies in the Philippines — and the rare BPO that runs on AI before it sells it. Every back-office function we operate, from marketing to recruitment to delivery, is built with an AI-first approach. The savings, the speed, the compounding quality — they pass straight through to our clients. Aidey

Methodology

Aidey's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 39 distinct source URLs and retained 43 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Recruitment
• Back Office

Contact

Website: https://www.aidey.net

Phone: 1001510307

Frequently Asked Questions

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