Alpha Telemarketing INC scorecard

Company Overview

Alpha Telemarketing INC is a BPO company, founded in 2005, with approximately 1-49 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Its service solutions work through several channels, including voice, email, text, and chat. Interested parties can reach out through the organization’s contact page. With over ten years of experience in customer care outsourcing solutions, Alpha Telemarketing has expanded into many different industries. It currently reports having more than 20 workers and an annual revenue of $4 million. The award-winning BPO organization delivers enhanced customer experience solutions with a focus on delivering ROI. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: dependable. Voice: customer-care oriented. Imagery Style: not verifiable from the available public sources. Client Value Proposition: Summary: Alpha Telemarketing Inc. presents itself as a dependable customer communication partner that helps organizations scale support, maintain service quality, and handle inbound and outbound interactions across multiple channels.. Value Points: Title: Dependable customer service. Value Points: Description: Public descriptions emphasize professional, dependable customer service support.. Value Points: Title: Scalable outsourcing. Value Points: Description: The firm markets itself as a scalable outsourcing option for organizations needing customer communication coverage.. Value Points: Title: Multi-channel support. Value Points: Description: Inbound, outbound, and live chat services broaden the company’s support model.. Value Points: Title: Cross-sector support. Value Points: Description: Public materials reference support for nonprofits, online retailers, B2C, and B2B clients.. Company Overview: Tagline: Telemarketing Company | Outsourced Telemarketing Company. Highlights: Headquartered in Wilmington, Delaware. Highlights: Operating since 2005. Highlights: Offers inbound, outbound, and live chat services. Highlights: Positions itself around customer care and scalable outsourcing. Description: Alpha Telemarketing Inc. is a customer care and business process outsourcing provider headquartered in Wilmington, Delaware, offering inbound, outbound, and live chat support.. Competitive Differentiators: Differentiators: Title: 24/7 inbound coverage. Differentiators: Description: The company states it provides 365/24/7 inbound call coverage.. Differentiators: Title: Real-time script changes. Differentiators: Description: The website highlights the ability to make real-time script changes.. Differentiators: Title: Reporting and analytics. Differentiators: Description: The website emphasizes reporting and analytics as part of the service offering.. Differentiators: Title: Customer care orientation. Differentiators: Description: Public profiles consistently position the company around dependable customer service and

Strengths

• Brand Profile: Voice: professional. Voice: dependable. Voice: customer-care oriented. Imagery Style: not verifiable from the available public sources. (public_web; observed 2025-11-03)
• Client Portfolio: Clients: Segment: B2C/B2B clients. Clients: Industry: non-profit. Clients: Client Name: non-profits. Clients: Segment: B2C/B2B clients. Clients: Industry: ecommerce. Clients: Client Name: online retailers. Clients: Segment: B2C. Clients: Industry: consumer. Clients: Client Name: B2C clients. Clients: Segment: B2B. Clients: Industry: business services. Clients: Client Name: B2B clients. Industry Concentration: non-profits. Industry Concentration: online retailers. Industry Concentration: B2C. Industry Concentration: B2B. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Alpha Telemarketing Inc. presents itself as a dependable customer communication partner that helps organizations scale support, maintain service quality, and handle inbound and outbound interactions across multiple channels.. Value Points: Title: Dependable customer service. Value Points: Description: Public descriptions emphasize professional, dependable customer service support.. Value Points: Title: Scalable outsourcing. Value Points: Description: The firm markets itself as a scalable outsourcing option for organizations needing customer communication coverage.. Value Points: Title: Multi-channel support. Value. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-11)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 44

• egs: 40.5
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 46

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Alpha Telemarketing INC's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support, Back Office. Client Portfolio: Clients: Segment: B2C/B2B clients. Clients: Industry: non-profit. Clients: Client Name: non-profits. Clients: Segment: B2C/B2B clients. Clients: Industry: ecommerce. Clients: Client Name: online retailers. Clients: Segment: B2C. Clients: Industry: consumer. Clients: Client Name: B2C clients. Clients: Segment: B2B. Clients: Industry: business services. Clients: Client Name: B2B clients. Industry Concentration: non-profits. Industry Concentration: online retailers. Industry Concentration: B2C. Industry Concentration: B2B. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO and call center providers. Competitors: Evidence: Marketplace comparison listings place Alpha Telemarketing among similar outsourced call center/BPO providers.. Competitors: Relationship: adjacent. Competitors: Name: Clutch-listed call center and customer service firms. Competitors: Evidence: Clutch categorizes the company within call center and customer service offerings and shows similar providers.. Competitors: Relationship: adjacent. Positioning: Customer-experience call center and BPO services provider focused on inbound, outbound, chat, and text support for nonprofits, online retailers, B2C, and B2B clients.. Market Signals: Founded in 2005 is repeatedly stated on third-party profiles.. Market Signals: Public profiles describe the company as headquartered in Wilmington, Delaware.. Differentiators: 24/7 inbound call coverage is publicly stated.. Differentiators: Real-time script changes and reporting/analytics are publicly stated.. Differentiators: Voice, email, text, and chat support are publicly stated.. Pricing & Engagement: Summary: No public pricing sheet or engagement model details were found in the sourced public materials. Public sources do indicate contact-center outsourcing services, but not contract structure or rates.. Reputation & Reviews: Summary: Public review coverage is sparse. Indeed shows a small sample of employee reviews with an overall rating of 3.7 based on 3 reviews, but this does not establish client satisfaction or service quality.. Credentials: Detail: Based on 3 employee reviews on the public Indeed company page.. Credentials: Rating: 3.7/5. Credentials: Platform: Indeed.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Wilmington. Centers: Model: HQ. Centers: Country: United States. Centers: City: Erie. Centers: Model: review-mentioned location. Centers: Country: United States. Hiring & Workforce Signals: Workforce Signals: Location Signals: Wilmington, DE. Workforce Signals: Employee Count Range: 10-49. Key Firmographics: Founded Year: 2005. Sectors Display: Telecommunications. Sectors Display: Customer care. Sectors Display: Business process outsourcing. Headquarters Display: Wilmington, Delaware, United States. Employee Count Display: 51-200 employees. Ownership Type Display: S corporation. Executive Summary: Summary: Alpha Telemarketing Inc. appears to be a small-to-mid-sized U.S. BPO and contact-center provider focused on customer communication support for nonprofit, ecommerce, B2B, and B2C clients, with a Wilmington, Delaware headquarters and a service mix centered on inbound, outbound, and live chat operations.. Financial Health: Risk Factors: No public financial statements, funding announcements, or transaction events were identified in the available sources.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Public profile identifies her as President & CEO of AlphaTel, Inc. and states she formed AlphaTel in 2005 as an S corporation.. Executives: Name: E. Darlene Rogers. Executives: Title: President & CEO. Employee & Client Sentiment: Red Flags: Very small review sample limits confidence.. Red Flags: Low ratings for pay and benefits and job security/advancement were reported on Indeed.. Green Flags: Positive comments about teamwork and training appear in one review.. Green Flags: A review describes the workplace as fast paced and fun.. Sentiment Trend: unknown. Sentiment Themes: Theme: small-sample employee reviews show mixed experiences. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: 3 reviews. Sentiment Themes: Key Phrases: best customer service team I've ever

Methodology

Alpha Telemarketing INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.alphatelinc.com

Email: info@alphatelinc.com

Phone: 877-456-2291

LinkedIn: https://www.linkedin.com/company/alphatel/

Frequently Asked Questions

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