Altycom BPO scorecard

Company Overview

Altycom BPO is a BPO company, founded in 2018, with approximately 250-499 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: commercial. Voice: service-oriented. Voice: results-focused. Imagery Style: Public site copy emphasizes commercial operations and contact-center services rather than a distinctive visual narrative.. Client Value Proposition: Summary: Altycom positions itself as a partner that takes ownership of client commercial processes, offering multi-channel execution, operational continuity, and an emphasis on information security.. Value Points: Title: Commercial process ownership. Value Points: Description: The company says it assumes clients' sales processes from start to finish.. Value Points: Title: Channel flexibility. Value Points: Description: It offers contact center, in-person, and online commercial channels.. Value Points: Title: Operational continuity. Value Points: Description: The company emphasizes 24/7 support.. Value Points: Title: Data handling discipline. Value Points: Description: It highlights security, confidentiality, and integrity of information.. Company Overview: Highlights: National presence in Colombia. Highlights: Operates contact center, in-person, and online commercial channels. Highlights: Emphasizes information security, confidentiality, data integrity, and 24/7 support. Description: Altycom Colombia is a BPO/contact-center provider in Colombia with national presence across contact center, in-person, and online commercial channels.. Competitive Differentiators: Differentiators: Title: National operating footprint. Differentiators: Description: The company states it has national presence in Colombia, supporting commercial operations across multiple channels.. Differentiators: Title: Multi-channel commercial execution. Differentiators: Description: Altycom highlights contact center, in-person, and online channels, suggesting flexible go-to-market coverage.. Differentiators: Title: End-to-end sales ownership. Differentiators: Description: The company says it assumes clients' commercial processes as its own and manages sales from start to finish.. Differentiators: Title: Operational scale claims. Differentiators: Description: Altycom states it works with more than 100 points of sale and references more than 1,000 satisfied customers

Strengths

• Brand Profile: Voice: commercial. Voice: service-oriented. Voice: results-focused. Imagery Style: Public site copy emphasizes commercial operations and contact-center services rather than a distinctive visual narrative.. (public_web; observed 2025-12-11)
• Client Portfolio: Total Clients Claimed: 1000. (public_web; observed 2026-01-18)
• Client Value Proposition: Summary: Altycom positions itself as a partner that takes ownership of client commercial processes, offering multi-channel execution, operational continuity, and an emphasis on information security.. Value Points: Title: Commercial process ownership. Value Points: Description: The company says it assumes clients' sales processes from start to finish.. Value Points: Title: Channel flexibility. Value Points: Description: It offers contact center, in-person, and online commercial channels.. Value Points: Title: Operational continuity. Value Points: Description: The company emphasizes 24/7. (public_web; observed 2025-12-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-12-11)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-04-10)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 35.8
• growth: 50
• reputation: 58.6
• ai_readiness: 50
• market_footprint: 31.2
• digital_readiness: 42.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Altycom BPO's structured service taxonomy includes Back Office. Client Portfolio: Total Clients Claimed: 1000. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Relationship: alternative. Competitors: Name: Foundever. Competitors: Relationship: alternative. Competitors: Name: Concentrix. Competitors: Relationship: alternative. Positioning: Colombian BPO/contact-center provider focused on commercial process management across contact-center, in-person, and online channels.. Market Signals: Public site states national presence in Colombia. Market Signals: Public site states more than 1,000 satisfied clients. Differentiators: National presence in Colombia. Differentiators: Multi-channel operating model including contact center, in-person, and online. Differentiators: Public emphasis on managing commercial processes end-to-end. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Commercial outsourcing. Categories: Services: End-to-end sales process management. Categories: Services: Commercial operations on behalf of clients. Categories: Services: Retail sales support. Categories: Name: Customer contact operations. Categories: Services: Contact center operations. Categories: Services: Online commercial channel support. Categories: Services: In-person commercial channel support. Categories: Name: Operational support. Categories: Services: 24/7 support. Categories: Services: Information security and confidentiality handling. Executive Summary: Summary: Altycom BPO appears to be a Colombia-based business process outsourcing and commercial operations provider that manages end-to-end sales processes for clients, with operational hubs in Bogotá and Barranquilla and a reported national footprint.. Service: Back Office. Delivery Center Details: Centers: City: Bogotá D.C.. Centers: Model: Contact Center, Presencial y Online. Centers: Country: Colombia. Centers: City: Barranquilla. Centers: Model: Contact Center, Presencial y Online. Centers: Country: Colombia. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: Agente Contact center. Open Positions: Location: Sincelejo, Sucre. Open Positions: Seniority: unknown. Open Positions: Department: Contact center. Key Firmographics: Sectors Display: Contact center. Sectors Display: Commercial sales outsourcing. Sectors Display: Retail operations support. Headquarters Display: Bogotá D.C., Colombia. Leadership & Executives: Executives: Name:

Geography

Countries listed in the structured record include -. Asset Logo: Visibility: public. Coverage Hours: 24/7.

Methodology

Altycom BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.altycom.com

Email: info@altycom.com

Phone: (571) 210 86 36

Frequently Asked Questions

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