Anexa Telecomunicaciones scorecard

Company Overview

Anexa Telecomunicaciones is a BPO company, founded in 1999, with approximately 100-249 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

This rate means that all customer issues that come in through the call center will have a high-resolution rate on the first call and will not require follow-up conversations. With 5,000 employees and a 5% staff headcount increase in the past six months, Anexa BPO has been on an upward trend for many years. With their attention to detail and rapid growth, the organization will likely continue to expand in the future. Per their organization website, Anexa BPO focuses on having a first contact resolution of 72% or higher for their clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Spanish-language. Voice: professional. Voice: service-oriented. Voice: trust-oriented. Client Value Proposition: Summary: Anexa BPO presents itself as a partner that improves customer relations and business operations through experienced staff, tailored service schemes, and contact-center/BPO execution.. Value Points: Title: Operational optimization. Value Points: Description: The company says its services help optimize customer relationships and business processes.. Value Points: Title: Experienced service delivery. Value Points: Description: It emphasizes more than 25 years of experience and trained personnel.. Value Points: Title: Custom-fit solutions. Value Points: Description: It states solutions are adapted to each client’s specific needs and sector context.. Company Overview: Tagline: Empresa mexicana con más de 25 años de experiencia en soluciones de Contact Center.. Highlights: Founded in 1997 in Hermosillo, Sonora, according to the company website.. Highlights: Positions itself as a provider of customized contact center and BPO solutions.. Highlights: Public presence includes multiple Mexico locations listed on LinkedIn.. Description: Anexa BPO describes itself as a Mexican company focused on contact center and BPO solutions, with experience in customer relations, operations support, and business-process services for multiple industries.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public materials claim more than 25 years of experience in contact center and BPO services.. Differentiators: Title: Customized service design. Differentiators: Description: The company states it builds tailored solutions rather than generic call center packages.. Differentiators: Title: Multi-location footprint. Differentiators: Description: LinkedIn lists several Mexico locations, indicating a distributed operating presence.. Differentiators: Title: Broad service mix. Differentiators: Description: Publicly listed services span contact center, telemarketing, back-office, lead generation, IT support, and collections..

Strengths

• Brand Profile: Voice: Spanish-language. Voice: professional. Voice: service-oriented. Voice: trust-oriented. (public_web; observed 2026-06-21)
• Client Value Proposition: Summary: Anexa BPO presents itself as a partner that improves customer relations and business operations through experienced staff, tailored service schemes, and contact-center/BPO execution.. Value Points: Title: Operational optimization. Value Points: Description: The company says its services help optimize customer relationships and business processes.. Value Points: Title: Experienced service delivery. Value Points: Description: It emphasizes more than 25 years of experience and trained personnel.. Value Points: Title: Custom-fit solutions. Value Points: Description: It states solutions. (public_web; observed 2026-06-21)
• Company Overview: Tagline: Empresa mexicana con más de 25 años de experiencia en soluciones de Contact Center.. Highlights: Founded in 1997 in Hermosillo, Sonora, according to the company website.. Highlights: Positions itself as a provider of customized contact center and BPO solutions.. Highlights: Public presence includes multiple Mexico locations listed on LinkedIn.. Description: Anexa BPO describes itself as a Mexican company focused on contact center and BPO solutions, with experience in customer relations, operations support, and business-process. (public_web; observed 2026-06-21)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-30)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-18)

Firmographics

GB100 score

Overall score: 49

• egs: 42.1
• growth: 48.7
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 38.9
• digital_readiness: 59.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Anexa Telecomunicaciones's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator profile category peers. Competitors: Evidence: Public profile describes Anexa as a telecommunications BPO serving customer relations in Mexico.. Competitors: Relationship: direct. Competitors: Name: The Manifest listed BPO/back office providers. Competitors: Evidence: Public profile places Anexa in non-voice BPO/back office services with CRM consulting and IT strategy consulting.. Competitors: Relationship: direct. Competitors: Name: Other contact center and CX BPO providers in Mexico. Competitors: Evidence: Website and LinkedIn emphasize contact center, customer experience, omnichannel, and customer service services.. Competitors: Relationship: adjacent. Positioning: Mexican contact center and BPO provider emphasizing customer relations, administrative process outsourcing, and multilingual/multichannel customer experience.. Market Signals: Public website indicates ongoing content around IA and IVR topics.. Market Signals: LinkedIn lists contact center, customer experience, omnicanalidad, telemarketing, recruitment, and AI among specialties.. Differentiators: More than 25 years of experience claimed on the official site.. Differentiators: Multiple Mexican delivery locations are publicly listed.. Differentiators: Public content. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center. Categories: Services: Inbound customer service. Categories: Services: Outbound customer service. Categories: Services: Customer support. Categories: Services: Call center operations. Categories: Name: Sales and marketing support. Categories: Services: Telemarketing campaigns. Categories: Services: Lead generation. Categories: Services: Inbound marketing. Categories: Services: Outbound marketing. Categories: Services: Closing sales. Categories: Name: Back office and operations. Categories: Services: Back-office administration. Categories: Services: Data management. Categories: Services: Schedule services. Categories: Services: Customer follow-up. Categories: Name: Support and resolution. Categories: Services: Conflict resolution. Categories: Services: Complaint handling. Categories: Services: IT support. Categories: Services: Technical support outsourcing. Categories: Name: Industry-focused solutions. Categories: Services: Customized solutions for telecommunications and other sectors. Executive Summary: Summary: Anexa BPO is a Mexico-based contact

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mexico City. Centers: Country: Mexico. Centers: City: Zapopan. Centers: Country: Mexico. Centers: City: Hermosillo. Centers: Country: Mexico. Centers: City: La Paz. Centers: Country: Mexico. Centers: City: Mexico City. Centers: Country: Mexico. Key Firmographics: Founded Year: 1997. Sectors Display: Contact center. Sectors Display: BPO. Sectors Display: Customer experience. Sectors Display: Telecommunications. Headquarters Display: Mexico City, Mexico (HQ listed on LinkedIn); Hermosillo, Sonora is cited as the founding city on the company website.. Employee Count Display: 1001-5000 employees. Ownership Type Display: Privately held / not publicly verified. Pricing & Engagement: Models: Name: Quote-based engagement. Models: Best For: Organizations seeking customized BPO or contact center scope definition. Models: Description: Prospects are invited to contact the company for a quote.. Summary: No public pricing sheet or contract model was verified. The website invites prospects to request a free quote, indicating quote-based engagement rather than posted rates.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No third-party review scores or verified customer testimonials were found in the gathered public sources.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: IA. Ai Capabilities: Public website content includes an IA category and AI as a listed specialty, indicating AI-related content or services.. Asset Logo: Visibility: public. Monthly Search Volume: 5564. Domain Authority: 46.

Methodology

Anexa Telecomunicaciones's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.anexabpo.com

Email: contact@anexabpo.com

Phone: 1.855.906.5102

LinkedIn: https://www.linkedin.com/company/anexabpo/

Frequently Asked Questions

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