Answering Specialists scorecard

Company Overview

Answering Specialists is a BPO company. They specialize in Sales & Marketing.

Answering Specialists Inc. has been helping US businesses deliver exceptional customer communications since the 1980s. Here's how we got here. Answering Specialists team of professional operators Answering Specialists Inc. was founded in the 1980s in Seattle, Washington, as an office suite management company. Over the years, we evolved our services to focus on what we do best: providing exceptional telephone answering services to businesses across the nation.

Executive summary

Brand Profile: Voice: professional. Voice: USA-based. Voice: live-human. Voice: service-oriented. Tagline: Live answering with a real human. Imagery Style: Service-forward, human-centered brand presentation emphasizing live operators and telephone answering.. Client Value Proposition: Summary: The company positions itself as a cost-conscious live-answering partner that helps businesses present a real human presence around the clock.. Value Points: Title: 24/7 accessibility. Value Points: Description: Round-the-clock answering support helps clients capture calls outside normal business hours.. Value Points: Title: Human call experience. Value Points: Description: Public materials stress live, professionally trained operators for caller interactions.. Value Points: Title: Custom quote model. Value Points: Description: The services page invites businesses to discuss needs and receive a customized quote.. Company Overview: Tagline: Live answering with a real human receptionist. Highlights: 24/7 live answering. Highlights: U.S.-based operators. Highlights: Serving businesses nationwide since the 1980s. Highlights: Headquartered in Bonners Ferry, Idaho. Description: Answering Specialists is a U.S.-based answering service and BPO provider offering 24/7 live answering and related call-handling support. Public sources describe it as serving businesses nationwide from Northern Idaho and emphasizing professionally trained U.S.-based operators.. Competitive Differentiators: Differentiators: Title: Human-first live coverage. Differentiators: Description: Public messaging emphasizes live human receptionists rather than automated answering.. Differentiators: Title: U.S.-based operator model. Differentiators: Description: The company states callers speak with professionally trained U.S.-based operators.. Differentiators: Title: Long operating history. Differentiators: Description: The business states it has served businesses nationwide since the 1980s.. Differentiators: Title: Low-entry pricing signal. Differentiators: Description: The website prominently advertises pricing starting at $35/month.. Hiring & Workforce Signals: Workforce Signals: Remote Workforce: Value: true. Workforce Signals:

Strengths

• Brand Profile: Voice: professional. Voice: USA-based. Voice: live-human. Voice: service-oriented. Tagline: Live answering with a real human. Imagery Style: Service-forward, human-centered brand presentation emphasizing live operators and telephone answering.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The company positions itself as a cost-conscious live-answering partner that helps businesses present a real human presence around the clock.. Value Points: Title: 24/7 accessibility. Value Points: Description: Round-the-clock answering support helps clients capture calls outside normal business hours.. Value Points: Title: Human call experience. Value Points: Description: Public materials stress live, professionally trained operators for caller interactions.. Value Points: Title: Custom quote model. Value Points: Description: The services page invites businesses to discuss. (public_web; observed 2026-08-21)
• Company Overview: Tagline: Live answering with a real human receptionist. Highlights: 24/7 live answering. Highlights: U.S.-based operators. Highlights: Serving businesses nationwide since the 1980s. Highlights: Headquartered in Bonners Ferry, Idaho. Description: Answering Specialists is a U.S.-based answering service and BPO provider offering 24/7 live answering and related call-handling support. Public sources describe it as serving businesses nationwide from Northern Idaho and emphasizing professionally trained U.S.-based operators.. (public_web; observed 2026-08-21)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-29)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Answering Specialists's structured service taxonomy includes Sales & Marketing. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed answering service providers. Competitors: Evidence: Directory profile describes Answering Specialists as a BPO/call services provider and references the broader outsourcing market.. Competitors: Relationship: adjacent. Competitors: Name: Other live answering service firms. Competitors: Evidence: Public site emphasizes 24/7 live answering by professionally trained US-based operators, which is core answering-service positioning.. Competitors: Relationship: direct. Positioning: Low-cost, live-human telephone answering and voicemail services for businesses needing 24/7 coverage.. Market Signals: Public site markets pricing starting at low monthly entry points.. Market Signals: Company emphasizes voicemail, faxing, scheduling, and order-taking add-ons.. Differentiators: 24/7 live answering by US-based operators.. Differentiators: Long operating history dating to the 1980s.. Differentiators: Distributed remote operator model across 13 states.. Differentiators: Published pricing tiers and overage rates.. Pricing & Engagement: Models: Name: Starting monthly plan. Models: Best For: Small businesses seeking a low-cost entry point. Models: Description: Homepage advertises starting at $35/month.. Models: Name: Custom quote engagement. Models: Best For: Businesses with specific call-handling requirements. Models: Description: The services page asks prospects to contact the company to discuss needs and obtain a customized quote.. Summary: Public pricing information is limited, but the homepage advertises starting at $35/month and the services page indicates customized quotes are available.. Employee & Client Sentiment: Red Flags: Public employee review data is limited.. Red Flags: Overall review rating is modest at 3.1 on Indeed.. Green Flags: Remote workforce across multiple states suggests flexibility.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work-life balance. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: 3.1 overall rating. Sentiment Themes: Key Phrases: 27 reviews. Sentiment Themes: Key Phrases: 8 reviews matching work-life balance. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Live answering. Categories: Services:

Geography

Delivery Center Details: Centers: City: Bonners Ferry. Centers: Model: HQ / operations base. Centers: Country: United States. Centers: City: Remote across 13 states. Centers: Model: distributed remote workforce. Centers: Country: United States. Key Firmographics: Headquarters Display: Bonners Ferry, Idaho, United States. Ownership Type Display: Family-run / privately held. Executive Summary: Summary: A small, family-run answering service headquartered in Bonners Ferry, Idaho, focused on 24/7 live reception and call-handling support for businesses across the U.S. Public listings also characterize the firm as a customizable contact center/BPO provider.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review information is limited and mixed. Indeed lists an overall rating around 3.1 out of 5 based on 27 reviews, with category scores generally in the mid-to-low 2s to low 3s.. Credentials: Detail: 27 reviews; category scores shown for work-life balance, pay and benefits, job security and advancement, management, and culture.. Credentials: Rating: 3.1/5. Credentials: Platform: Indeed. Credentials: Detail: Public listing exists, but no reliably extractable overall score was verified from the available snippet.. Credentials: Platform: Angi. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: VOIP technology. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Sales & Marketing. Description Long: Answering Specialists Inc. has been helping US businesses deliver exceptional customer communications since the 1980s. Here's how we got here. Answering Specialists team of professional operators Answering Specialists Inc. was founded in the 1980s in Seattle, Washington, as an office suite management company. Over the years, we evolved our services to focus on what we do best: providing exceptional

Methodology

Answering Specialists's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing

Contact

Website: https://answeringspecialists.com/

Email: sales@ansspc.com

Phone: 0000000

Frequently Asked Questions

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