Liveperson scorecard

Company Overview

Liveperson is a BPO company, founded in 1995, with approximately 1,001-5,000 employees. They specialize in Sales & Marketing, Technical Support. They serve the E-commerce & Retail industries.

Since its inception, LivePerson has expanded its offices across the United States, the United Kingdom, Paris, Singapore, Japan, Israel, Italy, Germany, and the Netherlands. Its current organization size is 1,000 to 5,000 employees, and its last reported revenue is $291 million. Their solutions help businesses of any size generate higher marketing leads and sales and increase customer satisfaction exponentially. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Colors: orange. Colors: black. Colors: white. Logo Variants: orange logo. Logo Variants: white logo. Client Value Proposition: Summary: LivePerson’s value proposition centers on improving customer interactions through conversational AI, enterprise messaging, analytics, and integrated agent workflows.. Value Points: Title: Customer experience automation. Value Points: Description: Designed to help brands handle customer conversations with AI-assisted messaging and agents.. Value Points: Title: Operational visibility. Value Points: Description: Emphasizes analytics, AI evaluation, and training tools to improve outcomes.. Value Points: Title: Unified workflows. Value Points: Description: Positions integrations as a way to connect CRM and contact-center systems in one workspace.. Company Overview: Tagline: The best generative and conversational AI platform.. Highlights: Named a Leader in Aragon Research Globe for Agent Platforms 2026.. Highlights: Promotes its Conversational Cloud and Syntrix platforms for enterprise customer engagement.. Highlights: States it powers nearly a billion messages every month.. Description: LivePerson is an enterprise conversational AI company that provides tools for customer messaging, agent workflows, analytics, and AI evaluation across digital customer interactions.. Competitive Differentiators: Differentiators: Title: Enterprise conversational AI positioning. Differentiators: Description: Public materials position LivePerson as an enterprise leader in predictable conversational AI.. Differentiators: Title: Large message volume and analytics. Differentiators: Description: The company states it powers nearly a billion messages monthly and provides rich data analytics, agent training, and AI evaluation tools.. Differentiators: Title: Workflow integration. Differentiators: Description: LivePerson Sync is described as connecting CRM and contact-center systems into a unified agent workspace.. Differentiators: Title: Recognition by industry analysts and reviewers. Differentiators: Description: Public sources note leader placement in Aragon Research and multiple

Strengths

• Brand Profile: Colors: orange. Colors: black. Colors: white. Logo Variants: orange logo. Logo Variants: white logo. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: LivePerson’s value proposition centers on improving customer interactions through conversational AI, enterprise messaging, analytics, and integrated agent workflows.. Value Points: Title: Customer experience automation. Value Points: Description: Designed to help brands handle customer conversations with AI-assisted messaging and agents.. Value Points: Title: Operational visibility. Value Points: Description: Emphasizes analytics, AI evaluation, and training tools to improve outcomes.. Value Points: Title: Unified workflows. Value Points: Description: Positions integrations as a way to connect CRM and. (public_web; observed 2026-08-21)
• Company Overview: Tagline: The best generative and conversational AI platform.. Highlights: Named a Leader in Aragon Research Globe for Agent Platforms 2026.. Highlights: Promotes its Conversational Cloud and Syntrix platforms for enterprise customer engagement.. Highlights: States it powers nearly a billion messages every month.. Description: LivePerson is an enterprise conversational AI company that provides tools for customer messaging, agent workflows, analytics, and AI evaluation across digital customer interactions.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-21)

Firmographics

GB100 score

Overall score: 53

• egs: 45.2
• growth: 56.5
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 51.4
• digital_readiness: 64.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Liveperson's structured service taxonomy includes Sales & Marketing, Technical Support. Competitive Landscape: Competitors: Name: Comm100. Competitors: Evidence: Described as a direct competitor and alternative for enterprise capabilities with less complexity.. Competitors: Relationship: direct. Competitors: Name: Zendesk. Competitors: Evidence: Listed among common LivePerson alternatives for customer support and service workflows.. Competitors: Relationship: direct. Competitors: Name: Intercom. Competitors: Evidence: Listed as an alternative for conversational support and omnichannel inbox use cases.. Competitors: Relationship: direct. Competitors: Name: Genesys Cloud CX. Competitors: Evidence: Referenced as suitable for teams already invested in an omnichannel stack.. Competitors: Relationship: adjacent. Competitors: Name: Five9. Competitors: Evidence: Referenced alongside Genesys for existing contact-center stack compatibility.. Competitors: Relationship: adjacent. Competitors: Name: Cognigy. Competitors: Evidence: Listed as a LivePerson alternative in enterprise conversational AI and contact-center automation.. Competitors: Relationship: direct. Competitors: Name: Ada CX. Competitors: Evidence: Named as a credible enterprise customer-service AI alternative.. Competitors: Relationship: direct. Positioning: LivePerson is positioned as an enterprise conversational AI and online real-time engagement provider for customer. Financial Health: Risk Factors: Publicly available results indicate material revenue contraction versus 2024, based on 2025 versus 2024 revenue figures.. Risk Factors: No single customer accounted for 10% or more of total revenue in 2025, 2024, or 2023.. Overall Health: watch. Financial Events: Date: 2026-08-14. Financial Events: Event Type: quarterly_results. Financial Events: Description: LivePerson reported fourth quarter 2025 financial results; 2025 revenue included $207.603 million in hosted services and $36.139 million in professional services.. Employee & Client Sentiment: Red Flags: Overall Glassdoor rating is low at 2.7 out of 5.. Red Flags: Employees frequently cite management, career development, and senior leadership as concerns.. Green Flags: Some reviewers rate compensation and benefits more positively than management.. Green Flags: Work-life balance is rated better than leadership-related dimensions in public reviews..

Geography

Countries listed in the structured record include -. Key Firmographics: Revenue Display: 2026 revenue guidance cited in public reporting: $195M-$207M. Sectors Display: Conversational AI. Sectors Display: Customer engagement. Sectors Display: Contact center software. Sectors Display: Enterprise software. Headquarters Display: New York, New York, United States. Ownership Type Display: Public company. Recent News: Articles: Date: 2026-04-21. Articles: Title: SoundHound AI to acquire LivePerson. Articles: Source: LivePerson investor relations. Articles: Summary: LivePerson announced a merger agreement under which SoundHound AI would acquire the company.. Articles: Date: 2026-03-12. Articles: Title: LivePerson announces fourth quarter 2025 financial results. Articles: Source: LivePerson investor relations. Articles: Summary: LivePerson released its fourth quarter 2025 financial results and related corporate updates.. Articles: Date: 2026-03-12. Articles: Title: LivePerson and Coral Active launch LivePerson Sync. Articles: Source: StockTitan. Articles: Summary: LivePerson announced a partnership and product launch focused on CRM and contact-center workflow integration.. Services & Offerings: Categories: Name: Conversational AI platforms. Categories: Services: Conversational Cloud. Categories: Services: Syntrix. Categories: Services: Generative conversational AI. Categories: Name: Customer messaging and engagement. Categories: Services: Enterprise messaging. Categories: Services: Omnichannel customer communications. Categories: Services: Customer service and sales messaging. Categories: Name: Agent enablement and workflows. Categories: Services: Agent training. Categories: Services: AI evaluation tools. Categories: Services: Agent workspace support. Categories: Name: Integration and orchestration. Categories: Services: CRM integration. Categories: Services: Contact-center workflow integration. Categories: Services: Event-driven orchestration. Executive Summary: Summary: LivePerson is a publicly traded enterprise conversational AI provider focused on omnichannel messaging, agent support, analytics, and AI-assisted customer interactions. Public sources indicate it also markets workflow integration and orchestration capabilities for contact centers and enterprise systems.. Leadership & Executives: Executives:

Methodology

Liveperson's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.liveperson.com

Email: pr@liveperson.com

Phone: 212 609 4200

LinkedIn: https://www.linkedin.com/company/liveperson/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes