Mpc Call Centers scorecard

Company Overview

Mpc Call Centers is a BPO company, founded in 1977, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support. They serve the E-commerce & Retail industries.

Request a Quote Endicott Call Centers is a live answering service headquartered in the United States. You’ll find highly trained, friendly operators who are utilizing state-of-the-art technology to make your business run more smoothly. Using our service will cut the cost of running your business. Endicott always customizes our procedures based on your business’s guidelines and specific needs. We save you time and money, so you can invest in other areas of your organization.

Executive summary

Brand Profile: Voice: service-oriented. Voice: reassuring. Voice: availability-focused. Tagline: Inbound Call Center Answering Services. Imagery Style: service and availability focused, with prominent 24x7 messaging. Client Value Proposition: Summary: Public-facing copy positions MPC Call Centers as a full-service outsourcing partner that can handle high-volume calls and multiple business processes while maintaining personalized service.. Value Points: Title: Scalable support. Value Points: Description: Described as able to handle large volumes of telephone calls and outsourced processes in house.. Value Points: Title: Personalized service. Value Points: Description: Public copy emphasizes customer service and a more personal service experience.. Value Points: Title: Flexible outsourcing. Value Points: Description: Services are presented as customizable for different client needs and industries.. Company Overview: Highlights: Public directories describe call center outsourcing and customer service support.. Highlights: Public sources list a New York, NY location.. Highlights: Public sources indicate the company serves businesses across industries.. Description: MPC Call Centers appears to be a New York-based call center outsourcing provider offering customer service and business process support, with public directory listings describing it as a complete outsourcing center and call center services provider.. Competitive Differentiators: Differentiators: Title: Customizable service delivery. Differentiators: Description: Public profile language says the company offers solutions as customizable services to fit client frameworks.. Differentiators: Title: Broad service mix. Differentiators: Description: Public sources describe a wide set of inbound, outbound, and support functions under one provider.. Differentiators: Title: Industry-spanning support. Differentiators: Description: Public pages state service for businesses across industries and company sizes.. Key Firmographics: Founded Year: 1922. Sectors Display: Telecommunications. Sectors Display: Professional Services. Sectors Display: Business

Strengths

• Brand Profile: Voice: service-oriented. Voice: reassuring. Voice: availability-focused. Tagline: Inbound Call Center Answering Services. Imagery Style: service and availability focused, with prominent 24x7 messaging. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Public-facing copy positions MPC Call Centers as a full-service outsourcing partner that can handle high-volume calls and multiple business processes while maintaining personalized service.. Value Points: Title: Scalable support. Value Points: Description: Described as able to handle large volumes of telephone calls and outsourced processes in house.. Value Points: Title: Personalized service. Value Points: Description: Public copy emphasizes customer service and a more personal service experience.. Value Points: Title: Flexible outsourcing. Value Points: Description:. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Public directories describe call center outsourcing and customer service support.. Highlights: Public sources list a New York, NY location.. Highlights: Public sources indicate the company serves businesses across industries.. Description: MPC Call Centers appears to be a New York-based call center outsourcing provider offering customer service and business process support, with public directory listings describing it as a complete outsourcing center and call center services provider.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 44.4
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30.2
• digital_readiness: 45.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Mpc Call Centers's structured service taxonomy includes Sales & Marketing, Technical Support. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed call center providers. Competitors: Evidence: Directory listing shows MPC as a call center outsourcing provider, suggesting it competes with other outsourcing vendors in the same directory space.. Competitors: Relationship: alternative. Competitors: Name: Clutch-listed contact center providers. Competitors: Evidence: Clutch profile categorizes MPC among outsourced contact center service providers.. Competitors: Relationship: alternative. Positioning: Public-facing positioning emphasizes 24x7 inbound answering and broader call center outsourcing services.. Market Signals: Inbound answering service focus. Market Signals: Outsourcing and customer service positioning. Differentiators: 24x7 live answering service. Differentiators: Multiple U.S. service center locations. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound support. Categories: Services: Order taking. Categories: Services: Help desk. Categories: Services: Customer service. Categories: Services: Virtual receptionist. Categories: Name: Outbound support. Categories: Services: Telemarketing. Categories: Services: Customer acquisition. Categories: Name: Specialized support. Categories: Services: Emergency response. Categories: Services: Conference and seminar registration. Categories: Services: Appointment scheduling. Categories: Services: Live chat. Categories: Services: Email response services. Executive Summary: Summary: MPC Call Centers is publicly described as a call center outsourcing and contact center services provider with customizable support offerings and a New York, NY presence.. Service: Technical Support. Service: Sales & Marketing. Description Long: Request a Quote Endicott Call Centers is a live answering service headquartered in the United States. You’ll find highly trained, friendly operators who are utilizing state-of-the-art technology to make your business run more smoothly. Using our service will cut the cost of running your business. Endicott always customizes our procedures based on your business’s guidelines and specific needs. We save you time and money, so you can invest in other areas of your organization.. Delivery Center Details:

Geography

Countries listed in the structured record include -. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing or engagement-model details were verified from the available sources.. Reputation & Reviews: Summary: Public review and credential data were not sufficiently verified for a reliable rating summary from the available sources.. Coverage Hours: 24/7. Compliance: HIPAA. Contact Phone: 186-7513.

Methodology

Mpc Call Centers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.mpccallcenters.com

Email: info@mpccallcenters.com

Phone: 1-800-776-4448

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes