Arcgate Teleservices PVT LTD scorecard

Company Overview

Arcgate Teleservices PVT LTD is a BPO company, founded in 2005, with approximately 1000-4999 employees. They specialize in CX Design & Analytics, Content Moderation, Finance & Accounting, Accounts Receivable, Customer Support, Accounts Payable, Data Entry & Processing. They serve the E-commerce & Retail industries.

Kunal Bagla, the founder of Arcgate, was recognized by Dun & Bradstreet (D&B) as the best young entrepreneur in India in 2013 and the best regional small and medium enterprise in North India in 2013. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: customer_experience. Voice: technical. Voice: growth-oriented. Voice: quality-focused. Client Value Proposition: Summary: Arcgate positions itself as a trusted Indian outsourcing partner for BPO and IT services, combining delivery from India with software and consulting capabilities.. Value Points: Title: Outsourcing partner. Value Points: Description: Public materials frame the company as a BPO and IT outsourcing provider for business operations support.. Value Points: Title: Broader technology services. Value Points: Description: In addition to outsourcing, public records indicate software publishing, consultancy, custom software development, maintenance, and web-page design capabilities.. Value Points: Title: India delivery base. Value Points: Description: The company’s Udaipur location supports an offshore delivery model for clients seeking India-based outsourcing.. Company Overview: Tagline: Trusted Indian BPO & IT outsourcing provider. Highlights: Website identifies Arcgate as a trusted Indian BPO and IT outsourcing provider.. Highlights: The company states that Dun & Bradstreet rated Arcgate as the Best Mid-Sized Enterprise in the IT & ITeS sector in India.. Description: Arcgate presents itself as an Indian BPO and IT outsourcing company based in Udaipur, Rajasthan, with an emphasis on outsourcing services for business operations and technology support.. Competitive Differentiators: Differentiators: Title: Public industry recognition. Differentiators: Description: Arcgate states it was rated by Dun & Bradstreet as the Best Mid-Sized Enterprise in the IT & ITeS sector in India.. Differentiators: Title: Established leadership with long experience. Differentiators: Description: The company highlights a chairman with 40+ years of experience leading publicly traded companies.. Differentiators: Title: India-based outsourcing footprint. Differentiators: Description: Public sources place the company in Udaipur, Rajasthan, supporting an India delivery presence for

Strengths

• Brand Profile: Voice: customer_experience. Voice: technical. Voice: growth-oriented. Voice: quality-focused. (public_web; observed 2026-08-23)
• Client Value Proposition: Summary: Arcgate positions itself as a trusted Indian outsourcing partner for BPO and IT services, combining delivery from India with software and consulting capabilities.. Value Points: Title: Outsourcing partner. Value Points: Description: Public materials frame the company as a BPO and IT outsourcing provider for business operations support.. Value Points: Title: Broader technology services. Value Points: Description: In addition to outsourcing, public records indicate software publishing, consultancy, custom software development, maintenance, and web-page design capabilities... (public_web; observed 2026-08-22)
• Company Overview: Tagline: Trusted Indian BPO & IT outsourcing provider. Highlights: Website identifies Arcgate as a trusted Indian BPO and IT outsourcing provider.. Highlights: The company states that Dun & Bradstreet rated Arcgate as the Best Mid-Sized Enterprise in the IT & ITeS sector in India.. Description: Arcgate presents itself as an Indian BPO and IT outsourcing company based in Udaipur, Rajasthan, with an emphasis on outsourcing services for business operations and technology support.. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-22)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-23)

Firmographics

GB100 score

Overall score: 50

• egs: 41.9
• growth: 56.5
• reputation: 53.3
• ai_readiness: 50
• market_footprint: 39.8
• digital_readiness: 55.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Arcgate Teleservices PVT LTD's structured service taxonomy includes CX Design & Analytics, Content Moderation, Finance & Accounting, Accounts Receivable, Customer Support, Accounts Payable, Data Entry & Processing. Competitive Landscape: Competitors: Name: Accenture. Competitors: Evidence: Listed among Arcgate competitors by a public company profile source.. Competitors: Relationship: direct. Competitors: Name: Capgemini. Competitors: Evidence: Listed among Arcgate competitors by a public company profile source.. Competitors: Relationship: direct. Competitors: Name: Cognizant. Competitors: Evidence: Listed among Arcgate competitors by a public company profile source.. Competitors: Relationship: direct. Competitors: Name: PROBEGIN. Competitors: Evidence: Listed as an alternative competitor on a public company profile source.. Competitors: Relationship: adjacent. Competitors: Name: S&M Services. Competitors: Evidence: Listed as an alternative competitor on a public company profile source.. Competitors: Relationship: adjacent. Competitors: Name: MS Solutions. Competitors: Evidence: Listed as an alternative competitor on a public company profile source.. Competitors: Relationship: adjacent. Competitors: Name: Zeit Peru. Competitors: Evidence: Listed as an alternative competitor on a public company profile source.. Competitors: Relationship: adjacent. Positioning: Arcgate presents itself as a BPO and IT outsourcing provider focused on AI data labeling and. Key Firmographics: Founded Year: 2018. Sectors Display: BPO. Sectors Display: IT outsourcing. Sectors Display: IT/ITeS. Sectors Display: IT consulting services. Headquarters Display: Udaipur, Rajasthan, India. Employee Count Display: Approximately 2,332 employees worldwide as of March 2026 (third-party workforce intelligence). Ownership Type Display: Private company. Reputation & Reviews: Summary: Public review platforms show mixed-to-positive employee sentiment, but these are employee reviews rather than client references and should be treated as indicative only.. Credentials: Detail: Publicly summarized on a third-party directory page as based on over 100 employee reviews; over 80% would recommend working at Arcgate.. Credentials: Rating: 4.1/5. Credentials: Platform: Glassdoor. Credentials: Detail: Public overview page shows an overall rating of 3.5 based on employee reviews.. Credentials: Rating: 3.5/5. Credentials: Platform: AmbitionBox. Employee & Client Sentiment: Red Flags: Complaints

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Udaipur. Centers: Country: India. Hiring & Workforce Signals: Open Positions: Title: Non-Voice Customer Support. Open Positions: Location: Udaipur, India. Open Positions: Department: Operations. Open Positions: Title: Operations Specialist. Open Positions: Location: Udaipur, India. Open Positions: Department: Operations. Open Positions: Title: Senior Dynamics 365 Solution Architect. Open Positions: Location: Udaipur, India. Open Positions: Seniority: Senior. Open Positions: Department: Technology. Leadership & Executives: Executives: Bio: Publicly listed on Arcgate's about page as Chairman; the page notes he has 40+ years of experience leading publicly traded companies.. Executives: Name: Dilip Bagla. Executives: Title: Chairman. Executives: Bio: Publicly described on LinkedIn as Founder & CEO of Arcgate Technologies LLP, a 2500+ people strong IT and BPO company headquartered in Udaipur, Rajasthan.. Executives: Name: Kunal Bagla. Executives: Title: Founder & CEO. Description Long: We are a fast growing team of 2500+ highly skilled analysts and engineers who have worked on multi-year engagements for a variety of market leading US customers. We work from a highly secure, state-of-the-art 200,000 square feet delivery center with 24x7 operations. We help some of the most innovative startups in the world with BPO & IT outsourcing services. We believe that humans can augment machines to deliver smarter solutions.. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2026-08-22. Articles: Title: Arcgate website updates its about page. Articles: Source: Arcgate. Articles: Summary: The company’s about page highlights its positioning as an Indian BPO and IT outsourcing provider and names Dilip Bagla as Chairman.. Articles: Date: 2026-08-23. Articles: Title: Arcgate homepage reflects external recognition. Articles: Source: Arcgate.

Methodology

Arcgate Teleservices PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• CX Design & Analytics
• Content Moderation
• Finance & Accounting
• Accounts Receivable
• Customer Support
• Accounts Payable
• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.arcgate.com

Email: info@arcgate.com

Phone: 91 77420 92381

LinkedIn: http://www.linkedin.com/company/arcgate

Frequently Asked Questions

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