Cloudfactory scorecard

Company Overview

Cloudfactory is a BPO company, founded in 2010, with approximately 1,001-5,000 employees. They specialize in Content Moderation, Finance & Accounting, Data Annotation, Data Entry & Processing. They serve the E-commerce & Retail industries.

CloudFactory’s‌ ‌goal‌ ‌is‌ ‌to‌ ‌combine‌ ‌both‌ ‌human‌ ‌power‌ ‌and‌ ‌technology‌ ‌power‌ ‌to‌ ‌create‌ ‌solutions‌for‌ ‌its‌ ‌clients.‌ ‌The‌ ‌organization‌ ‌is‌ ‌a‌ ‌world‌ ‌leader‌ ‌in‌ ‌machine‌ ‌learning‌ ‌business‌ ‌process‌optimization.‌ ‌It‌ ‌delivers‌ ‌automation‌ ‌and‌ ‌artificial‌ ‌intelligence‌ ‌solutions‌ ‌to‌ ‌its‌ ‌clients‌ ‌to‌ ‌helpprocess‌ ‌their‌ ‌administrative‌ ‌tasks‌ ‌more‌ ‌efficiently.‌ The‌ ‌organization‌ ‌currently‌ ‌has‌ ‌an‌ ‌estimated‌ ‌‌1,000‌ ‌to‌ ‌5,000‌ ‌employees‌‌ ‌according‌ ‌to‌ ‌LinkedIn.‌Employees‌ ‌are‌ ‌highly‌ ‌skilled‌ ‌and‌ ‌qualified‌ ‌to‌ ‌perform‌ ‌millions‌ ‌of‌ ‌technological‌ ‌tasks‌ ‌per‌ ‌day.‌ ‌The‌organization‌ ‌excels‌ ‌so‌ ‌much‌ ‌at‌ ‌what‌ ‌they‌ ‌do‌ ‌that‌ ‌it‌ ‌solutions‌ ‌companies‌ ‌as‌ ‌popular‌ ‌as‌ ‌Microsoft,‌Ibotta,‌ ‌Luminar,‌ ‌Avitas,‌ ‌and‌ ‌more. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: trusted. Voice: practical. Voice: mission-driven. Voice: enterprise-focused. Tagline: AI Consulting & Platform for Scalable, Trusted AI. Imagery Style: null. Logo Variants: white-background logo. Logo Variants: dark-background logo. Client Value Proposition: Summary: CloudFactory says it helps clients move faster from AI idea to production by providing reliable data work, managed teams, and processes that improve model accuracy, safety, and trust at scale.. Value Points: Title: Faster AI delivery. Value Points: Description: Supports clients in developing, deploying, and operating AI faster.. Value Points: Title: Higher data quality. Value Points: Description: Helps clean, curate, and enrich difficult data so models can be trained on better inputs.. Value Points: Title: Scale without internal capacity limits. Value Points: Description: Provides dedicated skilled workers for tasks clients do not have the capacity to handle.. Value Points: Title: Reliable and trustworthy AI. Value Points: Description: Positions its services around accuracy, safety, and trustworthiness in AI decisions.. Company Overview: Tagline: AI Consulting & Platform for Scalable, Trusted AI. Highlights: Founded in 2010 in Nepal. Highlights: 700+ innovative clients. Highlights: Processes millions of data annotations and tasks per day. Highlights: Headquartered in the United Kingdom with offices in Nepal, Kenya, and the United States. Description: CloudFactory describes itself as an AI company that helps businesses combine machine and human intelligence to develop, deploy, and operate reliable AI from idea to production. It positions its offering around data preparation, AI operations, and managed workforce support for scaling digital work.. Competitive Differentiators: Differentiators: Title: Human plus machine model. Differentiators: Description: CloudFactory emphasizes combining machine intelligence with human expertise

Strengths

• Brand Profile: Voice: trusted. Voice: practical. Voice: mission-driven. Voice: enterprise-focused. Tagline: AI Consulting & Platform for Scalable, Trusted AI. Imagery Style: null. Logo Variants: white-background logo. Logo Variants: dark-background logo. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: enterprise. Clients: Industry: technology. Clients: Client Name: Microsoft. Clients: Segment: mid-market. Clients: Industry: biometric software. Clients: Client Name: Facetec. Clients: Segment: mid-market. Clients: Industry: consumer rewards platform. Clients: Client Name: Ibotta. Clients: Segment: startup. Clients: Industry: autonomous vehicles. Clients: Client Name: Pilot.ai. Clients: Segment: mid-market. Clients: Industry: software. Clients: Client Name: GoSpotCheck. Total Clients Claimed: 130. Industry Concentration: autonomous vehicles. Industry Concentration: technology. Industry Concentration: biometrics. Industry Concentration: consumer rewards. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: CloudFactory says it helps clients move faster from AI idea to production by providing reliable data work, managed teams, and processes that improve model accuracy, safety, and trust at scale.. Value Points: Title: Faster AI delivery. Value Points: Description: Supports clients in developing, deploying, and operating AI faster.. Value Points: Title: Higher data quality. Value Points: Description: Helps clean, curate, and enrich difficult data so models can be trained on better inputs.. Value Points:. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 51

• egs: 41.3
• growth: 56.5
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 41.7
• digital_readiness: 59.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cloudfactory's structured service taxonomy includes Content Moderation, Finance & Accounting, Data Annotation, Data Entry & Processing. Client Portfolio: Clients: Segment: enterprise. Clients: Industry: technology. Clients: Client Name: Microsoft. Clients: Segment: mid-market. Clients: Industry: biometric software. Clients: Client Name: Facetec. Clients: Segment: mid-market. Clients: Industry: consumer rewards platform. Clients: Client Name: Ibotta. Clients: Segment: startup. Clients: Industry: autonomous vehicles. Clients: Client Name: Pilot.ai. Clients: Segment: mid-market. Clients: Industry: software. Clients: Client Name: GoSpotCheck. Total Clients Claimed: 130. Industry Concentration: autonomous vehicles. Industry Concentration: technology. Industry Concentration: biometrics. Industry Concentration: consumer rewards. Competitive Landscape: Competitors: Name: Outsource Accelerator directory-listed BPO providers. Competitors: Evidence: CloudFactory appears in a BPO provider directory and is described there as an outsourced technology services provider.. Competitors: Relationship: direct. Competitors: Name: AI data services providers. Competitors: Evidence: CloudFactory’s public site emphasizes data collection, curation, enrichment, validation, and human-in-the-loop AI operations.. Competitors: Relationship: direct. Competitors: Name: CloudFactory Group. Competitors: Evidence: A separate company using a similar name appears in cloud distribution; this is not CloudFactory and should be treated as adjacent only.. Competitors: Relationship: adjacent. Positioning: CloudFactory is positioned as an AI services and platform provider that combines workforce, platform, and expert processes for reliable AI data and operations rather than a classic broad BPO vendor.. Market Signals: Outsource Accelerator describes CloudFactory as privately owned and globally distributed with offices in Nepal, the United States, the United Kingdom, and Kenya.. Market Signals: CloudFactory’s site frames its offer around AI strategy, design,. Employee & Client Sentiment: Green Flags: Public careers page is active.. Green Flags: Hiring process is published.. Green Flags: Company maintains a global multi-location presence.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Data services. Categories: Services: Collecting data. Categories: Services: Curating data. Categories: Services: Enriching messy, incomplete, or unstructured data.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kathmandu. Centers: Model: delivery center. Centers: Country: Nepal. Centers: City: Nairobi. Centers: Model: delivery center. Centers: Country: Kenya. Centers: City: Durham. Centers: Model: corporate office. Centers: Country: United States. Centers: City: Reading. Centers: Model: corporate office. Centers: Country: United Kingdom. Key Firmographics: Founded Year: 2010. Sectors Display: AI. Sectors Display: data annotation. Sectors Display: data processing. Sectors Display: managed workforce. Headquarters Display: Headquartered in the United Kingdom; offices in Nepal, Kenya, and the United States. Employee Count Display: 7,000+ data analysts. Executive Summary: Summary: CloudFactory is a UK-headquartered AI and managed workforce company founded in 2010 in Nepal. Public materials describe it as combining workforce, platform, and expert processes to help clients collect, curate, enrich, deploy, monitor, and evolve AI systems at scale.. Financial Health: Overall Health: growing. Financial Events: Date: 2017-05-24. Financial Events: Event Type: funding. Financial Events: Description: Announced a $7.3M Series B round.. Financial Events: Date: 2019-11-20. Financial Events: Event Type: funding. Financial Events: Description: Announced a $65M growth equity round, bringing total capital to $78M.. Hiring & Workforce Signals: Workforce Signals: Career Page Present: true. Workforce Signals: General Inquiries Email: cloudtalent@cloudfactory.com. Workforce Signals: Hiring Process Disclosed: true. Leadership & Executives: Executives: Name: Kevin Johnston. Executives: Title: CEO. Executives: Name: Mark Sears. Executives: Title: Executive Chairman. Executives: Name: Ajai Sharma. Executives: Title: Chief Product & Technology Officer. Executives: Name: Mark Heath. Executives: Title: Chief Technology Officer. Recent News: Articles: Date: 2025-07-30. Articles: Title: CloudFactory Appoints Ajai Sharma as Chief Product & Technology Officer. Articles: Source: Business Wire. Articles: Summary: CloudFactory announced Ajai

Methodology

Cloudfactory's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 55 distinct source URLs and retained 60 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Content Moderation
• Finance & Accounting
• Data Annotation
• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cloudfactory.com/

Email: contact@cloudfactory.com

Phone: 1 (888) 809-0229

LinkedIn: https://www.linkedin.com/company/cloudfactory-com/

Frequently Asked Questions

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