Arenacx scorecard

Company Overview

Arenacx is a BPO company, founded in 2019, with approximately 1-49 employees. They specialize in Sales & Marketing, Finance & Accounting, Back Office. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Brand Profile: Voice: professional. Voice: marketplace-oriented. Voice: solutions-focused. Client Value Proposition: Summary: ArenaCX presents itself as a way for businesses to find suitable outsourcing partners, manage outsourcing relationships, and improve flexibility and performance through a marketplace model.. Value Points: Title: Provider matching. Value Points: Description: Helps brands find outsourcing providers that fit their needs.. Value Points: Title: Management and optimization. Value Points: Description: Supports ongoing outsourcing relationship management and performance optimization.. Value Points: Title: Scalability and resiliency. Value Points: Description: Public-facing messaging emphasizes the benefits of a multi-vendor approach.. Value Points: Title: Reduced procurement friction. Value Points: Description: Marketplace workflow is positioned to simplify sourcing and contracting.. Company Overview: Tagline: Global marketplace platform for contact center and CX solutions.. Highlights: Marketplace for CX and outsourcing providers. Highlights: Vetted BPO partner network. Highlights: Supports RFP-to-contract workflow. Highlights: Positions itself as a platform for managing outsourcing relationships. Description: ArenaCX is a marketplace platform that connects brands with outsourced labor providers and vetted BPO partners for customer experience and contact center needs.. Competitive Differentiators: Differentiators: Title: Vetted partner network. Differentiators: Description: ArenaCX emphasizes a curated roster of vetted BPOs rather than an open directory.. Differentiators: Title: Marketplace workflow. Differentiators: Description: The platform is designed to support the process from RFP through contract and beyond.. Differentiators: Title: Multi-vendor outsourcing model. Differentiators: Description: Public positioning highlights flexibility to find, manage, and optimize outsourcing relationships across multiple providers.. Differentiators: Title: Standardized partner terms. Differentiators: Description: Public reporting indicates platform partners operate under standard terms and conditions.. Financial Health: Overall Health: unknown. Financial Events: Date: 2022-12-21. Financial

Strengths

• Brand Profile: Voice: professional. Voice: marketplace-oriented. Voice: solutions-focused. (public_web; observed 2026-07-29)
• Client Value Proposition: Summary: ArenaCX presents itself as a way for businesses to find suitable outsourcing partners, manage outsourcing relationships, and improve flexibility and performance through a marketplace model.. Value Points: Title: Provider matching. Value Points: Description: Helps brands find outsourcing providers that fit their needs.. Value Points: Title: Management and optimization. Value Points: Description: Supports ongoing outsourcing relationship management and performance optimization.. Value Points: Title: Scalability and resiliency. Value Points: Description: Public-facing messaging emphasizes the benefits of. (public_web; observed 2026-08-20)
• Company Overview: Tagline: Global marketplace platform for contact center and CX solutions.. Highlights: Marketplace for CX and outsourcing providers. Highlights: Vetted BPO partner network. Highlights: Supports RFP-to-contract workflow. Highlights: Positions itself as a platform for managing outsourcing relationships. Description: ArenaCX is a marketplace platform that connects brands with outsourced labor providers and vetted BPO partners for customer experience and contact center needs.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-29)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 43

• egs: 36.1
• growth: 54.6
• reputation: 34.5
• ai_readiness: 50
• market_footprint: 30.7
• digital_readiness: 53

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Arenacx's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator. Competitors: Evidence: Outsource Accelerator is a BPO marketplace aggregator and directory; ArenaCX is listed within it as a provider and also operates a marketplace platform.. Competitors: Relationship: adjacent. Competitors: Name: Zendesk. Competitors: Evidence: Zendesk partnered with ArenaCX to extend access to leads via the Get Labor app.. Competitors: Relationship: adjacent. Competitors: Name: Atento. Competitors: Evidence: Atento joined ArenaCX's marketplace of BPO providers, indicating ArenaCX competes with BPO suppliers for marketplace placement but is not itself a like-for-like delivery competitor.. Competitors: Relationship: alternative. Positioning: Global marketplace platform for CX solutions and outsourcing providers. Market Signals: public claims of hundreds of vetted BPOs. Market Signals: public claim of 70+ partners in the marketplace network. Market Signals: partner ecosystem emphasis across CX, technology, and implementation solutions. Differentiators: marketplace model rather than single-service BPO delivery. Differentiators: partner network of vetted BPOs. Differentiators: real-time performance management across partners. Differentiators: RFP-to-contract facilitation. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: BPO marketplace. Categories: Services: Provider discovery. Categories: Services: Vetted BPO matching. Categories: Services: Marketplace access to outsourcing partners. Categories: Name: Customer experience solutions. Categories: Services: Contact center solutions. Categories: Services: Customer support outsourcing. Categories: Services: CX provider matching. Categories: Name: Outsourcing management software. Categories: Services: RFP workflow support. Categories: Services: Contracting workflow support. Categories: Services: Vendor management and optimization. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: Zendesk Get Labor app integration. Ai Capabilities: AI. Ai Capabilities: intelligent routing. Ai Capabilities: triage. Proprietary Tech: marketplace platform for CX solutions. Proprietary Tech: performance management across partners in real time. Proprietary Tech: RFP-to-contract workflow. Service: Finance & Accounting. Description Long:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Raleigh. Centers: Country: United States. Key Firmographics: Founded Year: 2020. Revenue Display: Not publicly disclosed. Sectors Display: Outsourcing. Sectors Display: Customer experience. Sectors Display: Business process outsourcing. Sectors Display: Software platform. Headquarters Display: Raleigh, North Carolina, United States. Employee Count Display: 5. Ownership Type Display: Private. Pricing & Engagement: Models: Name: Marketplace access. Models: Best For: Organizations seeking outsourced CX or contact center providers. Models: Description: A matchmaking and marketplace engagement for brands and BPO providers.. Models: Name: Per-ticket pricing. Models: Best For: Customers seeking variable, usage-based support structures. Models: Description: Public profile material references per-ticket pricing and no agent commitments.. Summary: Public sources do not disclose standard pricing or a published fee schedule. Available materials indicate a marketplace and per-ticket pricing concept, but details are not fully public.. Leadership & Executives: Executives: Name: Alan Pendleton. Executives: Title: Co-Founder & CEO. Executives: Name: Doc Shufelt. Executives: Title: Co-Founder. Recent News: Articles: Date: 2022-09-28. Articles: Title: Zendesk partners with ArenaCX to provide wider access to leads. Articles: Source: Outsource Accelerator News. Articles: Summary: Coverage of a Zendesk partnership involving ArenaCX’s certified outsourcing partner network.. Articles: Date: 2022-12-21. Articles: Title: ArenaCX Secures 4.2 Million in Funding. Articles: Source: The SaaS News. Articles: Summary: Reported that ArenaCX raised about $4.2 million in funding in December 2022.. Reputation & Reviews: Summary: No public third-party review rating or formal customer credential was verified in the sources gathered.. Executive Summary: Summary: ArenaCX is a private, Raleigh-based outsourcing marketplace and software platform founded in 2020 that connects brands with vetted BPO and

Methodology

Arenacx's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 57 distinct source URLs and retained 59 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://arenacx.com/

Email: info@arenacx.com

Phone: (833) 273-6229

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes