Ask Telemarketing scorecard

Company Overview

Ask Telemarketing is a BPO company, founded in 1992, with approximately 250-499 employees. They specialize in Chat Support, Sales & Marketing, Finance & Accounting, Technical Support, Accounts Receivable, Outbound Sales, Email Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

The organization, formerly an outbound call center, has become an inbound customer care center. ASK takes pride in the Southern hospitality they present to clients. The warmth that help-seeking clients receive from ASK is likely one of the main driving points behind this BPO’s success. ASK Telemarketing was founded in 1992. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Southern hospitality. Voice: professional. Voice: customer-centric. Tagline: Domestic Customer Contact Center. Imagery Style: service-oriented, friendly, brand-forward contact center presentation. Client Value Proposition: Summary: ASK Telemarketing positions its services as a way for clients to outsource customer-facing and back-office processes so internal teams can focus on core business activities while improving responsiveness and efficiency.. Value Points: Title: Operational focus. Value Points: Description: Public BPO messaging says clients can focus on core competencies while ASK handles customer interfacing and other outsourced tasks.. Value Points: Title: Efficiency and cost support. Value Points: Description: Contact-center pages state that the offering can reduce business costs and improve operating efficiency.. Value Points: Title: Customer experience support. Value Points: Description: The company emphasizes streamlined operations, lower response times, and seamless customer experiences.. Value Points: Title: Specialized industry handling. Value Points: Description: Industry-specific pages indicate tailored workflows for regulated and service-heavy sectors.. Company Overview: Tagline: Domestic Customer Contact Center | USA. Highlights: US-based contact center provider. Highlights: Headquartered in Montgomery, Alabama. Highlights: Provides BPO and omnichannel contact center services. Highlights: Described as operating 24/7/365 in public materials. Description: ASK Telemarketing is a US-based customer contact center and BPO provider headquartered in Montgomery, Alabama, offering business process outsourcing and call center services nationwide.. Competitive Differentiators: Differentiators: Title: Domestic US delivery. Differentiators: Description: Public pages emphasize US-based service delivery and domestic customer contact center operations.. Differentiators: Title: Omnichannel support. Differentiators: Description: The company presents itself as offering omnichannel and multichannel contact center solutions across phone, chat, and email.. Differentiators: Title: Industry-specific support. Differentiators: Description: Public industry pages

Strengths

• Brand Profile: Voice: Southern hospitality. Voice: professional. Voice: customer-centric. Tagline: Domestic Customer Contact Center. Imagery Style: service-oriented, friendly, brand-forward contact center presentation. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: ASK Telemarketing positions its services as a way for clients to outsource customer-facing and back-office processes so internal teams can focus on core business activities while improving responsiveness and efficiency.. Value Points: Title: Operational focus. Value Points: Description: Public BPO messaging says clients can focus on core competencies while ASK handles customer interfacing and other outsourced tasks.. Value Points: Title: Efficiency and cost support. Value Points: Description: Contact-center pages state that the offering can. (public_web; observed 2026-08-11)
• Company Overview: Tagline: Domestic Customer Contact Center | USA. Highlights: US-based contact center provider. Highlights: Headquartered in Montgomery, Alabama. Highlights: Provides BPO and omnichannel contact center services. Highlights: Described as operating 24/7/365 in public materials. Description: ASK Telemarketing is a US-based customer contact center and BPO provider headquartered in Montgomery, Alabama, offering business process outsourcing and call center services nationwide.. (public_web; observed 2026-08-11)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 44.1
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 34.5
• digital_readiness: 55.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ask Telemarketing's structured service taxonomy includes Chat Support, Sales & Marketing, Finance & Accounting, Technical Support, Accounts Receivable, Outbound Sales, Email Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: ASK is presented as a BPO and contact center provider in public directory listings.. Competitors: Relationship: adjacent. Competitors: Name: US domestic call center providers. Competitors: Evidence: ASK markets itself as a US-based contact center and BPO provider.. Competitors: Relationship: direct. Competitors: Name: Offshore BPO providers. Competitors: Evidence: ASK emphasizes domestic, Montgomery-based service delivery.. Competitors: Relationship: alternative. Positioning: US-based domestic customer contact center and BPO provider with emphasis on Southern hospitality, multichannel support, and AI-enabled service delivery.. Market Signals: Public pages indicate inbound, outbound, multichannel, and AI-enabled offerings. Market Signals: Directory listings describe ASK as a long-running Alabama-based provider. Market Signals: Service pages frame the company as supporting nationwide businesses. Differentiators: Montgomery, Alabama headquarters. Differentiators: domestic/onshore positioning. Differentiators: AI-branded service modules. Differentiators: multichannel contact center offering. Differentiators: industry-specific pages for sectors such as education and HVAC. Hiring & Workforce Signals: Open Positions: Title: Call Center Agent. Open Positions: Location: Montgomery, AL. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Service. Workforce Signals: Pay Signals: Overnight pay listed at $14.00 per hour. Workforce Signals: Pay Signals: Bilingual agents listed at $15.00 per hour. Workforce Signals: Shift Signals: Daytime availability Monday through Sunday, 7 a.m. to 9 p.m.. Workforce Signals: Shift Signals: Overnight availability Monday through Sunday, including 9 p.m. to 6 a.m. and 10 p.m. to 7 a.m. shifts. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Business Process Outsourcing. Categories: Services: Customer support. Categories: Services: Technical assistance. Categories: Services: Data entry. Categories: Services: Payroll processing. Categories: Services: Accounting support. Categories: Services: Human resources management. Categories: Name: Call Center Services. Categories: Services: Inbound customer service.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Montgomery. Centers: Model: onshore contact center. Centers: Country: United States. Centers: Languages: English. Centers: Languages: Spanish. Centers: Languages: French. Key Firmographics: Founded Year: 1992. Sectors Display: Education. Sectors Display: HVAC. Sectors Display: Insurance. Headquarters Display: Montgomery, Alabama, USA. Employee Count Display: ~600 (reported by a third-party directory). Ownership Type Display: Privately owned. Recent News: Articles: Date: 2023-02-27. Articles: Title: FBA Membership Press Release. Articles: Source: ASK Telemarketing. Articles: Summary: Public press material notes ASK as a US-based BPO contact center provider with 24/7/365 operations and omnichannel, multilingual solutions.. Executive Summary: Summary: ASK Telemarketing is a privately owned US BPO and contact center provider based in Montgomery, Alabama, with a public positioning around domestic, omnichannel customer contact services and broader business process outsourcing support.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Ann Burley Smith. Executives: Title: Contact person named in public press materials. Reputation & Reviews: Credentials: Detail: Directory profile states the company is a BPO provider; no public rating was verified from the available source.. Credentials: Platform: Outsource Accelerator. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Always Asking. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Always Answering. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Always Listening. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: QA 360. Ai Capabilities: AI-powered knowledge base. Ai Capabilities: customer-facing AI agents for voice and text. Ai Capabilities: real-time conversation assistance. Ai Capabilities: automated call scoring and call summaries. Proprietary Tech: Always Asking. Proprietary Tech: Always Answering.

Methodology

Ask Telemarketing's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 30 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Sales & Marketing
• Finance & Accounting
• Technical Support
• Accounts Receivable
• Outbound Sales
• Email Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.asktelemarketing.com

Email: info@asktelemarketing.com

Phone: 334.387.2758

LinkedIn: http://www.linkedin.com/company/ask-telemarketing

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes