Avantive Solutions scorecard

Company Overview

Avantive Solutions is a BPO company. They specialize in Sales & Marketing.

This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our Privacy Policy. We won't track your information when you visit our site. But in order to comply with your preferences, we'll have to use just one tiny cookie so that you're not asked to make this choice again. We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

Executive summary

Brand Profile: Voice: purpose-driven. Voice: global digital transformation leader. Voice: innovative. Voice: enterprise-centric. Imagery Style: corporate digital-transformation and customer-experience branding. Client Value Proposition: Summary: Avantive Solutions positions itself as a provider of scalable, technology-enabled customer experience and sales support designed to improve customer engagement and business results.. Value Points: Title: CX improvement. Value Points: Description: Public materials emphasize creating customer experiences through contact center and omnichannel support.. Value Points: Title: Revenue support. Value Points: Description: Strategic sales, lead generation, appointment setting, and retention services are presented as growth-oriented support.. Value Points: Title: Data-driven operations. Value Points: Description: Analytics, voice analytics, business intelligence, and AI/ML are highlighted as tools for better decision-making.. Value Points: Title: Global delivery. Value Points: Description: The company promotes distributed delivery across multiple geographies and work-at-home operations.. Company Overview: Tagline: Contact Service and Customer Support Solution. Highlights: Founded in 1988. Highlights: Headquartered in Tulsa, Oklahoma. Highlights: Global operations reported across North America, Latin America, South Africa, and Asia Pacific. Highlights: Reported scale of more than 2,000 seats across campuses and work-at-home operations. Description: Avantive Solutions is a purpose-driven global business services and BPO provider focused on contact center solutions, customer experience, strategic sales, and digital marketing.. Competitive Differentiators: Differentiators: Title: Global delivery footprint. Differentiators: Description: Public sources describe operations across North America, Latin America, South Africa, and Asia Pacific, including sites in Tulsa, Guadalajara, Mexico City, South Africa, and India.. Differentiators: Title: Technology-enabled CX platform. Differentiators: Description: Public descriptions reference cloud-based analytics, AI, machine learning, voice analytics, and business intelligence capabilities.. Differentiators: Title: Enterprise and Fortune 100

Strengths

• Brand Profile: Voice: purpose-driven. Voice: global digital transformation leader. Voice: innovative. Voice: enterprise-centric. Imagery Style: corporate digital-transformation and customer-experience branding. (public_web; observed 2026-08-24)
• Client Portfolio: Industry Concentration: healthcare and life sciences. Industry Concentration: financial technology (Fintech). Industry Concentration: communications and media. Industry Concentration: energy. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Avantive Solutions positions itself as a provider of scalable, technology-enabled customer experience and sales support designed to improve customer engagement and business results.. Value Points: Title: CX improvement. Value Points: Description: Public materials emphasize creating customer experiences through contact center and omnichannel support.. Value Points: Title: Revenue support. Value Points: Description: Strategic sales, lead generation, appointment setting, and retention services are presented as growth-oriented support.. Value Points: Title: Data-driven operations. Value Points: Description: Analytics,. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2024-10-04)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-14)

Firmographics

GB100 score

Overall score: 48

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Avantive Solutions's structured service taxonomy includes Sales & Marketing. Client Portfolio: Industry Concentration: healthcare and life sciences. Industry Concentration: financial technology (Fintech). Industry Concentration: communications and media. Industry Concentration: energy. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Both compete in customer experience and outsourced contact center services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Both compete in CX outsourcing and omnichannel support.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Both offer customer support and BPO services.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Both operate in global customer experience outsourcing.. Competitors: Relationship: direct. Positioning: Global BPO and digital transformation provider focused on CX and strategic sales for regulated and large-brand industries.. Market Signals: serves healthcare and life sciences, fintech, communications and media, and energy. Market Signals: global footprint across the U.S., Mexico, South Africa, and India. Market Signals: positioned as a partner for customer experience and strategic sales. Differentiators: claims domestic onshore, nearshore, offshore, and work-from-home delivery. Differentiators: claims 24/7 multilingual support and omnichannel platforms. Differentiators: claims AI, machine learning, voice analytics, and data visualization capabilities. Key Firmographics: Founded Year: 1988. Sectors Display: Telecom. Sectors Display: Broadband. Sectors Display: Healthcare. Sectors Display: Security. Sectors Display: Publishing. Sectors Display: Financial services. Sectors Display: Communications. Sectors Display: Retail. Sectors Display: eCommerce. Sectors Display: Automotive. Headquarters Display: Tulsa, Oklahoma, United States. Employee Count Display: 2,000+ seats reported; employee count not independently verified. Ownership Type Display: Private. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience and contact center. Categories: Services: Customer support. Categories: Services: Omnichannel support. Categories: Services: Contact center solutions. Categories: Name: Sales and growth. Categories: Services: Strategic sales. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Services: Customer

Geography

Delivery Center Details: Centers: City: Tulsa. Centers: Model: corporate headquarters. Centers: Country: United States. Centers: City: Guadalajara. Centers: Model: delivery center. Centers: Country: Mexico. Centers: City: Mexico City. Centers: Model: delivery center. Centers: Country: Mexico. Centers: City: Umlanaga Ridge. Centers: Model: delivery center. Centers: Country: South Africa. Centers: City: Noida. Centers: Model: delivery center. Centers: Country: India. Executive Summary: Summary: Avantive Solutions is a private, Tulsa-based BPO and customer experience provider serving enterprise clients with contact center, customer engagement, strategic sales, and digital marketing capabilities.. Financial Health: Risk Factors: No public financial statements or funding/transaction disclosures were identified in the available sources.. Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Seat Count: more than 2,000 seats claimed. Workforce Signals: Work Model: onshore. Workforce Signals: Work Model: nearshore. Workforce Signals: Work Model: offshore. Workforce Signals: Work Model: secure Work @ Home network. Workforce Signals: Global Workforce: claimed. Leadership & Executives: Executives: Bio: Publicly identified as CEO of Avantive Solutions.. Executives: Name: Frank Pettinato. Executives: Title: CEO. Pricing & Engagement: Summary: No public pricing, rate card, or contract model was verified in the sources reviewed.. Reputation & Reviews: Summary: Public review and profile sources indicate mixed employee sentiment, but no single, independently verifiable customer satisfaction rating was confirmed from a primary public source.. Credentials: Detail: Public review pages exist, including a review count page, but no verified aggregate rating was captured in the available source snippet.. Credentials: Platform: Indeed. Credentials: Detail: A public review listing reports a 3.4/5 rating.. Credentials: Rating: 3.4/5. Credentials: Platform: AmbitionBox. Credentials: Detail: A public business profile

Methodology

Avantive Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing

Contact

Website: https://www.avantivesolutions.com

Phone: (918) 236-5002

LinkedIn: https://www.linkedin.com/company/avantive-solutions/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes