Biscayne Marketing scorecard

Company Overview

Biscayne Marketing is a BPO company, founded in 1992, with approximately 50-99 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support, Back Office. They serve the E-commerce & Retail industries.

561-994-6445 [](https://biscaynemarketing.com/client_login.html) | | | | | | | | | | | | | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | Home | | | | --- | | | | | | | | --- | --- | | Brand Management | | | | | | --- | | | | | | | | --- | --- | | Services | | | | | | --- | | | | | | | | --- | --- | | Technology | | | | | | --- | | | | | | | | --- | --- | | Industries | | | | | | --- | | | | | | | | --- | --- | | About Us | | | | | | --- | | | | Contact Us | Biscayne Marketing is a national TeleServices corporation based in Long Island, New York and Boca Raton, Florida. We provide service to large and small companies by implementing telemarketing programs on a local and national level. Biscayne Marketing works closely with magazine publishers to conduct a variety of circulation related programs for both controlled as well as paid.

Executive summary

Brand Profile: Voice: direct. Voice: service-oriented. Client Value Proposition: Summary: Publicly available materials position Biscayne Marketing as an outsourced customer contact partner that can function as an extension of a client’s office while supporting sales and service outcomes.. Value Points: Title: Extension of client operations. Value Points: Description: Public executive commentary says the company acts as an extension of the client’s own office.. Value Points: Title: Sales and service coverage. Value Points: Description: Public materials reference both sales-oriented and customer-service-oriented support.. Value Points: Title: Channel flexibility. Value Points: Description: Public materials mention inbound, outbound, and blended agents.. Value Points: Title: Industry familiarity. Value Points: Description: Public executive commentary highlights experience with newspapers, publishing, and lead generation.. Company Overview: Highlights: Public contact information is listed on the company website and directory profiles.. Highlights: The company’s public materials reference inbound, outbound, and blended agent support.. Highlights: Public pages indicate operations tied to customer acquisition and customer service work.. Description: Biscayne Marketing is a private marketing/call-center provider with a public web presence describing offices in Boca Raton, New York, and St. Lucia and offering outsourced customer contact solutions.. Competitive Differentiators: Differentiators: Title: Multi-location operating footprint. Differentiators: Description: Public materials list Boca Raton, New York, and St. Lucia locations.. Differentiators: Title: Long operating history. Differentiators: Description: Public executive profile states the company has operated since 2002.. Differentiators: Title: Specialization in customer contact work. Differentiators: Description: Public materials emphasize inbound, outbound, and blended agents for customer acquisition and service work.. Differentiators: Title: Industry focus in publishing and media. Differentiators: Description: Public executive profile cites expertise

Strengths

• Brand Profile: Voice: direct. Voice: service-oriented. (public_web; observed 2026-01-18)
• Client Value Proposition: Summary: Publicly available materials position Biscayne Marketing as an outsourced customer contact partner that can function as an extension of a client’s office while supporting sales and service outcomes.. Value Points: Title: Extension of client operations. Value Points: Description: Public executive commentary says the company acts as an extension of the client’s own office.. Value Points: Title: Sales and service coverage. Value Points: Description: Public materials reference both sales-oriented and customer-service-oriented support.. Value Points: Title:. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Public contact information is listed on the company website and directory profiles.. Highlights: The company’s public materials reference inbound, outbound, and blended agent support.. Highlights: Public pages indicate operations tied to customer acquisition and customer service work.. Description: Biscayne Marketing is a private marketing/call-center provider with a public web presence describing offices in Boca Raton, New York, and St. Lucia and offering outsourced customer contact solutions.. (public_web; observed 2026-01-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-01-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 44

• egs: 43.4
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.8
• digital_readiness: 46

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Biscayne Marketing's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsourced contact-center providers. Competitors: Evidence: Public profiles describe Biscayne Marketing as a teleservices company with inbound and outbound support offerings.. Competitors: Relationship: direct. Competitors: Name: BPO and teleservices firms serving similar verticals. Competitors: Evidence: Public directory summaries list automotive, healthcare, travel, banking, and financial-sector coverage.. Competitors: Relationship: adjacent. Positioning: A long-established teleservices/contact-center provider with U.S. and Caribbean delivery presence, offering inbound/outbound telemarketing and related customer-service functions.. Market Signals: Directory sources classify the company as a teleservices/contact-center provider. Market Signals: Public materials mention over 150 seats on LinkedIn and 240-seat facilities in the about page, indicating delivery capacity claims. Differentiators: Long operating history since 1992. Differentiators: Multi-site footprint including Boca Raton, Valley Stream, and St. Lucia. Differentiators: Blend of inbound, outbound, and customer-service functions. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies him as Founder & CEO of Biscayne Marketing since 2002 and references the company’s outsourced customer contact solutions, industry focus, and service model.. Executives: Name: Rick Alovis. Executives: Title: Founder & CEO. Reputation & Reviews: Summary: Public review evidence is limited and mixed. Indeed shows a small number of employee reviews with low ratings, while public testimonial content on the company site is positive but promotional in nature.. Credentials: Detail: Indeed page shows 7 reviews and low subratings across work/life balance, compensation/benefits, job security/advancement, management, and culture.. Credentials: Rating: 2.5/5 overall. Credentials: Platform: Indeed. Credentials: Detail: Public testimonial page contains favorable client quotes, but no independent rating system is shown.. Credentials: Platform: Company website testimonials. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer contact services. Categories: Services: Inbound agents. Categories: Services: Outbound agents. Categories: Services: Blended

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Boca Raton. Centers: Country: United States. Centers: City: Valley Stream. Centers: Country: United States. Centers: City: St. Lucia. Centers: Country: Saint Lucia. Key Firmographics: Founded Year: 2002. Sectors Display: Newspapers. Sectors Display: Publishing. Sectors Display: Lead Generation. Sectors Display: Multichannel Retail. Sectors Display: Direct Response Advertising. Sectors Display: Healthcare. Sectors Display: Insurance. Sectors Display: Government. Sectors Display: Higher Education. Headquarters Display: Boca Raton, Florida, United States. Ownership Type Display: Private. Executive Summary: Summary: Biscayne Marketing appears to be a long-running outsourced customer contact and marketing services provider, with public references to call-center support, lead generation, customer acquisition, and customer service work, alongside offices in Florida, New York, and St. Lucia.. Financial Health: Overall Health: unknown. Asset Fact Document Signal: Role: other_document. Statement: | [Technology](https://biscaynemarketing.com/technology.html) |  | | | |. Asset Fact Document Signal: Role: other_document. Statement: | Services |  | | | |. Asset Fact Document Signal: Role: other_document. Statement: 561-994-6445 [](https://biscaynemarketing.com/client_login.html). Asset Fact Document Summary: Role: other_document. Summary: [](https://biscaynemarketing.com/index.html) 561-994-6445 [](https://biscaynemarketing.com/client_login.html) | | | | | | | | | | | | | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | [Home](https://biscaynemarketing.com/index.html) | | | | --- | | | | | | | | --- | --- | | [Brand Management](https://biscaynemarketing.com/brand_mngmt.html) |  | | | | | --- | | | | | | | | --- | --- | | Services |  | | | |

Methodology

Biscayne Marketing's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.biscaynemarketing.com

Email: info@biscaynemarketing.com

Phone: 561-994-6445

LinkedIn: http://www.linkedin.com/company/biscayne-marketing

Frequently Asked Questions

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