BPO Andina scorecard

Company Overview

BPO Andina is a BPO company, founded in 2011, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Recruitment, Data Entry & Processing, Back Office. They serve the E-commerce & Retail industries.

You’ll get to work with marketing experts who can create sales funnels that convert for your online presence. With solutions like cloud-based CRM, social media marketing, and web development, this BPO provider can also help you implement new strategies to connect with your audience. By providing advanced market research solutions, BPO Andina can help you get to know your audience better and give you the insights you need to take a strategic approach to marketing. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: bilingual. Voice: promotional. Voice: client-oriented. Imagery Style: public website copy emphasizes marketing/agencia style and direct conversational language. Client Value Proposition: Summary: BPO Andina’s public value proposition centers on bilingual customer-facing and support operations delivered from Ecuador, with an emphasis on efficiency, quality, and scalable teams.. Value Points: Title: Cost-conscious service delivery. Value Points: Description: The company states it helps meet business needs while minimizing expenses and increasing revenues on its services pages.. Value Points: Title: Bilingual support for international clients. Value Points: Description: Public descriptions specify English/Spanish support for U.S. and international companies.. Value Points: Title: Scalable support teams. Value Points: Description: LinkedIn copy emphasizes scalable teams aligned to client KPIs.. Company Overview: Tagline: BPOAndina is presented publicly as a bilingual English/Spanish contact center and BPO provider.. Highlights: Bilingual English/Spanish operations. Highlights: Contact center and BPO focus. Highlights: Based in Guayaquil, Ecuador. Highlights: Public-facing service pages include call/contact center, web development, and digital marketing. Description: Public sources describe BPO Andina as a bilingual contact center and business process outsourcing provider based in Guayaquil, Ecuador, with offerings spanning customer support, sales assistance, technical support, and related digital services.. Competitive Differentiators: Differentiators: Title: Bilingual service delivery. Differentiators: Description: Public profiles emphasize English/Spanish capabilities for clients in the U.S. and international markets.. Differentiators: Title: Broad service mix for a small provider. Differentiators: Description: The company combines contact center, back office, NOC/SOC, digital marketing, and web development services in public listings.. Differentiators: Title: Operational efficiency and KPI alignment. Differentiators: Description: Public LinkedIn copy highlights service quality, scalable teams, and alignment with

Strengths

• Brand Profile: Voice: bilingual. Voice: promotional. Voice: client-oriented. Imagery Style: public website copy emphasizes marketing/agencia style and direct conversational language. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: Custom CRM. Clients: Industry: Software Development. Clients: Client Name: Grupo OLA. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: BPO Andina’s public value proposition centers on bilingual customer-facing and support operations delivered from Ecuador, with an emphasis on efficiency, quality, and scalable teams.. Value Points: Title: Cost-conscious service delivery. Value Points: Description: The company states it helps meet business needs while minimizing expenses and increasing revenues on its services pages.. Value Points: Title: Bilingual support for international clients. Value Points: Description: Public descriptions specify English/Spanish support for U.S. and international companies.. Value Points:. (public_web; observed 2025-04-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-04-08)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 38.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.4
• digital_readiness: 46.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

BPO Andina's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Recruitment, Data Entry & Processing, Back Office. Client Portfolio: Clients: Segment: Custom CRM. Clients: Industry: Software Development. Clients: Client Name: Grupo OLA. Competitive Landscape: Competitors: Name: BPO providers in Ecuador. Competitors: Evidence: Public profiles describe the company as a bilingual contact center/BPO provider based in Ecuador.. Competitors: Relationship: direct. Competitors: Name: Contact center outsourcing firms. Competitors: Evidence: The company states it is focused 100% on call and contact center services.. Competitors: Relationship: direct. Competitors: Name: Marketing agencies with BPO services. Competitors: Evidence: Public website content also presents the company with marketing agency language and services.. Competitors: Relationship: adjacent. Positioning: Bilingual contact center and BPO provider in Ecuador focused on customer support, sales assistance, technical support, and call/contact center services.. Market Signals: Website and LinkedIn describe a mix of contact center, BPO, and marketing/CRM-related services.. Differentiators: Bilingual English/Spanish service offering. Differentiators: Ecuador-based delivery presence. Differentiators: Public emphasis on call and contact center specialization. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call and contact center. Categories: Services: Inbound and outbound calling. Categories: Services: Customer service. Categories: Services: Telemarketing. Categories: Services: Sales support. Categories: Services: Help desk services. Categories: Services: Technical support. Categories: Name: Back office and data processing. Categories: Services: Back office support. Categories: Services: Data processing. Categories: Name: Operations support. Categories: Services: Revenue assurance. Categories: Services: Network Operations Center (NOC). Categories: Services: Security Operations Center (SOC). Categories: Name: Digital services. Categories: Services: Digital marketing. Categories: Services: Web development. Categories: Services: Graphic design and branding. Categories: Services: Social media marketing. Categories: Name: Software and CRM-related services. Categories: Services: Cloud-based CRM adoption. Categories: Services: CRM consulting. Categories: Services: Software development. Executive Summary: Summary: BPO Andina appears to be a small Ecuador-based BPO/contact

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Guayaquil. Centers: Model: contact center. Centers: Country: Ecuador. Centers: Languages: English. Centers: Languages: Spanish. Key Firmographics: Founded Year: 2010/2011 (public profiles conflict). Revenue Display: No verified public revenue figure found; directory estimate listed as $5 mil.. Sectors Display: Business Process Outsourcing. Sectors Display: Contact Center. Sectors Display: Customer Support. Sectors Display: Sales Support. Sectors Display: Technical Support. Sectors Display: Digital Marketing. Sectors Display: Web Development. Headquarters Display: Guayaquil, Guayas, Ecuador. Employee Count Display: 11-50 employees (public LinkedIn profile); 1-49 estimated by directory. Ownership Type Display: Privately Held. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Fernando Illescas M.. Executives: Title: CMO. Pricing & Engagement: Summary: No verified public pricing sheet, rate card, or contract model was found in the sources reviewed.. Reputation & Reviews: Summary: No verified independent review platform rating or credential was found in the reviewed public sources. One directory lists an estimated rating-like figure, but it is not sufficiently sourced here to treat as a verified review credential.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Custom CRM. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Technical Support. Service: Sales & Marketing. Service: Recruitment. Service: Data Entry & Processing. Service: Back Office. Service: Customer Support. Description Long: We use cookies to personalize content, provide social media features, and analyze our traffic. We also share information about your use of our site with our analytics partners. You can change your preferences at any time. For more information, please see our Privacy Policy

Methodology

BPO Andina's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 31 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Recruitment
• Data Entry & Processing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.bpoandina.com

Email: info@bpoandina.com

Phone: 593 98 506 1495

LinkedIn: https://www.linkedin.com/company/bpoandinaec/

Frequently Asked Questions

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