BPO Plus scorecard

Company Overview

BPO Plus is a BPO company, founded in 2005, with approximately 500-999 employees. They specialize in Chat Support, Technical Support, Voice Support, Email Support, Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

In that time, it has expanded its consumer experience solutions to include a variety of technology-related offerings. These include analytics, as well as many back-office solutions and customer support solutions. The organization has been in operation for thirteen years and has amassed more than 400 clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: enterprise. Voice: service-oriented. Voice: regional. Voice: operations-focused. Imagery Style: corporate service branding; website copy emphasizes outsourcing, technology, and round-the-clock support. Client Value Proposition: Summary: BPO Plus positions its value around improving customer experience, operational quality, and efficiency while lowering costs.. Value Points: Title: Customer experience improvement. Value Points: Description: Public messaging emphasizes improved consumer and end-user experiences through outsourced service delivery.. Value Points: Title: Operational efficiency. Value Points: Description: The company says its services help clients improve operations and quality.. Value Points: Title: Cost reduction. Value Points: Description: Public materials state that outsourcing is used to lower costs.. Value Points: Title: Multi-channel support. Value Points: Description: Offerings include voice, chat, email, voicemail, social media, and technical support.. Company Overview: Tagline: BPO+ is positioned as a leading business process outsourcing organization in the Middle East.. Highlights: Describes itself as the largest outsourcing provider in the Middle East.. Highlights: States a focus on experience delivery through technology, analytics, and back office.. Highlights: Advertises 24/7/365 support for clients.. Description: BPO Plus presents itself as a business process outsourcing provider focused on contact center, back-office, technology, and related outsourcing services for clients across the Middle East.. Competitive Differentiators: Differentiators: Title: Broad outsourcing scope. Differentiators: Description: Public materials indicate the company goes beyond call centers into IT services, back-office work, social media management, and related outsourcing functions.. Differentiators: Title: Regional positioning. Differentiators: Description: The company describes itself as a leading and largest outsourcing provider in the Middle East.. Differentiators: Title: Technology and analytics emphasis. Differentiators: Description: Public messaging highlights experience delivery through

Strengths

• Brand Profile: Voice: enterprise. Voice: service-oriented. Voice: regional. Voice: operations-focused. Imagery Style: corporate service branding; website copy emphasizes outsourcing, technology, and round-the-clock support. (public_web; observed 2026-08-12)
• Client Portfolio: Industry Concentration: Banking. Industry Concentration: Financial. Industry Concentration: Healthcare. Industry Concentration: Insurance. Industry Concentration: F&B. Industry Concentration: Retail. (public_web; observed 2026-08-12)
• Client Value Proposition: Summary: BPO Plus positions its value around improving customer experience, operational quality, and efficiency while lowering costs.. Value Points: Title: Customer experience improvement. Value Points: Description: Public messaging emphasizes improved consumer and end-user experiences through outsourced service delivery.. Value Points: Title: Operational efficiency. Value Points: Description: The company says its services help clients improve operations and quality.. Value Points: Title: Cost reduction. Value Points: Description: Public materials state that outsourcing is used to lower costs... (public_web; observed 2026-06-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-26)

Firmographics

GB100 score

Overall score: 47

• egs: 41.1
• growth: 56.5
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 33.5
• digital_readiness: 53.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

BPO Plus's structured service taxonomy includes Chat Support, Technical Support, Voice Support, Email Support, Customer Support, Recruitment, Back Office. Client Portfolio: Industry Concentration: Banking. Industry Concentration: Financial. Industry Concentration: Healthcare. Industry Concentration: Insurance. Industry Concentration: F&B. Industry Concentration: Retail. Competitive Landscape: Competitors: Name: N/A. Competitors: Relationship: adjacent. Positioning: Regional BPO and outsourcing provider in the Middle East with contact center, manpower outsourcing, consulting, and technology services.. Market Signals: Website positions the company across banking, financial, healthcare, insurance, F&B, and retail verticals. Market Signals: Third-party directories describe the company as a Qatar-based outsourcing provider with Middle East coverage. Differentiators: 24/7/365 support claimed on website. Differentiators: Presence across 5 countries claimed on website. Differentiators: In-house 200-seater call center claimed. Differentiators: Multi-service offering spanning BPO, consulting, technology, and manpower outsourcing. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound services. Categories: Services: 24x7 customer service desk. Categories: Services: voice support. Categories: Services: chat support. Categories: Services: email support. Categories: Services: voice mail support. Categories: Services: IVR management. Categories: Services: technical support. Categories: Services: helpdesk support. Categories: Services: enquiry management. Categories: Services: voice recording services. Categories: Services: social media support services. Categories: Name: Outbound services. Categories: Services: Customer relationship management. Categories: Services: market research. Categories: Services: customer satisfaction survey. Categories: Services: customer win back programs. Categories: Services: lead generation. Categories: Name: Process outsourcing services. Categories: Services: Transaction processing / back office. Categories: Services: knowledge process outsourcing. Categories: Services: HR services. Categories: Services: financial and account services. Categories: Services: technical support services. Categories: Services: social media commerce. Categories: Services: consultancy services. Categories: Services: manpower outsourcing and payroll. Categories: Services: social media management. Categories: Services: SMS and email marketing. Categories: Services: sports and entertainment management. Categories: Services: data management. Executive Summary: Summary: BPO Plus is a Qatar-based outsourcing

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Doha. Centers: Model: in-house call center. Centers: Seats: 200. Centers: Country: Qatar. Centers: City: Muscat. Centers: Model: office. Centers: Country: Oman. Centers: City: Doha. Centers: Model: headquarters. Centers: Country: Qatar. Key Firmographics: Sectors Display: BFSI. Sectors Display: sports. Sectors Display: telecom. Sectors Display: education. Sectors Display: healthcare. Sectors Display: travel and hospitality. Sectors Display: consumer goods. Sectors Display: retail. Sectors Display: technology. Headquarters Display: Doha, Qatar. Ownership Type Display: Privately held. Financial Health: Overall Health: unknown. Reputation & Reviews: Credentials: Detail: Listing indicates 200+ employee reviews and 13 reviews in the last 6 months.. Credentials: Rating: 4.4/5. Credentials: Platform: AmbitionBox. Asset Logo: Visibility: public. Asset Image: Visibility: public. Asset Favicon: Visibility: public. Coverage Hours: 24/7. Service: Technical Support. Service: Recruitment. Service: Back Office. Service: Email Support. Service: Chat Support. Service: Voice Support. Service: Customer Support. Description Long: [](https://www.bpo-plus.com/wp-content/uploads/2017/11/about.jpg) **XHTML:** You can use these tags: ` `.

Methodology

BPO Plus's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Technical Support
• Voice Support
• Email Support
• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.bpo-plus.com

Email: -

Phone: 974 4406 9022

LinkedIn: http://www.linkedin.com/company/bpo-business-process-outsourcing

Frequently Asked Questions

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