Callforce scorecard

Company Overview

Callforce is a BPO company, founded in 1999, with approximately 100-249 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Careers

Executive summary

Brand Profile: Voice: innovative. Voice: customised. Voice: award-winning. Voice: global. Voice: thought-leader. Tagline: Delivering innovative, customised contact centre solutions from South Africa to the Global Market. Imagery Style: Corporate BPO branding with emphasis on professional service delivery and global operations. Client Value Proposition: Summary: Callforce positions itself as a scalable outsourcing partner for organizations seeking customer engagement delivery from South Africa, with emphasis on multilingual capability, omnichannel service, and technology-enabled execution.. Value Points: Title: Scalable delivery. Value Points: Description: Markets itself as able to support global clients through multi-site South African operations.. Value Points: Title: Customer experience focus. Value Points: Description: Highlights exceptional customer experience through contact center and digital engagement capabilities.. Value Points: Title: Technology-enabled outsourcing. Value Points: Description: Recent messaging emphasizes AI-powered and automation-assisted service delivery.. Value Points: Title: Global market support. Value Points: Description: Public materials reference servicing clients across the UK, Europe, the USA, and other regions.. Company Overview: Tagline: Business Process Outsourcing (BPO) specialists. Highlights: South African BPO and contact center solutions provider. Highlights: Operates from Johannesburg, Cape Town, and Durban. Highlights: Positions itself around omnichannel and AI-enabled customer engagement. Highlights: Publishes compliance and verification documentation on its website. Description: Callforce Outsourcing Specialists appears to be a South Africa-based BPO provider focused on omnichannel customer engagement and contact center outsourcing, with operations in Johannesburg, Cape Town, and Durban.. Competitive Differentiators: Differentiators: Title: South African delivery footprint. Differentiators: Description: Public materials state operations from Johannesburg, Cape Town, and Durban, which supports distributed delivery.. Differentiators: Title: Omnichannel and customized solutions. Differentiators: Description: The company emphasizes customized contact

Strengths

• Brand Profile: Voice: innovative. Voice: customised. Voice: award-winning. Voice: global. Voice: thought-leader. Tagline: Delivering innovative, customised contact centre solutions from South Africa to the Global Market. Imagery Style: Corporate BPO branding with emphasis on professional service delivery and global operations. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Callforce positions itself as a scalable outsourcing partner for organizations seeking customer engagement delivery from South Africa, with emphasis on multilingual capability, omnichannel service, and technology-enabled execution.. Value Points: Title: Scalable delivery. Value Points: Description: Markets itself as able to support global clients through multi-site South African operations.. Value Points: Title: Customer experience focus. Value Points: Description: Highlights exceptional customer experience through contact center and digital engagement capabilities.. Value Points: Title: Technology-enabled outsourcing. Value. (public_web; observed 2025-05-10)
• Company Overview: Tagline: Business Process Outsourcing (BPO) specialists. Highlights: South African BPO and contact center solutions provider. Highlights: Operates from Johannesburg, Cape Town, and Durban. Highlights: Positions itself around omnichannel and AI-enabled customer engagement. Highlights: Publishes compliance and verification documentation on its website. Description: Callforce Outsourcing Specialists appears to be a South Africa-based BPO provider focused on omnichannel customer engagement and contact center outsourcing, with operations in Johannesburg, Cape Town, and Durban.. (public_web; observed 2025-05-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-05-10)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-11-26)

Firmographics

GB100 score

Overall score: 48

• egs: 42.7
• growth: 56.5
• reputation: 49
• ai_readiness: 50
• market_footprint: 32.5
• digital_readiness: 54.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Callforce's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: CallForce is presented alongside other BPO providers in marketplace/directories, indicating a broad competitive set rather than a single named peer set.. Competitors: Relationship: adjacent. Positioning: South Africa-based BPO and contact centre provider focused on innovative, customised, omnichannel solutions for global clients.. Market Signals: Targets global markets from South Africa. Market Signals: Positions as omnichannel BPO and contact centre specialist. Market Signals: Services blue-chip clients locally and internationally. Differentiators: Three South African operational sites. Differentiators: Hybrid model combining contact centre and remote-based operations. Differentiators: BBBEE Level 1 contributor. Differentiators: Over 20 years of experience. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center outsourcing. Categories: Services: Inbound customer support. Categories: Services: Outbound customer engagement. Categories: Services: Customer service operations. Categories: Name: Omnichannel CX solutions. Categories: Services: Omnichannel customer engagement. Categories: Services: Digital engagement. Categories: Services: Customer experience delivery. Categories: Name: Business process outsourcing. Categories: Services: Customized BPO solutions. Categories: Services: Process management. Categories: Services: Scalable outsourcing delivery. Categories: Name: Business function outsourcing / AI-enabled delivery. Categories: Services: AI-powered outsourcing. Categories: Services: Outcome-based outsourcing support. Categories: Services: Automation-assisted service delivery. Asset Fact Document Signal: Role: compliance_document. Statement: | Black People Living in Rural Areas Percentage | | 0 % | Department of Trade & Industry | Amended ICT Sector Codes |. Delivery Center Details: Centers: City: Johannesburg. Centers: Model: hybrid contact centre and remote-based operations. Centers: Country: South Africa. Centers: City: Cape Town. Centers: Model: hybrid contact centre and remote-based operations. Centers: Country: South Africa. Centers: City: Durban. Centers: Model: hybrid contact centre and remote-based operations. Centers: Country: South Africa. Financial Health: Overall Health:

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 1999. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business process outsourcing. Sectors Display: Contact center / customer experience. Headquarters Display: Johannesburg, Gauteng, South Africa. Employee Count Display: 1001-5000 employees (LinkedIn); other public directories show smaller estimates. Ownership Type Display: Privately held. Executive Summary: Summary: Callforce is a South African outsourcing firm serving global markets with customized, omnichannel customer experience and contact center solutions; recent public materials also describe it as expanding into AI-powered business function outsourcing.. Leadership & Executives: Executives: Name: Roshan Sookdeo. Executives: Title: Head of Global Solutions. Executives: Name: Justin Aldrich. Executives: Title: Global Business Development Executive. Executives: Name: Melanie Rajah. Executives: Title: Technical Signatory (named in B-BBEE verification certificate). Recent News: Articles: Date: 2026-05-05. Articles: Title: CallForce Appoints Justin Aldrich as Global Business Development Executive. Articles: Source: Callforce Outsourcing Specialists. Articles: Summary: Announces a leadership appointment and describes the company as expanding its AI-powered outsourcing positioning.. Articles: Date: 2026-05-12. Articles: Title: OnviSource and CallForce Joint Venture Launches OnviForce Globally. Articles: Source: PRWeb. Articles: Summary: Announces the OnviForce joint venture and frames Callforce as an AI-native, outcome-based outsourcing provider.. Articles: Date: 2026-02-24. Articles: Title: CallForce Outsourcing Specialists' Post - LinkedIn. Articles: Source: LinkedIn. Articles: Summary: Public post states that Callforce is HIPAA certified.. Reputation & Reviews: Summary: Publicly accessible sources indicate the company is established and active, but independently verifiable review-platform ratings were not confirmed from the available sources.. Asset Fact Document Signal: Role: compliance_document. Statement: | Black Unemployed Percentage | | 0 % | Certificate Expiry date | 28th June 2023 |.

Methodology

Callforce's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callforceoutsourcing.com

Email: sales@callforce.co.za

Phone: 27 11 519 9900

LinkedIn: http://www.linkedin.com/company/callforce

Frequently Asked Questions

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