Callnovo scorecard

Company Overview

Callnovo is a BPO company. They specialize in Sales & Marketing, Content Moderation, Technical Support, Customer Support, Recruitment, Back Office.

Room 607, Building 1 \[Shenchengjiao\], Longhua Design Industrial Park, Hongmu Street, Longhua District, Shenzhen, Guangdong, 518110

Executive summary

Brand Profile: Voice: professional. Voice: multilingual. Voice: service-oriented. Tagline: Multilingual Call Center-Customer Service Solutions. Client Value Proposition: Summary: Callnovo positions itself as a flexible outsourced customer experience partner for global and multilingual operations, combining human support with software and AI-enabled tooling.. Value Points: Title: Multilingual coverage. Value Points: Description: Designed for companies needing customer support across many languages and markets.. Value Points: Title: Global scalability. Value Points: Description: Public materials indicate distributed operations and 24/7 service coverage across multiple centers.. Value Points: Title: Flexible outsourcing model. Value Points: Description: Marketed as customized and flexible for both small and large international companies.. Company Overview: Tagline: Multilingual call center and customer service solutions. Highlights: Founded in 2004. Highlights: Headquartered in Canada, with additional operations in China and other global centers. Highlights: Positions around multilingual customer service, technical support, and CRM/omnichannel contact center solutions. Description: Callnovo presents itself as a technology-enabled multilingual customer service and outsourced contact center provider with global operations and omnichannel support capabilities.. Competitive Differentiators: Differentiators: Title: Multilingual delivery. Differentiators: Description: The company emphasizes support in 65+ languages and states it serves global customers across multiple continents.. Differentiators: Title: Global operating footprint. Differentiators: Description: Public materials reference 16+ global centers and operations in Canada, China, Bolivia, Nicaragua, and the Philippines.. Differentiators: Title: Technology-enabled CX stack. Differentiators: Description: Public descriptions highlight omnichannel SaaS, CRM technology, AI-assisted support, and integrated contact center solutions.. Key Firmographics: Founded Year: 2004. Sectors Display: Customer service outsourcing. Sectors Display: Technical support. Sectors Display: Contact center services. Sectors Display: CRM/omnichannel customer experience. Headquarters Display: Markham, Ontario, Canada.

Strengths

• Brand Profile: Voice: professional. Voice: multilingual. Voice: service-oriented. Tagline: Multilingual Call Center-Customer Service Solutions. (public_web; observed 2026-07-29)
• Client Value Proposition: Summary: Callnovo positions itself as a flexible outsourced customer experience partner for global and multilingual operations, combining human support with software and AI-enabled tooling.. Value Points: Title: Multilingual coverage. Value Points: Description: Designed for companies needing customer support across many languages and markets.. Value Points: Title: Global scalability. Value Points: Description: Public materials indicate distributed operations and 24/7 service coverage across multiple centers.. Value Points: Title: Flexible outsourcing model. Value Points: Description: Marketed as customized. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Multilingual call center and customer service solutions. Highlights: Founded in 2004. Highlights: Headquartered in Canada, with additional operations in China and other global centers. Highlights: Positions around multilingual customer service, technical support, and CRM/omnichannel contact center solutions. Description: Callnovo presents itself as a technology-enabled multilingual customer service and outsourced contact center provider with global operations and omnichannel support capabilities.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Callnovo's structured service taxonomy includes Sales & Marketing, Content Moderation, Technical Support, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Positioning: Multilingual customer service outsourcing and call center provider with distributed operations across North America, China, South America, Central America, and the Philippines.. Market Signals: Published recruitment content indicates ongoing hiring interest.. Market Signals: The website emphasizes multilingual customer service outsourcing rather than a narrow vertical specialization.. Differentiators: Publicly listed multilingual service positioning.. Differentiators: Multi-country delivery footprint with centers in Canada, China, Bolivia, Nicaragua, and the Philippines.. Recent News: Articles: Date: 2026-08-25. Articles: Title: Callnovo website pages updated with service and contact information. Articles: Source: Callnovo. Articles: Summary: The company’s public site showed updated service messaging and contact details.. Articles: Date: 2026-08-08. Articles: Title: Callnovo contact page updated. Articles: Source: Callnovo. Articles: Summary: The contact page reflected current business, HR, and headquarters information.. Articles: Date: 2026-07-29. Articles: Title: Callnovo company website last updated. Articles: Source: Callnovo. Articles: Summary: The homepage metadata showed a recent site update date.. Reputation & Reviews: Summary: Public review and directory signals exist, but the available sources do not provide a verifiable aggregated rating in the captured snippets.. Credentials: Detail: Company profile is listed, but no rating value was verifiable from the accessible snippet.. Credentials: Platform: Clutch. Credentials: Detail: Company directory listing is present with contact and profile information.. Credentials: Platform: Outsource Accelerator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Multilingual customer service. Categories: Services: Omnichannel customer engagement. Categories: Services: Live chat support. Categories: Services: Voice service. Categories: Name: Technical support. Categories: Services: Technical support outsourcing. Categories: Name: Contact center operations. Categories: Services: Inbound customer service. Categories: Services: Outsourced contact center operations. Categories: Services: Call center

Geography

Delivery Center Details: Centers: City: Markham. Centers: Country: Canada. Centers: City: Yueyang. Centers: Country: China. Centers: City: Shenzhen. Centers: Country: China. Centers: City: La Paz. Centers: Country: Bolivia. Centers: City: Managua. Centers: Country: Nicaragua. Centers: City: Cabanatuan City. Centers: Country: Philippines. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Organizations seeking tailored outsourced contact center or multilingual support engagements. Models: Description: Public pages invite business inquiries and quote requests rather than listing fixed prices.. Summary: No public pricing card, rate sheet, or standardized engagement model was verified in the available sources.. Executive Summary: Summary: Callnovo is a multilingual BPO/contact center provider focused on outsourced customer service, technical support, and omnichannel customer experience operations for global companies.. Language: Vietnamese. Language: Spanish. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Jackie Xu. Executives: Title: Founder and CEO. Asset Logo: Visibility: public. Compliance: COPC. Compliance: HIPAA. Service: Technical Support. Service: Sales & Marketing. Service: Content Moderation. Service: Recruitment. Service: Back Office. Service: Customer Support. Description Long: Room 607, Building 1 \[Shenchengjiao\], Longhua Design Industrial Park, Hongmu Street, Longhua District, Shenzhen, Guangdong, 518110.

Methodology

Callnovo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 42 distinct source URLs and retained 52 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Content Moderation
• Technical Support
• Customer Support
• Recruitment
• Back Office

Contact

Website: https://www.callnovo.com

Email: info@callnovo.com

Phone: 200-2023

Frequently Asked Questions

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