Canon Business Process Services scorecard

Company Overview

Canon Business Process Services is a BPO company headquartered in New York, United States, founded in 1985, with approximately 3,500 employees. They specialize in Sales & Marketing, Recruitment Process Outsourcing. They serve the Government & Public Sector, Healthcare & Life Sciences, Fintech & Financial Services, Insurance industries.

The organization has been a reliable BPO outsourcing provider for over 40 years, serving 16 consecutive years as a global IAOP leader. This organization delivers various business process outsourcing (BPO) solutions, including customer care, finance and accounting, human resources, and procurement support, that are cost-effective, high-quality, and Canon brand-aligned solutions. Headquartered in New York, Canon Business Process solutions have branches all over the United States of America and the Philippines. Canon Business Process solutions in the Philippines boasts over 2317 employees and estimated revenue of $557.9 M. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: professional. Voice: solution-oriented. Voice: enterprise-focused. Voice: process-optimization. Tagline: Business Process Outsourcing Services Company. Imagery Style: null. Company Overview: Tagline: Business Process Outsourcing Services Company. Highlights: Business process outsourcing. Highlights: Onsite logistics. Highlights: Digital transformation. Highlights: Hybrid onshore/offshore service delivery. Highlights: Wholly owned subsidiary of Canon U.S.A.. Description: Canon Business Process Services is a business process outsourcing provider and a wholly owned subsidiary of Canon U.S.A., with a hybrid service delivery model supported by secure, cloud-based technologies.[1][2][4]. Executive Summary: Summary: Canon Business Process Services presents itself as a leading BPO provider focused on helping organizations improve operational performance through process design, intelligent automation, document and information services, and flexible on-site, off-site, and offshore delivery models.[2][4][11]. Description Long: Since our early days, Canon has been known as an innovative company with a long-term perspective. Its products and services have earned a global reputation for quality and performance that few can rival. With $28.5 billion in global revenue, Canon Inc. has ranked in the top-ten overall in U.S. patents granted for 42 consecutive years as of 2026. Canon also was ranked the 100th most valuable brand according to Interbrand’s annual ranking of “Best Global Brands” and was recognized as one of the "World’s Most Trustworthy Companies 2025." Canon U.S.A. has been featured in Newsweek magazine’s “Most Loved Workplaces” list and was recognized in Forbes’ "2026 Most Trusted Companies in America" list. Canon U.S.A. has also been ranked among the best customer service providers in the country by USA Today and Plant-A Insights Group, earning 4 ½ out of 5 stars.

Strengths

• Brand Profile: Voice: professional. Voice: solution-oriented. Voice: enterprise-focused. Voice: process-optimization. Tagline: Business Process Outsourcing Services Company. Imagery Style: null. (public_web; observed 2026-08-09)
• Company Overview: Tagline: Business Process Outsourcing Services Company. Highlights: Business process outsourcing. Highlights: Onsite logistics. Highlights: Digital transformation. Highlights: Hybrid onshore/offshore service delivery. Highlights: Wholly owned subsidiary of Canon U.S.A.. Description: Canon Business Process Services is a business process outsourcing provider and a wholly owned subsidiary of Canon U.S.A., with a hybrid service delivery model supported by secure, cloud-based technologies.[1][2][4]. (public_web; observed 2026-08-24)
• Competitive Landscape: Competitors: Name: Imagenet. Competitors: Evidence: Listed by CB Insights as a top competitor.. Competitors: Relationship: direct. Competitors: Name: Prestige International Co., Ltd.. Competitors: Evidence: Listed by CB Insights as a top competitor.. Competitors: Relationship: direct. Competitors: Name: BRYJ. Competitors: Evidence: Listed by CB Insights as a top competitor.. Competitors: Relationship: direct. Competitors: Name: Cognizant. Competitors: Evidence: Listed by ZoomInfo among alternatives/competitors in the broader BPO space.. Competitors: Relationship: adjacent. Competitors: Name: Wipro. Competitors: Evidence: Listed. (public_web; observed 2026-08-01)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 54

• egs: 47.4
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 57.3
• digital_readiness: 64.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Canon Business Process Services's structured service taxonomy includes Sales & Marketing, Recruitment Process Outsourcing. Competitive Landscape: Competitors: Name: Imagenet. Competitors: Evidence: Listed by CB Insights as a top competitor.. Competitors: Relationship: direct. Competitors: Name: Prestige International Co., Ltd.. Competitors: Evidence: Listed by CB Insights as a top competitor.. Competitors: Relationship: direct. Competitors: Name: BRYJ. Competitors: Evidence: Listed by CB Insights as a top competitor.. Competitors: Relationship: direct. Competitors: Name: Cognizant. Competitors: Evidence: Listed by ZoomInfo among alternatives/competitors in the broader BPO space.. Competitors: Relationship: adjacent. Competitors: Name: Wipro. Competitors: Evidence: Listed by ZoomInfo among alternatives/competitors in the broader BPO space.. Competitors: Relationship: adjacent. Competitors: Name: Conduent. Competitors: Evidence: Listed by ZoomInfo among alternatives/competitors in the broader managed document services/BPO space.. Competitors: Relationship: adjacent. Competitors: Name: Genpact. Competitors: Evidence: Listed by ZoomInfo among alternatives/competitors in the broader managed document services/BPO space.. Competitors: Relationship: adjacent. Competitors: Name: Iron Mountain. Competitors: Evidence: Listed by ZoomInfo among alternatives/competitors in the broader managed document services/BPO space.. Competitors: Relationship: adjacent. Competitors: Name:. Services & Offerings: Categories: Name: Business Process Outsourcing. Categories: Services: On-site business process services. Categories: Services: Off-site business process services. Categories: Services: Offshore business process services. Categories: Services: Workflow and form design. Categories: Services: Document digitization. Categories: Services: Search-enabled imaging. Categories: Services: Historical and vital records preservation. Categories: Services: Indexing and coding. Categories: Services: Transactional processing. Categories: Services: Digital distribution and retrieval. Categories: Services: Automated invoice and transaction processing. Categories: Name: Document Services. Categories: Services: Document imaging. Categories: Services: Document scanning. Categories: Services: Document conversion. Categories: Services: Document indexing. Categories: Services: Data capture. Categories: Services: Information processing. Categories: Name: Intelligent Automation. Categories: Services: AI-driven document understanding. Categories: Services: Intelligent data extraction. Categories: Services: Workflow automation. Categories: Name: Print and Copy Services. Categories: Services: Managed document services. Categories: Services:

Geography

The public profile records headquarters as New York, United States. Countries listed in the structured record include Philippines, United States. Description Long: Since our early days, Canon has been known as an innovative company with a long-term perspective. Its products and services have earned a global reputation for quality and performance that few can rival. With $28.5 billion in global revenue, Canon Inc. has ranked in the top-ten overall in U.S. patents granted for 42 consecutive years as of 2026. Canon also was ranked the 100th most valuable brand according to Interbrand’s annual ranking of “Best Global Brands” and was recognized as one of the "World’s Most Trustworthy Companies 2025." Canon U.S.A. has been featured in Newsweek magazine’s “Most Loved Workplaces” list and was recognized in Forbes’ "2026 Most Trusted Companies in America" list. Canon U.S.A. has also been ranked among the best customer service providers in the country by USA Today and Plant-A Insights Group, earning 4 ½ out of 5 stars. Canon Business Process Services is the business optimization unit of the Canon group of companies and a wholly-owned subsidiary of Canon USA. Our innovative approach includes the latest technologies, workflow automation, Six Sigma™ methodologies and data analytics to enable business agility and your digital transformation. Canon Business Process Services is committed to understanding your business and strategic directives by leveraging our industry knowledge to advance your transformation initiatives.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: SOC 2. Service: Sales & Marketing. Monthly Search Volume: 2718. Domain Authority: 52.

Methodology

Canon Business Process Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Recruitment Process Outsourcing

Industries Served

• Government & Public Sector
• Healthcare & Life Sciences
• Fintech & Financial Services
• Insurance

Contact

Website: https://www.cbps.canon.com

Email: cbps-info@cbps.canon.com

Phone: 888-623-2668

LinkedIn: http://www.linkedin.com/company/canon-business-process-services-inc

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes