Caribbean Contact Center scorecard

Company Overview

Caribbean Contact Center is a BPO company. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Client Value Proposition: Summary: The public record suggests a value proposition centered on customer support, lead generation, sales, and back-office outsourcing delivered through a Caribbean contact-center model.. Value Points: Title: Broader outsourcing coverage. Value Points: Description: Public profiles indicate services beyond voice support, including back office and data entry.. Value Points: Title: Customer experience support. Value Points: Description: Directory listings emphasize customer service and multichannel support.. Value Points: Title: Commercial support functions. Value Points: Description: Public listings reference sales and lead generation capabilities.. Company Overview: Highlights: Listed as a BPO provider in a public outsourcing directory.. Highlights: Public profiles indicate contact center, customer support, sales, and back-office services.. Highlights: Publicly visible headquarters/location data appears inconsistent across directories.. Description: Caribbean Contact Center is listed as a business process outsourcing (BPO) provider in the Dominican Republic, with public directory profiles also indicating contact center services and multilingual support capabilities.. Competitive Differentiators: Differentiators: Title: Nearshore Caribbean positioning. Differentiators: Description: Public directory language places the company in the Caribbean region, which is commonly positioned for nearshore delivery to North American clients.. Differentiators: Title: Multichannel service scope. Differentiators: Description: Public profiles indicate support across voice, chat, email, and outbound functions, suggesting broad contact-center coverage.. Differentiators: Title: Regional workforce emphasis. Differentiators: Description: One public profile highlights the productivity and friendliness of the Haitian workforce, indicating a labor-force narrative in its market positioning.. Key Firmographics: Sectors Display: Business process outsourcing. Sectors Display: Contact center services. Sectors Display: Customer support. Headquarters Display: Santo Domingo, Distrito Nacional, Dominican Republic (directory listing); other public profiles also reference Port-au-Prince, Haiti. Employee

Strengths

• Client Value Proposition: Summary: The public record suggests a value proposition centered on customer support, lead generation, sales, and back-office outsourcing delivered through a Caribbean contact-center model.. Value Points: Title: Broader outsourcing coverage. Value Points: Description: Public profiles indicate services beyond voice support, including back office and data entry.. Value Points: Title: Customer experience support. Value Points: Description: Directory listings emphasize customer service and multichannel support.. Value Points: Title: Commercial support functions. Value Points: Description: Public listings reference. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Listed as a BPO provider in a public outsourcing directory.. Highlights: Public profiles indicate contact center, customer support, sales, and back-office services.. Highlights: Publicly visible headquarters/location data appears inconsistent across directories.. Description: Caribbean Contact Center is listed as a business process outsourcing (BPO) provider in the Dominican Republic, with public directory profiles also indicating contact center services and multilingual support capabilities.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: Nearshore Caribbean positioning. Differentiators: Description: Public directory language places the company in the Caribbean region, which is commonly positioned for nearshore delivery to North American clients.. Differentiators: Title: Multichannel service scope. Differentiators: Description: Public profiles indicate support across voice, chat, email, and outbound functions, suggesting broad contact-center coverage.. Differentiators: Title: Regional workforce emphasis. Differentiators: Description: One public profile highlights the productivity and friendliness of the Haitian workforce, indicating a labor-force narrative in its. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Caribbean Contact Center's structured service taxonomy includes Finance & Accounting. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Inbound customer support. Categories: Services: Multichannel support. Categories: Services: Chat support. Categories: Services: Email support. Categories: Name: Sales and growth support. Categories: Services: Outbound services. Categories: Services: Sales. Categories: Services: Lead generation. Categories: Services: Telesales. Categories: Name: Operations support. Categories: Services: Data entry. Categories: Services: Back office outsourcing. Categories: Services: Technical support. Categories: Services: Helpdesk. Executive Summary: Summary: Publicly available directory profiles describe Caribbean Contact Center as a BPO/contact center provider offering customer support and related outsourcing services, with directory evidence pointing to operations in the Dominican Republic and/or Haiti; the public record is inconsistent on exact headquarters and founding details.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Competitive Landscape: Competitors: Name: BIS Contact Center. Competitors: Evidence: Both are Caribbean/Latin American contact center and BPO providers listed in Outsource Accelerator, but the available source set does not establish a direct competitive relationship.. Competitors: Relationship: adjacent. Positioning: BPO provider based in the Dominican Republic.. Market Signals: Outsource Accelerator identifies Caribbean Contact Center as a BPO provider based in the Dominican Republic.. Market Signals: The company has a Santo Domingo headquarters listing in both Outsource Accelerator and LinkedIn.. Delivery Center Details: Centers: City: Santo Domingo. Centers: Country: Dominican Republic. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No reliable public review aggregate, verified rating, or testimonial corpus was found in the accessible sources provided here. Public directory pages do not supply enough review detail

Geography

Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Caribbean Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 45 distinct source URLs and retained 52 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://caribbeancontact-center.com

Email: tchenky@caribbeancontact-center.com

Phone: 8496392922

LinkedIn: https://www.linkedin.com/company/caribbean-contact-center

Frequently Asked Questions

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