Centrecom scorecard

Company Overview

Centrecom is a BPO company, founded in 2006, with approximately 250-499 employees. They specialize in Sales & Marketing, Human Resources, Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Being in the industry for more than 30 years, it has established its reputation for professional solutions and has expanded its operation with offices in Libya, Morocco, Malta, Fiji, Australia, New Zealand, and the USA. Centrecom is proud to conquer the diversity and cultural barriers in the industry as it invested in the latest technology to serve any brand operating in any geographic location. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-focused. Voice: multilingual. Imagery Style: No public brand kit or media kit was identified; the website copy emphasizes professional outsourcing and customer service.. Client Value Proposition: Summary: Centrecom’s public value proposition is outsourced service delivery for customer operations and back-office processes, with added specialization in aviation-related workflows and multilingual support.. Value Points: Title: Customer operations support. Value Points: Description: Offers inbound, overflow, help desk, and omni-channel customer service capabilities.. Value Points: Title: Process outsourcing. Value Points: Description: Covers back-office administration, data entry, payroll, document management, and KYC support.. Value Points: Title: Aviation domain support. Value Points: Description: Provides airline revenue accounting and other aviation-specific services.. Company Overview: Tagline: Contact centre and BPO outsourcing partner. Highlights: Outsourcing partner for contact centre and back office work. Highlights: Specialized airline revenue accounting and aviation-related services. Highlights: Positions itself as multilingual and international in scope. Description: Centrecom presents itself as a contact centre and business process outsourcing provider offering contact centre services, back-office functions, airline revenue accounting, and GSA services.. Competitive Differentiators: Differentiators: Title: Multilingual delivery. Differentiators: Description: Public materials describe Centrecom as a multilingual BPO provider.. Differentiators: Title: International operating footprint. Differentiators: Description: Public profiles reference operations in Malta, Fiji, and Australia.. Differentiators: Title: Aviation specialization. Differentiators: Description: The company highlights airline revenue accounting and other aviation-focused services alongside standard contact centre and back-office work.. Differentiators: Title: Tailored outsourcing services. Differentiators: Description: Public copy emphasizes tailored, client-specific outsourcing solutions.. Competitive Landscape: Competitors: Name: Outsourcing providers in Malta. Competitors: Evidence: Centrecom markets itself as a BPO/contact centre

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-focused. Voice: multilingual. Imagery Style: No public brand kit or media kit was identified; the website copy emphasizes professional outsourcing and customer service.. (public_web; observed 2026-08-14)
• Client Value Proposition: Summary: Centrecom’s public value proposition is outsourced service delivery for customer operations and back-office processes, with added specialization in aviation-related workflows and multilingual support.. Value Points: Title: Customer operations support. Value Points: Description: Offers inbound, overflow, help desk, and omni-channel customer service capabilities.. Value Points: Title: Process outsourcing. Value Points: Description: Covers back-office administration, data entry, payroll, document management, and KYC support.. Value Points: Title: Aviation domain support. Value Points: Description: Provides airline revenue accounting. (public_web; observed 2026-08-14)
• Company Overview: Tagline: Contact centre and BPO outsourcing partner. Highlights: Outsourcing partner for contact centre and back office work. Highlights: Specialized airline revenue accounting and aviation-related services. Highlights: Positions itself as multilingual and international in scope. Description: Centrecom presents itself as a contact centre and business process outsourcing provider offering contact centre services, back-office functions, airline revenue accounting, and GSA services.. (public_web; observed 2026-08-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 49

• egs: 41.1
• growth: 56.5
• reputation: 54.3
• ai_readiness: 50
• market_footprint: 34.2
• digital_readiness: 54.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Centrecom's structured service taxonomy includes Sales & Marketing, Human Resources, Technical Support, Customer Support, Back Office. Key Firmographics: Founded Year: 1989. Sectors Display: Business Process Outsourcing. Sectors Display: Contact Centre Services. Sectors Display: Back Office Services. Sectors Display: Aviation / Airline Services. Headquarters Display: Mosta, Malta. Recent News: Articles: Date: 2022-10-25. Articles: Title: Centrecom goes 24/7 after winning two major clients. Articles: Source: Times of Malta. Articles: Summary: Reported that Centrecom began round-the-clock operations after winning major client work and expanding service coverage.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact centre services. Categories: Services: Inbound customer support. Categories: Services: First-level customer support. Categories: Services: Call overflow handling. Categories: Services: Omni-channel contact centre service. Categories: Services: Front office customer service. Categories: Services: Outbound services. Categories: Services: Crisis and disruption management. Categories: Services: Reception/concierge services. Categories: Name: Back office services. Categories: Services: Back-office and administration process outsourcing. Categories: Services: Data inputting. Categories: Services: Document management. Categories: Services: Payroll services. Categories: Services: KYC services. Categories: Services: Training services. Categories: Name: Aviation and airline services. Categories: Services: Airline revenue accounting. Categories: Services: Specialized airline services. Categories: Services: GSA service. Categories: Services: Airport office management. Categories: Services: Airline and aviation consultancy services. Categories: Services: Reservations and ticketing support. Categories: Services: Customer support for aviation-related workflows. Categories: Services: Loyalty program support. Executive Summary: Summary: Centrecom is a Malta-based BPO and contact centre provider with a public profile focused on outsourced customer service, back-office processing, and airline-related operational support, with additional references to multilingual and international delivery.. Service: Technical Support. Service: Sales & Marketing. Service: Human Resources. Service: Back Office. Description Long: We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services. Centrecom takes pride

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Luqa. Centers: Country: Malta. Centers: City: Suva. Centers: Country: Fiji. Centers: City: Australia. Centers: Country: Australia. Hiring & Workforce Signals: Open Positions: Title: Customer Support or Front Desk Representative. Open Positions: Location: Malta. Open Positions: Seniority: Entry. Open Positions: Department: Customer Support / Front Desk. Open Positions: Title: Airline Contact Centre Agent (German Speaking). Open Positions: Location: Malta. Open Positions: Seniority: Entry. Open Positions: Department: Contact Centre. Open Positions: Title: Customer Care Agent (Maltese Speaking). Open Positions: Location: Malta. Open Positions: Seniority: Entry. Open Positions: Department: Customer Care. Open Positions: Title: Front Desk Representatives (Maltese speaking). Open Positions: Location: Malta. Open Positions: Seniority: Entry. Open Positions: Department: Front Desk. Workforce Signals: Training Provided: true. Workforce Signals: Languages Required: Maltese. Workforce Signals: Languages Required: English. Workforce Signals: Languages Required: German. Workforce Signals: Office Software Mentioned: Microsoft Office. Workforce Signals: Office Software Mentioned: Excel. Workforce Signals: Office Software Mentioned: Word. Financial Health: Risk Factors: No audited financial statements or public financing events were identified in the available sources.. Risk Factors: Third-party directory data references revenue, but no primary public filing was available to verify it.. Overall Health: unknown. Asset Logo: Visibility: public. Coverage Hours: 24/7.

Methodology

Centrecom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Human Resources
• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.centrecom.net

Email: -

Phone: +679 321 2300

LinkedIn: https://www.linkedin.com/company/centrecommalta/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes