Clearanswer scorecard

Company Overview

Clearanswer is a BPO company, founded in 1998, with approximately 500-999 employees. They specialize in Sales & Marketing, Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

To find out how Clearanswer's intelligent, efficient and economical services can help you gain, retain and grow your customers' business with you, please get in touch.

Executive summary

Brand Profile: Voice: professional. Voice: proactive. Voice: customer-focused. Voice: direct. Tagline: Smart, Professional and Proactive. Imagery Style: Minimal public visual evidence available from the sources reviewed; insufficient data for verified styling attributes.. Client Value Proposition: Summary: Clearanswer positions itself as a flexible outsourced contact-centre partner that can handle customer interactions across channels while tailoring delivery to client requirements.. Value Points: Title: Flexible support model. Value Points: Description: Can provide a complete outsourced solution or work alongside an existing team.. Value Points: Title: Multichannel customer handling. Value Points: Description: Supports customer interactions by phone, chat, email, and text.. Value Points: Title: Tailored service design. Value Points: Description: States that bespoke solutions are built to meet client requirements.. Value Points: Title: Operations with UK centers. Value Points: Description: Public materials identify centres in Hull and Leeds.. Company Overview: Tagline: Smart, Professional and Proactive. Highlights: Active private limited company incorporated on 2002-10-01.. Highlights: UK call-centre business with registered office in Rayleigh, Essex and operational centres in Hull and Leeds.. Highlights: Public materials describe outsourced customer contact solutions and specialist services.. Description: Clearanswer Call Centres Limited is a UK-based outsourced contact centre and business support provider offering customer contact solutions alongside specialist services.. Competitive Differentiators: Differentiators: Title: Bespoke outsourcing model. Differentiators: Description: Public materials state Clearanswer provides complete outsourced customer contact solutions or works alongside client teams.. Differentiators: Title: Omnichannel capability. Differentiators: Description: The company publicly lists phone, chat, email, text, and webchat handling.. Differentiators: Title: UK-based operational footprint. Differentiators: Description: The company states it is UK based with centres in Hull and Leeds..

Strengths

• Brand Profile: Voice: professional. Voice: proactive. Voice: customer-focused. Voice: direct. Tagline: Smart, Professional and Proactive. Imagery Style: Minimal public visual evidence available from the sources reviewed; insufficient data for verified styling attributes.. (public_web; observed 2026-08-23)
• Client Value Proposition: Summary: Clearanswer positions itself as a flexible outsourced contact-centre partner that can handle customer interactions across channels while tailoring delivery to client requirements.. Value Points: Title: Flexible support model. Value Points: Description: Can provide a complete outsourced solution or work alongside an existing team.. Value Points: Title: Multichannel customer handling. Value Points: Description: Supports customer interactions by phone, chat, email, and text.. Value Points: Title: Tailored service design. Value Points: Description: States that bespoke solutions. (public_web; observed 2026-08-23)
• Company Overview: Tagline: Smart, Professional and Proactive. Highlights: Active private limited company incorporated on 2002-10-01.. Highlights: UK call-centre business with registered office in Rayleigh, Essex and operational centres in Hull and Leeds.. Highlights: Public materials describe outsourced customer contact solutions and specialist services.. Description: Clearanswer Call Centres Limited is a UK-based outsourced contact centre and business support provider offering customer contact solutions alongside specialist services.. (public_web; observed 2025-10-16)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-03-22)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-10-04)

Firmographics

GB100 score

Overall score: 45

• egs: 42.8
• growth: 45.8
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 38.3
• digital_readiness: 42.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Clearanswer's structured service taxonomy includes Sales & Marketing, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator listed BPO providers. Competitors: Evidence: Clearanswer is described as a BPO services provider in a directory context, but no direct competitor comparisons are publicly documented in the available sources.. Competitors: Relationship: alternative. Positioning: UK-based outsourced customer contact and BPO provider focused on customer service, sales, and marketing support.. Market Signals: Public messaging emphasizes outsourced customer experience support and UK-based operations.. Market Signals: Carbon plan indicates operational sustainability commitments, including a 2030 net-zero target.. Differentiators: UK-based delivery. Differentiators: customer contact center focus. Differentiators: customer service, sales, and marketing support. Key Firmographics: Founded Year: 2002. Sectors Display: Call centres. Sectors Display: Business support services. Sectors Display: Telecommunications. Sectors Display: Utilities. Sectors Display: Manufacturing. Sectors Display: Financial services. Sectors Display: Travel. Headquarters Display: Registered office: Rayleigh, Essex, UK; operational locations publicly shown in Hull and Leeds. Employee Count Display: 501-1000 (LinkedIn display). Ownership Type Display: Private limited company / privately held. Reputation & Reviews: Summary: Public review sites show mixed employee sentiment and moderate overall ratings, but these are employee reviews rather than client references.. Credentials: Detail: 386 reviews, updated 2026-03-18.. Credentials: Rating: 3.2/5. Credentials: Platform: Indeed. Credentials: Detail: Customer review page exists, but no reliably extractable aggregate rating was verified from the available snippet.. Credentials: Platform: Trustpilot. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service. Categories: Services: Inbound customer service calls. Categories: Services: Customer contact handling. Categories: Services: Customer experience support. Categories: Name: Sales and marketing. Categories: Services: Outbound sales. Categories: Services: Sales support. Categories: Services: Marketing programmes. Categories: Name: Back-office and specialist support. Categories: Services: Back-office support. Categories: Services: Specialist services. Categories: Services: Appointment setting. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Hull. Centers: Country: United Kingdom. Centers: City: Leeds. Centers: Country: United Kingdom. Financial Health: Overall Health: unknown. Financial Events: Date: 2026-07-03. Financial Events: Event Type: other. Financial Events: Description: Carbon Reduction Plan published by Clearanswer Call Centres Limited; document states net zero target by 2030 and references energy and emissions baseline data, but no revenue, profit, funding, or debt information is publicly verifiable from the available sources.. Leadership & Executives: Executives: Name: Jade Holt. Executives: Title: Public tender contact listed for citizen experience email. Recent News: Articles: Date: 2026-07-03. Articles: Title: Carbon Reduction Plan published. Articles: Source: Clearanswer carbon reduction plan. Articles: Summary: A public carbon reduction plan states a net-zero target for 2030 and provides baseline emissions details for 2022.. Executive Summary: Summary: Clearanswer is a privately held UK contact-centre provider focused on outsourced customer service, sales, marketing, and back-office support, with public profiles indicating operations from Hull and Leeds and a company history dating to 2002.. Asset Fact Document Summary: Role: other_document. Summary: ## Carbon Reduction Plan ## Achieving Net Zero by 2030 **Supplier name:** Clearanswer Call Centres Limited **Publication date:** 03/07/2026 ## Commitment to achieving net zero Clearanswer Call Centres is committed to achieving net zero emissions by 2030. ## Baseline emissions footprint Baseline emissions are a record of the greenhouse gases that have been produced in the past and were produced prior to the introduction of any strategies to reduce emissions. Baseline emissions are the reference point against which emissions reduction can be measured. **Baseline year: 2022** _**Additional details relating to

Methodology

Clearanswer's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.clearanswer.co.uk

Email: info@clearanswer.co.uk

Phone: 01482 240543

LinkedIn: http://www.linkedin.com/company/clearanswer-call-centres

Frequently Asked Questions

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