Complete Call Solutions scorecard

Company Overview

Complete Call Solutions is a BPO company, founded in 2008, with approximately 50-99 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

This industry-leading BPO organization mainly focuses on providing quality customer support. It is also in charge of internet marketing, analytics solutions, web design, programming, and inbound support. Therefore, this makes their customized approach plausible for any organization regardless of size. Over time, the organization has experienced immense growth, which influenced its expansion. As a result, CCS set up satellite offices in Lawrence, Kansas, and Denver, Colorado. The organization’s current size is 51 to 200 employees, and its last reported revenue is $ 17 million. Complete Call Solutions was founded in 2008. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: client-focused. Tagline: USA Call Center Partners. Imagery Style: Corporate call-center and business-service presentation style. Client Value Proposition: Summary: Complete Call Solutions positions itself as a U.S.-based partner that can tailor contact center and BPO support to a company’s specific needs while aiming to improve service outcomes and conversion performance.. Value Points: Title: Customized solutions. Value Points: Description: The company says it will determine a solution that meets the specific needs of the client.. Value Points: Title: Customer experience focus. Value Points: Description: It claims its brand care specialists are designed to improve customer service scores.. Value Points: Title: Conversion and basket value support. Value Points: Description: The BPO page states the model is intended to support better conversion rates and higher average order value.. Value Points: Title: Multi-channel access. Value Points: Description: The company says clients can connect with customers through chat, email, phone, and other mediums.. Company Overview: Tagline: Multi-Channel Contact Center Solution. Highlights: Privately held company established in 2008.. Highlights: Provides BPO, CRM, outbound B2B sales, and multi-channel contact center services.. Highlights: Claims a U.S.-based delivery model and four decades of experience.. Highlights: States it has served nationally known brands including Crate & Barrel, National Geographic, The Metropolitan Museum of Art, and Zara.. Description: Complete Call Solutions is a privately held U.S.-based call center and BPO provider headquartered in Omaha, Nebraska, with additional offices in Lawrence, Kansas and Denver, Colorado.. Competitive Differentiators: Differentiators: Title: U.S.-based delivery model. Differentiators: Description: The company states that it is exclusively based in the U.S. and

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: client-focused. Tagline: USA Call Center Partners. Imagery Style: Corporate call-center and business-service presentation style. (public_web; observed 2026-08-03)
• Client Value Proposition: Summary: Complete Call Solutions positions itself as a U.S.-based partner that can tailor contact center and BPO support to a company’s specific needs while aiming to improve service outcomes and conversion performance.. Value Points: Title: Customized solutions. Value Points: Description: The company says it will determine a solution that meets the specific needs of the client.. Value Points: Title: Customer experience focus. Value Points: Description: It claims its brand care specialists are designed to improve. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Multi-Channel Contact Center Solution. Highlights: Privately held company established in 2008.. Highlights: Provides BPO, CRM, outbound B2B sales, and multi-channel contact center services.. Highlights: Claims a U.S.-based delivery model and four decades of experience.. Highlights: States it has served nationally known brands including Crate & Barrel, National Geographic, The Metropolitan Museum of Art, and Zara.. Description: Complete Call Solutions is a privately held U.S.-based call center and BPO provider headquartered in Omaha, Nebraska, with. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 39.9
• growth: 56.5
• reputation: 49
• ai_readiness: 50
• market_footprint: 30.1
• digital_readiness: 53.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Complete Call Solutions's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator listed BPO providers. Competitors: Evidence: The company is described as a BPO/CRM provider in a marketplace listing.. Competitors: Relationship: adjacent. Competitors: Name: General US call center and customer support outsourcers. Competitors: Evidence: Public site language emphasizes call center partner positioning and U.S.-based delivery.. Competitors: Relationship: direct. Positioning: US-based BPO and call center provider emphasizing customized CRM, inbound and outbound support, and a domestic delivery model.. Market Signals: Privately held company established in 2008.. Market Signals: Public materials describe worldwide client service through a U.S.-based model.. Differentiators: U.S.-based delivery model. Differentiators: Multiple U.S. call center locations. Differentiators: Customized CRM tool. Differentiators: Support across inbound, outbound, email, SMS, and social media monitoring. Hiring & Workforce Signals: Open Positions: Title: Customer Service Associate. Open Positions: Location: Omaha, NE. Open Positions: Seniority: entry. Open Positions: Department: Unknown. Open Positions: Title: Help Desk Support. Open Positions: Location: Omaha, NE. Open Positions: Seniority: entry. Open Positions: Department: Unknown. Workforce Signals: Headquarters: Omaha, NE. Workforce Signals: Reported Employee Count: 67. Workforce Signals: Reported On Website Jobs: 2. Key Firmographics: Founded Year: 2008. Sectors Display: Business process outsourcing. Sectors Display: Customer relationship management. Sectors Display: Contact center services. Headquarters Display: Omaha, Nebraska, United States. Ownership Type Display: Privately held. Employee & Client Sentiment: Red Flags: No verified, company-wide sentiment dataset was available from public sources in this pass.. Green Flags: Public employee reviews are available on Indeed.. Green Flags: Multiple U.S. locations are listed publicly.. Sentiment Trend: unknown. Sentiment Themes: Theme: Location-specific employee reviews are present on public review platforms. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: reviews by location. Sentiment Themes: Key Phrases: Omaha, NE. Sentiment Themes: Key Phrases: Remote.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Omaha. Centers: Model: call center. Centers: Country: United States. Centers: City: Denver. Centers: Model: call center. Centers: Country: United States. Centers: City: Lawrence. Centers: Model: call center. Centers: Country: United States. Centers: City: Santa Clara. Centers: Model: warehouse/distribution center. Centers: Country: United States. Centers: City: Atlanta. Centers: Model: warehouse/distribution center. Centers: Country: United States. Services & Offerings: Categories: Name: Business Process Outsourcing. Categories: Services: Custom BPO solutions. Categories: Services: Multi-channel call center support. Categories: Services: Customer-facing outsourced operations. Categories: Name: Customer Service. Categories: Services: Customer service support. Categories: Services: Inbound customer assistance. Categories: Name: Phone Services. Categories: Services: Inbound call handling. Categories: Services: Phone-based customer support. Categories: Name: Outbound Services. Categories: Services: Outbound business-to-business sales. Categories: Services: Outbound calling. Categories: Name: Interactive Voice Response. Categories: Services: IVR solutions. Categories: Services: Contact center automation. Categories: Name: Digital and multi-channel support. Categories: Services: Chat messaging. Categories: Services: Email support. Categories: Services: Web-based contact options. Executive Summary: Summary: Complete Call Solutions appears to be a boutique, U.S.-based BPO and contact center provider focused on CRM, customer service, inbound and outbound call handling, and multi-channel support for brands needing a stateside delivery model.. Description Long: - Request a Quote - Contact Us Sending **Complete Call Solutions is a privately held company established in 2008 with headquarters in Omaha, NE. We have additional offices in Lawrence, KS and Denver, CO.**. Financial Health: Risk Factors: No public revenue, funding, debt, or acquisition disclosures verified in the available sources.. Overall Health: unknown. Pricing & Engagement: Summary: No public pricing sheet, rate card,

Methodology

Complete Call Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.completecallsolutions.com

Email: sales@completecallsolutions.com

Phone: 402-204-5600

LinkedIn: http://www.linkedin.com/company/complete-call-solutions

Frequently Asked Questions

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