Contax360 BPO Solutions INC scorecard

Company Overview

Contax360 BPO Solutions INC is a BPO company, founded in 2007, with approximately 250-499 employees. They specialize in Human Resources, Finance & Accounting, Recruitment Process Outsourcing, Back Office. They serve the E-commerce & Retail industries.

Since its inception, Contax360 has expanded its operations for businesses across the United States and Jamaica. Its current organization size is 201 to 500 employees, and its last reported revenue is $5 million. The firm incorporates the latest work-from-home technology to ensure enhanced productivity and streamlined workflow strategies for clients interested in simplifying their operations. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: global. Voice: dynamic. Voice: upwardly mobile. Imagery Style: Public website copy emphasizes contact-center and outsourcing services with a corporate, service-led presentation; no publicly verifiable visual brand kit was found.. Client Value Proposition: Summary: Contax360 positions itself as a BPO partner that combines onshore and nearshore operations to deliver outsourced contact center and knowledge-process support across multiple industries.. Value Points: Title: Geographic delivery flexibility. Value Points: Description: The company highlights US and Jamaica operations for onshore and nearshore service delivery.. Value Points: Title: Multi-industry support. Value Points: Description: Public materials show coverage across several verticals, which may help clients with industry-specific workflows.. Value Points: Title: Contact center focus. Value Points: Description: The website frames the business around BPO and KPO services with contact center capabilities.. Company Overview: Tagline: Contax360 BPO & KPO Services. Highlights: Operates in both the United States and Jamaica.. Highlights: Offers contact center and BPO/KPO services.. Highlights: Public contact details list an HQ in Montego Bay, Jamaica, and a U.S. location in Plantation, Florida.. Description: Contax360 BPO Solutions is a privately owned and managed business process outsourcing company operating in the US and Jamaica, with onshore and nearshore facilities.. Competitive Differentiators: Differentiators: Title: Onshore and nearshore delivery. Differentiators: Description: Company materials emphasize a delivery model spanning the US and Jamaica.. Differentiators: Title: Privately owned and managed. Differentiators: Description: The firm describes itself as privately owned and managed.. Differentiators: Title: Industry coverage across multiple verticals. Differentiators: Description: Public materials indicate service support for financial services, IT, telecommunications, B2B, insurance, healthcare, and travel

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: global. Voice: dynamic. Voice: upwardly mobile. Imagery Style: Public website copy emphasizes contact-center and outsourcing services with a corporate, service-led presentation; no publicly verifiable visual brand kit was found.. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: Contax360 positions itself as a BPO partner that combines onshore and nearshore operations to deliver outsourced contact center and knowledge-process support across multiple industries.. Value Points: Title: Geographic delivery flexibility. Value Points: Description: The company highlights US and Jamaica operations for onshore and nearshore service delivery.. Value Points: Title: Multi-industry support. Value Points: Description: Public materials show coverage across several verticals, which may help clients with industry-specific workflows.. Value Points: Title: Contact center focus.. (public_web; observed 2026-08-21)
• Company Overview: Tagline: Contax360 BPO & KPO Services. Highlights: Operates in both the United States and Jamaica.. Highlights: Offers contact center and BPO/KPO services.. Highlights: Public contact details list an HQ in Montego Bay, Jamaica, and a U.S. location in Plantation, Florida.. Description: Contax360 BPO Solutions is a privately owned and managed business process outsourcing company operating in the US and Jamaica, with onshore and nearshore facilities.. (public_web; observed 2026-08-21)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 43

• egs: 40.5
• growth: 44.3
• reputation: 49
• ai_readiness: 50
• market_footprint: 31.9
• digital_readiness: 40.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contax360 BPO Solutions INC's structured service taxonomy includes Human Resources, Finance & Accounting, Recruitment Process Outsourcing, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Directory coverage places Contax360 among other offshoring and BPO service providers rather than a uniquely differentiated public niche.. Competitors: Relationship: alternative. Positioning: A privately owned BPO/KPO provider emphasizing onshore and nearshore contact-center delivery across the US and Jamaica.. Market Signals: Public materials and directory listings frame the company as a global contact center/BPO provider with Jamaica-based delivery capacity.. Market Signals: Hiring activity includes both front-office service roles and operations/quality roles, suggesting active service delivery support.. Differentiators: Privately owned and managed. Differentiators: US and Jamaica operating footprint. Differentiators: Onshore and nearshore facilities. Differentiators: Contact-center and KPO focus. Hiring & Workforce Signals: Open Positions: Title: Customer Service & (Soft) Sales Agent. Open Positions: Location: St. James, Jamaica. Open Positions: Title: Customer Care Representative. Open Positions: Location: St. James, Jamaica. Open Positions: Title: Multiple Jobs Available. Open Positions: Location: Montego Bay, Jamaica. Open Positions: Title: Collections Agents. Open Positions: Location: Montego Bay, Jamaica. Open Positions: Department: BB&A. Open Positions: Title: Quality Assurance Analyst. Open Positions: Location: Jamaica. Open Positions: Title: Facilities and Security Supervisor. Open Positions: Location: Montego Bay, Jamaica. Open Positions: Title: Cloud Services Architect. Open Positions: Location: Montego Bay, St. James, Jamaica. Open Positions: Title: Security Officer. Open Positions: Location: Montego Bay, St. James, Jamaica. Open Positions: Title: Operations Manager - Contact Center Operations. Open Positions: Location: Montego Bay, Jamaica. Open Positions: Department: Operations. Open Positions: Title: Training and Quality Manager - Contact Center Operations. Open Positions: Location: Montego Bay, St. James, Jamaica. Open Positions: Department: Training & Quality. Workforce Signals:. Reputation & Reviews: Summary: Public review data is limited and mixed, with small-sample employee review pages showing an overall rating

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Montego Bay. Centers: Model: onshore and nearshore facilities. Centers: Country: Jamaica. Centers: City: Plantation. Centers: Model: HQ/office location. Centers: Country: United States. Key Firmographics: Sectors Display: Outsourcing / Offshoring. Sectors Display: Business Process Outsourcing. Sectors Display: Knowledge Process Outsourcing. Headquarters Display: Plantation, Florida, United States; Montego Bay, Jamaica (HQ also listed on company site). Ownership Type Display: Privately owned and managed. Services & Offerings: Categories: Name: Contact center / customer support. Categories: Services: Customer service. Categories: Services: Call center support. Categories: Services: Inbound and outbound support. Categories: Name: BPO / KPO services. Categories: Services: Business process outsourcing. Categories: Services: Knowledge process outsourcing. Categories: Name: Industry-focused outsourcing. Categories: Services: Financial services support. Categories: Services: IT support. Categories: Services: Telecommunications support. Categories: Services: Business-to-business support. Categories: Services: Insurance support. Categories: Services: Healthcare support. Categories: Services: Travel and hospitality support. Executive Summary: Summary: Contax360 BPO Solutions, Inc. is a privately owned BPO provider with onshore and nearshore operations in the US and Jamaica, serving clients through contact center and related outsourcing services.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Jacqueline C Sutherland. Executives: Title: President. Employee & Client Sentiment: Red Flags: Low public review score. Red Flags: Small review sample size. Red Flags: Negative review commentary about a client relationship. Sentiment Trend: unknown. Sentiment Themes: Score: 2.8. Sentiment Themes: Theme: Overall employee ratings on review sites appear below neutral. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: 2.8 out of 5 stars. Sentiment Themes: Key Phrases: Based on 8 reviews. Sentiment Themes: Theme: Some review

Methodology

Contax360 BPO Solutions INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Human Resources
• Finance & Accounting
• Recruitment Process Outsourcing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contax360.com

Email: info@contax360.com

Phone: 1-877-447-4627

LinkedIn: https://www.linkedin.com/company/contax360

Frequently Asked Questions

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