Copc scorecard

Company Overview

Copc is a BPO company, founded in 1996, with approximately 100-249 employees. They specialize in Sales & Marketing, Customer Support, Back Office. They serve the E-commerce & Retail industries.

From there, the organization has grown to become a world-wide leader in providing innovative solutions that empower its client companies to maximize performance and deliver a top-notch customer experience in all areas. COPC started its journey by aiding call centers in improving their performance. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: consultative. Voice: performance-oriented. Voice: global. Tagline: Customer Experience Consulting, Training & Certification. Imagery Style: null. Client Value Proposition: Summary: COPC positions its services around improving customer experience operations with measurable performance discipline, certification, and benchmarking.. Value Points: Title: Operational improvement. Value Points: Description: Helps organizations improve contact center and CX operational performance.. Value Points: Title: Certification and standards. Value Points: Description: Provides a recognized standards framework for performance management and certification.. Value Points: Title: Research and benchmarking. Value Points: Description: Supports clients with benchmarking and research to compare and improve operations.. Value Points: Title: Global delivery support. Value Points: Description: Serves multinational operations across multiple regions.. Company Overview: Tagline: Customer experience consulting, training, certification, benchmarking and research for operations that support customer experience.. Highlights: Founded in 1996. Highlights: Headquartered in Winter Park, Florida. Highlights: Operates across North America, EMEA, APAC, Latin America, India, and Japan. Highlights: Created the COPC Standards for customer experience and operational performance. Description: COPC Inc. is a privately held company focused on customer experience operations, offering consulting, training, certification, benchmarking, research, and related software/support for service operations.. Competitive Differentiators: Differentiators: Title: COPC Standards. Differentiators: Description: COPC created the COPC Standards, a performance management framework for call center operations, customer experience management, vendor management, and procurement.. Differentiators: Title: Global operating footprint. Differentiators: Description: The company reports operations across Europe, the Middle East, Africa, Asia Pacific, Latin America, India, and Japan.. Differentiators: Title: Standards-led CX services. Differentiators: Description: COPC combines consulting, training, certification, benchmarking, and research around a single CX performance discipline.. Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: consultative. Voice: performance-oriented. Voice: global. Tagline: Customer Experience Consulting, Training & Certification. Imagery Style: null. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: COPC positions its services around improving customer experience operations with measurable performance discipline, certification, and benchmarking.. Value Points: Title: Operational improvement. Value Points: Description: Helps organizations improve contact center and CX operational performance.. Value Points: Title: Certification and standards. Value Points: Description: Provides a recognized standards framework for performance management and certification.. Value Points: Title: Research and benchmarking. Value Points: Description: Supports clients with benchmarking and research to compare and improve operations.. Value Points:. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Customer experience consulting, training, certification, benchmarking and research for operations that support customer experience.. Highlights: Founded in 1996. Highlights: Headquartered in Winter Park, Florida. Highlights: Operates across North America, EMEA, APAC, Latin America, India, and Japan. Highlights: Created the COPC Standards for customer experience and operational performance. Description: COPC Inc. is a privately held company focused on customer experience operations, offering consulting, training, certification, benchmarking, research, and related software/support for service operations.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 43.8
• growth: 56.5
• reputation: 55.2
• ai_readiness: 50
• market_footprint: 33.8
• digital_readiness: 57.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Copc's structured service taxonomy includes Sales & Marketing, Customer Support, Back Office. Competitive Landscape: Competitors: Name: BPO and CX consulting firms. Competitors: Evidence: COPC’s public materials emphasize consulting, training, certification, benchmarking, and CX operations improvement, which places it alongside firms serving contact center transformation and operational performance improvement.[1][2][3]. Competitors: Relationship: adjacent. Competitors: Name: Contact center benchmarking and standards organizations. Competitors: Evidence: COPC’s core offering is the COPC CX Standard and related benchmarking/certification services, which overlaps with organizations involved in CX standards and operational benchmarking.[1][2]. Competitors: Relationship: adjacent. Competitors: Name: BPO provider directories and marketplaces. Competitors: Evidence: The requested use case is a BPO provider directory, but COPC’s public site does not present itself as a directory; it presents consulting and certification services instead.[1][2]. Competitors: Relationship: alternative. Positioning: COPC is positioned as a customer experience consulting, training, certification, benchmarking, and research organization focused on improving contact center and CX operations rather than as a BPO delivery provider.[1][2][3]. Market Signals: Founded in 1996 and described as. Key Firmographics: Founded Year: 1996. Revenue Display: $22.4 million (ZoomInfo estimate). Sectors Display: Customer experience consulting. Sectors Display: Contact center operations. Sectors Display: Outsourcing / BPO services. Sectors Display: Training and certification. Sectors Display: Benchmarking and research. Headquarters Display: Winter Park, Florida, United States. Employee Count Display: 51-200 employees (LinkedIn); 29 employees (PitchBook). Ownership Type Display: Private. Recent News: Articles: Date: 2026-02-11. Articles: Title: COPC Inc. announces COPC Customer Experience Standard, Release 8.0. Articles: Source: Yahoo Finance. Articles: Summary: Announcement of a new COPC CX Standard release and positioning around customer experience operations.. Articles: Date: 2026-06-27. Articles: Title: Corporate Leadership page updated. Articles: Source: COPC Inc.. Articles: Summary: Leadership page reflects current corporate leadership listings.. Articles: Date: 2026-08-23. Articles: Title: COPC Inc. website homepage updated. Articles: Source: COPC

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Winter Park. Centers: Country: United States. Centers: City: Milton Keynes. Centers: Country: United Kingdom. Centers: City: Singapore. Centers: Country: Singapore. Leadership & Executives: Executives: Name: Cliff Moore. Executives: Title: Co-founder & Chairman Emeritas. Executives: Name: Kyle Kennedy. Executives: Title: President & Chief Executive Officer. Executives: Name: Kathleen McNair. Executives: Title: Chief Executive Officer, Americas Region. Executives: Name: Kevin Campbell. Executives: Title: Chief Executive Officer, Europe Middle East & Africa Region. Executives: Name: Ian Aitchison. Executives: Title: Chief Executive Officer, Asia Pacific Region. Executives: Name: Suzy Blazei. Executives: Title: Vice President, Finance. Executives: Name: Lezli Harrell. Executives: Title: Senior Vice President, Marketing. Executives: Name: Jeff Tropeano. Executives: Title: Executive Vice President, Technology Consulting. Services & Offerings: Categories: Name: Consulting. Categories: Services: Performance improvement consulting. Categories: Services: Customer experience operations consulting. Categories: Services: Vendor management consulting. Categories: Services: Operational certification support. Categories: Name: Training. Categories: Services: Customer experience training. Categories: Services: Contact center training. Categories: Services: Certification training. Categories: Name: Certification. Categories: Services: COPC standards certification. Categories: Services: Operational certification for service organizations. Categories: Name: Benchmarking and research. Categories: Services: Benchmarking. Categories: Services: CX research. Categories: Name: Software. Categories: Services: RevealCX software solution. Executive Summary: Summary: COPC Inc. is a customer experience operations firm that provides consulting, training, certification, benchmarking, and research, with a global footprint and a standards-based methodology for call center and CX performance management.. Tech Stack & Tools: Proprietary Tech: Name: COPC Standards. Proprietary Tech: Confidence: confirmed. Proprietary Tech: Description: Performance management systems for call center operations, customer experience management, vendor management, and procurement..

Methodology

Copc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 33 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.copc.com

Email: info@copc.com

Phone: 1.407.304.9032

LinkedIn: http://www.linkedin.com/company/copc

Frequently Asked Questions

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