Custom Promotional Communications Cpc scorecard

Company Overview

Custom Promotional Communications Cpc is a BPO company, founded in 2008, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: boutique. Voice: consultative. Voice: outsourced customer contact services. Imagery Style: Public-facing text emphasizes service breadth and customer engagement rather than a visually distinctive brand system in the available sources.. Client Value Proposition: Summary: CPC’s public value proposition is to help businesses manage customer experience through outsourced, customizable, multichannel communication programs.. Value Points: Title: Unified customer communications. Value Points: Description: Combines phone, chat, text, social, and automation in one service model.. Value Points: Title: Customization. Value Points: Description: Publicly emphasizes customized customer contact programs and tailored solutions.. Value Points: Title: Customer loyalty focus. Value Points: Description: States its services are intended to build lasting brand, business, and customer loyalty.. Value Points: Title: Operational coverage. Value Points: Description: Offers staffed and automated coverage options across multiple interaction channels.. Company Overview: Highlights: Founded in 2002. Highlights: Based in Los Angeles / Manhattan Beach, California. Highlights: Offers outsourced customer contact and omnichannel engagement services. Highlights: Publishes a public phone number and sales email. Highlights: Positions itself as a boutique consulting agency. Description: Custom Promotional Communications (CPC) presents itself as a boutique consulting agency based in Los Angeles that provides outsourced customer contact services, including live chat, live text, live social media support, inbound and outbound phone agents, IVR, and automation.. Competitive Differentiators: Differentiators: Title: Omnichannel outsourced customer contact. Differentiators: Description: CPC emphasizes a broad service mix spanning live chat, text, social, voice, and automation under one provider.. Differentiators: Title: Boutique consulting positioning. Differentiators: Description: The company describes itself as a boutique consulting agency rather than a large-scale generic call center vendor..

Strengths

• Brand Profile: Voice: boutique. Voice: consultative. Voice: outsourced customer contact services. Imagery Style: Public-facing text emphasizes service breadth and customer engagement rather than a visually distinctive brand system in the available sources.. (public_web; observed 2026-08-17)
• Client Value Proposition: Summary: CPC’s public value proposition is to help businesses manage customer experience through outsourced, customizable, multichannel communication programs.. Value Points: Title: Unified customer communications. Value Points: Description: Combines phone, chat, text, social, and automation in one service model.. Value Points: Title: Customization. Value Points: Description: Publicly emphasizes customized customer contact programs and tailored solutions.. Value Points: Title: Customer loyalty focus. Value Points: Description: States its services are intended to build lasting brand, business, and customer. (public_web; observed 2026-08-17)
• Company Overview: Highlights: Founded in 2002. Highlights: Based in Los Angeles / Manhattan Beach, California. Highlights: Offers outsourced customer contact and omnichannel engagement services. Highlights: Publishes a public phone number and sales email. Highlights: Positions itself as a boutique consulting agency. Description: Custom Promotional Communications (CPC) presents itself as a boutique consulting agency based in Los Angeles that provides outsourced customer contact services, including live chat, live text, live social media support, inbound and outbound phone agents,. (public_web; observed 2026-08-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 41

• egs: 38.9
• growth: 43.9
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29
• digital_readiness: 37.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Custom Promotional Communications Cpc's structured service taxonomy includes Sales & Marketing, Technical Support. Competitive Landscape: Positioning: Boutique outsourced customer contact and omnichannel customer experience provider.. Market Signals: Listed by a third-party call-center ranking article as a top call center company in 2022.. Market Signals: Public profile emphasizes omnichannel customer communications rather than a narrow BPO niche.. Differentiators: Full-suite outsourced customer contact services across live chat, SMS, phone, social media, IVR, AI chat bots, surveys, and analytics.. Differentiators: Positioned as a boutique consulting agency founded in 2002.. Differentiators: Claims multi-location presence in Los Angeles, Philadelphia, and Washington DC.. Key Firmographics: Founded Year: 2002. Sectors Display: Customer service. Sectors Display: Customer experience. Sectors Display: BPO. Sectors Display: Consulting. Sectors Display: Customer engagement. Headquarters Display: Manhattan Beach, California, United States. Ownership Type Display: private company. Leadership & Executives: Executives: Bio: Publicly listed as Founder and CEO of CPC since August 2002.. Executives: Name: Jeff Felman. Executives: Title: Founder and CEO. Executives: Bio: Publicly listed as Director, Marketing at CPC since June 2006.. Executives: Name: Claire Felman. Executives: Title: Director, Marketing. Executives: Bio: Publicly listed as Director Of Account Services at CPC since January 2017.. Executives: Name: Mindy Imron. Executives: Title: Director Of Account Services. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer contact operations. Categories: Services: Inbound phone support. Categories: Services: Outbound phone support. Categories: Services: Live operators. Categories: Services: Customer care. Categories: Services: Customer service. Categories: Name: Digital customer engagement. Categories: Services: Staffed live chat. Categories: Services: Live text messaging. Categories: Services: SMS messaging. Categories: Services: Peer-to-peer text messaging. Categories: Services: Live social media coverage. Categories: Name: Automation and telephony. Categories: Services: IVR. Categories: Services: Automated notification calls. Categories: Services: Personalized automated calls. Categories: Services: AI/chat bots.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Los Angeles. Centers: Country: United States. Centers: City: Philadelphia. Centers: Country: United States. Centers: City: Washington DC. Centers: Country: United States. Centers: City: Manhattan Beach. Centers: Model: corporate headquarters. Centers: Country: United States. Financial Health: Overall Health: unknown. Executive Summary: Summary: CPC is a California-based customer communications and BPO-style services provider focused on outsourced customer contact programs across voice, chat, text, social, and automation channels.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: live chat. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: text/SMS messaging. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: inbound/outbound phone agents. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: social media coverage. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: enhanced toll-free/local phone numbers. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: automated notification calls. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI/chat bots. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: customized IVR. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: surveys/market research. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: data analytics. Ai Capabilities: AI/chat bots. Ai Capabilities: customized IVR. Ai Capabilities: automated notification calls. Coverage Hours: 24/7. Service: Technical Support. Service: Sales & Marketing. Monthly Search Volume: 9874. Domain Authority: 61.

Methodology

Custom Promotional Communications Cpc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cpcmedia.com

Email: sales@cpcmedia.com

Phone: 877-453-3700

Frequently Asked Questions

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