Cyberone INC scorecard

Company Overview

Cyberone INC is a BPO company, founded in 2015, with approximately 500-999 employees. They specialize in Technical Support, Customer Support, Back Office. They serve the Fintech & Financial Services industries.

Through innovation and years of experience, the organization delivers exceptional process optimization and customer experience for all types of clients. The organization’s current size is 501 to 1,000 employees, and the last reported revenue is about $100 million. CyberOne is dedicated to offering customized BPO solutions through innovative outsourced contact centers and virtual call centers that allow businesses to focus on core business activities. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: technical. Voice: service-oriented. Client Value Proposition: Summary: CyberOne’s public positioning centers on providing offshore contact center and outsourcing support from the Philippines, with service lines that can fit customer service, sales, and staffing-support use cases.. Value Points: Title: Contact center coverage. Value Points: Description: Inbound and outbound call handling are explicitly listed in public profiles.. Value Points: Title: Outsourcing flexibility. Value Points: Description: Public listings mention BPO, RPO, staff leasing, and seat leasing, suggesting multiple engagement options.. Value Points: Title: Philippines delivery economics. Value Points: Description: Its Makati-based Philippines presence indicates an offshore operating model commonly used for cost-effective service delivery.. Company Overview: Highlights: Public listings describe the company as a BPO and contact center solutions provider.. Highlights: Public references indicate Makati, Metro Manila as a key Philippines location.. Highlights: Public references also describe it as a subsidiary of CyberOne Limited / CyberOne Pty. Ltd. in older materials.. Description: CyberOne PH, Inc. is a Philippines-based business process outsourcing and contact center services provider with public references indicating operations in Makati, Metro Manila.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public materials indicate coverage across call center operations, BPO support, RPO, staff leasing, and seat leasing.. Differentiators: Title: Philippines offshore delivery base. Differentiators: Description: Directory references place the company in Makati, enabling Philippines-based service delivery for offshore clients.. Differentiators: Title: Long-running operating history in public materials. Differentiators: Description: An older corporate profile states the Philippines office began operations in 2010 and describes earlier offshore expansion, though this is not independently verified in current public

Strengths

• Brand Profile: Voice: professional. Voice: technical. Voice: service-oriented. (public_web; observed 2026-08-10)
• Client Value Proposition: Summary: CyberOne’s public positioning centers on providing offshore contact center and outsourcing support from the Philippines, with service lines that can fit customer service, sales, and staffing-support use cases.. Value Points: Title: Contact center coverage. Value Points: Description: Inbound and outbound call handling are explicitly listed in public profiles.. Value Points: Title: Outsourcing flexibility. Value Points: Description: Public listings mention BPO, RPO, staff leasing, and seat leasing, suggesting multiple engagement options.. Value Points: Title: Philippines. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Public listings describe the company as a BPO and contact center solutions provider.. Highlights: Public references indicate Makati, Metro Manila as a key Philippines location.. Highlights: Public references also describe it as a subsidiary of CyberOne Limited / CyberOne Pty. Ltd. in older materials.. Description: CyberOne PH, Inc. is a Philippines-based business process outsourcing and contact center services provider with public references indicating operations in Makati, Metro Manila.. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-10)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-23)

Firmographics

GB100 score

Overall score: 46

• egs: 37.9
• growth: 50
• reputation: 58.6
• ai_readiness: 50
• market_footprint: 33.7
• digital_readiness: 46.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cyberone INC's structured service taxonomy includes Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Traditional Philippine BPO providers. Competitors: Evidence: Public directory descriptions identify CyberOne as a BPO and contact center solutions provider in Makati.. Competitors: Relationship: direct. Competitors: Name: Cybersecurity managed service firms. Competitors: Evidence: Public career pages describe a separate CyberOne security business focused on Microsoft security and managed services.. Competitors: Relationship: adjacent. Positioning: A Philippines-based BPO/contact center provider with expanded outsourcing services and a separate cybersecurity services presence in public hiring and company pages.. Market Signals: Public sources indicate a broader service mix than a pure voice BPO.. Market Signals: Remote Philippines hiring suggests distributed delivery capacity.. Differentiators: Contact center and BPO services listed alongside back-office, recruitment, software development, and digital support offerings.. Differentiators: Public hiring shows both BPO-style operational roles and cybersecurity engineering roles.. Differentiators: Public directory listing positions the company as medium-sized and headquartered in Makati.. Key Firmographics: Sectors Display: Business Process Outsourcing. Sectors Display: Contact Center. Sectors Display: Call Center Services. Headquarters Display: Makati, Metro Manila, Philippines. Ownership Type Display: Private company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact Center Services. Categories: Services: Inbound call center services. Categories: Services: Outbound call center services. Categories: Name: BPO Services. Categories: Services: Business process outsourcing services. Categories: Services: Back-office process support. Categories: Services: Administrative support. Categories: Name: Workforce / Facility Models. Categories: Services: Recruitment process outsourcing (RPO). Categories: Services: Staff leasing service. Categories: Services: Seat leasing service. Executive Summary: Summary: CyberOne appears to be a mid-sized offshore BPO/contact center provider in the Philippines, with public directory and company-profile references describing inbound and outbound call center services, RPO, staff leasing, and seat leasing.. Delivery Center Details: Centers: City: Makati.

Geography

Countries listed in the structured record include -. Hiring & Workforce Signals: Open Positions: Title: Incident Response Specialist. Open Positions: Location: Philippines - Fully Remote. Open Positions: Seniority: Mid-level. Open Positions: Department: Security Operations. Open Positions: Title: Microsoft Azure Architect. Open Positions: Location: Philippines - Fully Remote. Open Positions: Seniority: Not stated. Open Positions: Department: Cloud/Engineering. Open Positions: Title: Customer Success Administrator. Open Positions: Location: Remote. Open Positions: Seniority: Not stated. Open Positions: Department: Customer Success. Open Positions: Title: Project Manager. Open Positions: Location: Remote. Open Positions: Seniority: Not stated. Open Positions: Department: Operations. Open Positions: Title: Junior Support Analyst – Secure Network Operations Centre (SNOC). Open Positions: Location: PH - Fully Remote. Open Positions: Seniority: Entry-level. Open Positions: Department: Secure Network Operations Centre. Open Positions: Title: Microsoft 365 Engineer – Migration & Modern Workplace Delivery. Open Positions: Location: Remote. Open Positions: Seniority: Not stated. Open Positions: Department: Engineering. Open Positions: Title: Infrastructure Engineer–Azure, M365 & Zscaler. Open Positions: Location: Remote. Open. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Maciej Mikrut. Executives: Title: CEO / Managing Director. Executives: Name: Benjamin Juson. Executives: Title: Director. Executives: Name: Ole Ronberg. Compliance: GDPR Attestation. Description Long: We are creating a better experience for 18+ LIVE entertainment. Join our open-minded community & start interacting now for FREE. By entering and using this website, you confirm you’re over 18 years old and agree to be bound by the Terms of Use and Privacy Policy18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement. If you provide sensitive personal data, by entering the website, you give your explicit consent to process this data to

Methodology

Cyberone INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support
• Back Office

Industries Served

• Fintech & Financial Services

Contact

Website: https://www.cyberone.ph

Email: sales@cyberone.ph

Phone: +632 5310 5787, +639175783516

LinkedIn: http://www.linkedin.com/company/cyberone-ph-inc-

Frequently Asked Questions

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