Datagen Facilities scorecard

Company Overview

Datagen Facilities is a BPO company headquartered in Hanatech Building, LOT 2, PLATINUM ST SOUTH HORIZON BUSINESS PARK, ALONG Governor's Dr, 4116, Carmona, Cavite, Philippines, founded in 2010, with approximately 1-49 employees.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: global-market focused. Imagery Style: corporate service branding with facility and operations emphasis. Client Portfolio: Clients: Segment: Enterprise/Institutional. Clients: Industry: Nonprofit. Clients: Client Name: Australia’s largest charitable institutions. Clients: Segment: Unknown. Clients: Industry: Various. Clients: Client Name: Leading brands located in Australia, New Zealand, United Kingdom and United States of America. Industry Concentration: Charity/nonprofit fundraising. Industry Concentration: Back-office support across multiple industries. Client Value Proposition: Summary: Datagen Facilities, OPC positions itself as a scalable Philippines-based BPO partner for companies needing inbound/outbound calling, lead generation, and back-office support with 24/7 coverage.. Value Points: Title: Scalability. Value Points: Description: It says its services are customizable for companies of different sizes, from small to large.. Value Points: Title: Coverage for overseas clients. Value Points: Description: Its service pages emphasize support for businesses in Australia, New Zealand, the United Kingdom, and the United States.. Value Points: Title: End-to-end support. Value Points: Description: The company describes ongoing investment in infrastructure and manpower to provide end-to-end solutions.. Value Points: Title: Always-on operations. Value Points: Description: It advertises 24/7 customer, chat, and email support.. Company Overview: Highlights: Operates in the Philippines. Highlights: Positions itself as an inbound and outbound call center and BPO provider. Highlights: Serves clients in Australia, New Zealand, the United States, and the United Kingdom. Highlights: States it has two BPO sites and over 400 seats. Highlights: Offers 24/7 customer support and customizable back-office solutions. Description: Datagen Facilities, OPC is a Philippines-based inbound and outbound call center and BPO provider offering telemarketing, lead generation, non-voice back-office support, customer

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: global-market focused. Imagery Style: corporate service branding with facility and operations emphasis. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: Enterprise/Institutional. Clients: Industry: Nonprofit. Clients: Client Name: Australia’s largest charitable institutions. Clients: Segment: Unknown. Clients: Industry: Various. Clients: Client Name: Leading brands located in Australia, New Zealand, United Kingdom and United States of America. Industry Concentration: Charity/nonprofit fundraising. Industry Concentration: Back-office support across multiple industries. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Datagen Facilities, OPC positions itself as a scalable Philippines-based BPO partner for companies needing inbound/outbound calling, lead generation, and back-office support with 24/7 coverage.. Value Points: Title: Scalability. Value Points: Description: It says its services are customizable for companies of different sizes, from small to large.. Value Points: Title: Coverage for overseas clients. Value Points: Description: Its service pages emphasize support for businesses in Australia, New Zealand, the United Kingdom, and the United States... (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 38.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Differentiators: Differentiators: Title: Multi-site Philippine operations. Differentiators: Description: The company states it operates two BPO sites in the Philippines and over 400 seats across both sites.. Differentiators: Title: Customizable support model. Differentiators: Description: It describes its technology as customizable for back-office support and its system as adaptable to different industries and business sizes.. Differentiators: Title: Overseas market focus. Differentiators: Description: Public pages emphasize service delivery for Australia, New Zealand, the United Kingdom, and the United States.. Differentiators: Title: 24/7 support capability. Differentiators: Description: The company states it can provide 24/7 chat, email, and customer support.. Competitive Landscape: Competitors: Name: Other Philippines-based BPO and call center providers serving the same English-speaking offshore markets. Competitors: Evidence: Service mix, geography, and target markets overlap with common offshore BPO competitors.. Competitors: Relationship: direct. Positioning: Philippines-based BPO offering inbound/outbound call center, lead generation, charity calling, and back-office support for English-speaking markets in Australia, New Zealand, the United Kingdom, and the United States.. Market Signals: Expansion from voice services into non-voice back-office support. Market Signals: Focus on Australia, New Zealand, UK, and US markets. Market Signals: Public site emphasizes infrastructure and manpower upgrades. Differentiators: Charity call specialization on behalf of Australia's largest charitable institutions. Differentiators: In-house call center operations. Differentiators: Publicly stated capability for 24/7 customer support. Differentiators: Two Philippine sites with over 400 seats claimed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound call support. Categories: Services: Customer service support. Categories: Services: 24/7 customer support. Categories: Services: Industry-customized inbound support. Categories: Name: Outbound call support. Categories: Services: Telemarketing. Categories: Services: Lead generation. Categories: Services: Charity calling. Categories: Name: Non-voice support. Categories: Services: Back-office support. Categories: Services:

Geography

The public profile records headquarters as Hanatech Building, LOT 2, PLATINUM ST SOUTH HORIZON BUSINESS PARK, ALONG Governor's Dr, 4116, Carmona, Cavite, Philippines. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Carmona, Cavite. Centers: Model: in-house call center. Centers: Seats: 350. Centers: Country: Philippines. Centers: City: Makati City. Centers: Model: facility. Centers: Country: Philippines. Key Firmographics: Founded Year: 2010. Revenue Display: $1 mil. - $5 mil. (directory estimate). Sectors Display: BPO. Sectors Display: Call center. Sectors Display: Lead generation. Sectors Display: Back-office support. Headquarters Display: Carmona, Cavite, Philippines. Ownership Type Display: Private; OPC. Executive Summary: Summary: Datagen Facilities, OPC presents itself as a private BPO company in the Philippines focused on inbound and outbound call center work, telemarketing, lead generation, and non-voice back-office support for overseas markets.. Financial Health: Risk Factors: No public revenue, profitability, funding, or debt disclosures located in the available sources.. Risk Factors: Private-company financial transparency is limited in the public sources reviewed.. Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Recruitment Activity: LinkedIn profile shows a Human Resources Recruitment Assistant at Datagen Facilities, OPC. Workforce Signals: Public Headcount Signal: over 400 seats across two Philippine sites. Workforce Signals: Recent Hr Experience Signal: public LinkedIn profile indicates high-volume recruitment activity in 2022-2023. Leadership & Executives: Executives: Name: Not publicly verifiable from available sources. Recent News: Articles: Date: 2022-07-04. Articles: Title: Datagen signed a MOA with Protec International Institute (TESDA-Accredited Institute). Articles: Source: Datagen. Articles: Summary: Datagen announced a memorandum of agreement with Protec International Institute.. Asset Favicon: Visibility: public. Asset Logo: Visibility: public.

Methodology

Datagen Facilities's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://datagenf.com

Email: -

Phone: -

Frequently Asked Questions

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