Magellan Solutions Outsourcing INC scorecard

Company Overview

Magellan Solutions Outsourcing INC is a BPO company headquartered in Philippines, founded in 2013, with approximately 500-999 employees. They specialize in Sales & Marketing, Content Moderation, Technical Support, Customer Support, Back Office. They serve the E-commerce & Retail, Education & EdTech, Government & Public Sector, Fintech & Financial Services industries.

Is named after Ferdinand Magellan, the famous explorer who sailed the world, operating through The organization is an inbound and outbound business process outsourcing provider in the Philippines. For over 17 years, the organization has been a trusted name in business process outsourcing, especially in its call center solutions operations. They deliver finely crafted strategies to their clientele in the US, Europe, and the Asia Pacific. Magellan Solutions Outsourcing, Inc. Delivers business outsourcing solutions, including data entry and data processing, by a team of experienced data analysts. A team of experts also provide accounting solutions, including transcription, billing, and medical coding. Teams of loan processors offer credit card processing to ease transactions between the credit card organization and the bank. Processors negotiate loan and credit card defaulters to help collections go smoothly. Social media customer care delivers insights on social media and also handles customer complaints. In addition, the organization also delivers a dedicated team of legal advisors who provide legal outsourcing solutions. Magellan Solutions Outsourcing, Inc. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: value-focused. Imagery Style: website imagery includes office/facility visuals and service-oriented call center branding. Client Value Proposition: Summary: Magellan Solutions positions itself as a provider of outsourced customer experience and back-office support for organizations seeking scalable call center operations and administrative support.. Value Points: Title: Customer experience support. Value Points: Description: The company emphasizes voice-enabled customer care and support services.. Value Points: Title: Operational scalability. Value Points: Description: Its public descriptions highlight service coverage for both SMEs and larger firms.. Value Points: Title: Process offloading. Value Points: Description: Back-office and data processing offerings are presented as ways for clients to outsource administrative workload.. Company Overview: Highlights: Incorporated in 2005. Highlights: Based in Mandaluyong City, Metro Manila, Philippines. Highlights: Provides inbound and outbound call center services. Highlights: Offers back-office and data processing support. Description: Magellan Solutions Outsourcing Inc. is a Philippines-based business process outsourcing and call center provider offering inbound and outbound customer care, back-office, and data processing services.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: The company publicly presents a diversified portfolio spanning customer support, lead generation, back-office, and data processing services.. Differentiators: Title: Philippines-based delivery. Differentiators: Description: Public materials position the company as a Philippine BPO provider with operations in Metro Manila.. Differentiators: Title: ISO-27001 certification claim. Differentiators: Description: Public profile pages describe the company as ISO-27001 certified.. Differentiators: Title: Scaled seat capacity disclosure. Differentiators: Description: Its corporate profile states 560 seats in Metro Manila.. Key Firmographics: Founded Year: 2005. Sectors Display: Business Process Outsourcing. Sectors Display: Call Center Services. Sectors

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: value-focused. Imagery Style: website imagery includes office/facility visuals and service-oriented call center branding. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Magellan Solutions positions itself as a provider of outsourced customer experience and back-office support for organizations seeking scalable call center operations and administrative support.. Value Points: Title: Customer experience support. Value Points: Description: The company emphasizes voice-enabled customer care and support services.. Value Points: Title: Operational scalability. Value Points: Description: Its public descriptions highlight service coverage for both SMEs and larger firms.. Value Points: Title: Process offloading. Value Points: Description: Back-office and data processing. (public_web; observed 2025-12-02)
• Company Overview: Highlights: Incorporated in 2005. Highlights: Based in Mandaluyong City, Metro Manila, Philippines. Highlights: Provides inbound and outbound call center services. Highlights: Offers back-office and data processing support. Description: Magellan Solutions Outsourcing Inc. is a Philippines-based business process outsourcing and call center provider offering inbound and outbound customer care, back-office, and data processing services.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-12-02)

Firmographics

GB100 score

Overall score: 49

• egs: 39.6
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 42.1
• digital_readiness: 56.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Magellan Solutions Outsourcing INC's structured service taxonomy includes Sales & Marketing, Content Moderation, Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Relationship: adjacent. Positioning: Philippine-based BPO and call center provider focused on inbound/outbound customer support and back-office services for SMBs and larger organizations.. Market Signals: Outsourcing services page lists call center outsourcing, back office, debt collection, virtual assistant, and data management services. Market Signals: Corporate profile states the company was established in 2005 and references 560 seats in Metro Manila. Differentiators: Claims specialization in outsourced voice-enabled customer care and back-office support. Differentiators: Publicly states multilingual support including Spanish and Italian service pages. Differentiators: Targets small businesses as well as larger corporations. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound customer support. Categories: Services: Customer service. Categories: Services: Help desk. Categories: Services: Telephone answering services. Categories: Services: Order taking. Categories: Name: Outbound support. Categories: Services: Outbound call center services. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Services: Appointment reminders. Categories: Name: Back office and data services. Categories: Services: Back-office support. Categories: Services: Data processing. Categories: Services: Data entry. Categories: Services: Message transcription. Categories: Name: Specialized support. Categories: Services: Medical transcription. Categories: Services: Coding and billing. Categories: Services: Email support. Categories: Services: Live chat support. Categories: Services: Technical recruitment. Executive Summary: Summary: Magellan Solutions Outsourcing Inc. is a Philippine BPO and call center company serving small and medium businesses as well as larger organizations with outsourced customer experience, lead generation, and back-office support services.. Service: Technical Support. Service: Sales & Marketing. Service: Content Moderation. Service: Back Office. Service: Customer Support. Delivery Center Details: Centers: City: Quezon City. Centers: Country:

Geography

The public profile records headquarters as Philippines. Reputation & Reviews: Summary: Public review-style sources and profiles describe the company positively, but independently verified aggregate ratings from major review platforms were not confirmed here.. Credentials: Detail: Contains individual testimonial snippets, but no verified aggregate rating was captured.. Credentials: Platform: Endorsal. Credentials: Detail: Lists the company as a BPO provider with contact and profile details.. Credentials: Platform: Outsource Accelerator. Credentials: Detail: Directory listing confirms the company’s presence in the sector.. Credentials: Platform: ContactCenterWorld. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Fred Chua. Executives: Title: CEO. Coverage Hours: 24/7. Compliance: GDPR Attestation. Compliance: HIPAA. Compliance: ISO 27001. Description Long: We use cookies to enable website functionality, understand the performance of our site, provide social media features, and serve more relevant content to you. We may also place cookies on our website and our partners’ behalf to help us deliver more targeted ads. This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities... Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information..

Methodology

Magellan Solutions Outsourcing INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Sales & Marketing
• Content Moderation
• Technical Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail
• Education & EdTech
• Government & Public Sector
• Fintech & Financial Services

Contact

Website: https://www.magellan-solutions.com

Email: inquire@magellan-solutions.com

Phone: +1 650 204 3191

LinkedIn: https://www.linkedin.com/company/magellan-solutions-outsourcing-inc/

Frequently Asked Questions

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