Superstaff scorecard

Company Overview

Superstaff is a BPO company headquartered in 9th Floor, 6780 Building Ayala Avenue, 1226, Makati, Metro Manila, Philippines, founded in 2009, with approximately 500-999 employees. They specialize in Customer Support, Back Office.

Executive summary

Brand Profile: Voice: confident. Voice: service-oriented. Voice: cost-conscious. Voice: outsourcing-focused. Tagline: Support is our Superpower!. Imagery Style: not verifiable from public sources provided. Client Value Proposition: Summary: SuperStaff positions itself as a managed outsourcing partner for customer support and back-office functions, emphasizing team setup, training, management, security, uptime, and cost savings.. Value Points: Title: Operational coverage. Value Points: Description: Supports outsourcing across customer service, back-office, accounting, recruitment, logistics, and technical support.. Value Points: Title: Managed team enablement. Value Points: Description: States that it recruits, equips, trains, and manages the team it provides.. Value Points: Title: Business continuity framing. Value Points: Description: Highlights enterprise-grade security and 99.9% uptime.. Value Points: Title: Cost efficiency. Value Points: Description: Claims up to 50% cost savings.. Company Overview: Tagline: Outsource to the Philippines, US and Colombia. Highlights: Claims enterprise-grade security. Highlights: Claims 99.9% uptime. Highlights: Claims up to 50% cost savings. Description: SuperStaff is a BPO provider that offers outsourced customer service, back-office operations, accounting, recruitment, logistics support, and technical support, with recruitment, equipment, training, and team management included in its stated delivery model.. Competitive Differentiators: Differentiators: Title: Multi-region delivery footprint. Differentiators: Description: Public pages describe service delivery in the Philippines, the US, and Colombia, supporting geographically distributed outsourcing arrangements.. Differentiators: Title: Managed onboarding model. Differentiators: Description: The company states it recruits, equips, trains, and manages client teams rather than only supplying labor.. Differentiators: Title: Security and uptime claims. Differentiators: Description: Public marketing states enterprise-grade security and 99.9% uptime.. Differentiators: Title: Cost reduction positioning. Differentiators: Description: The company claims up to 50% cost savings for

Strengths

• Brand Profile: Voice: confident. Voice: service-oriented. Voice: cost-conscious. Voice: outsourcing-focused. Tagline: Support is our Superpower!. Imagery Style: not verifiable from public sources provided. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: SuperStaff positions itself as a managed outsourcing partner for customer support and back-office functions, emphasizing team setup, training, management, security, uptime, and cost savings.. Value Points: Title: Operational coverage. Value Points: Description: Supports outsourcing across customer service, back-office, accounting, recruitment, logistics, and technical support.. Value Points: Title: Managed team enablement. Value Points: Description: States that it recruits, equips, trains, and manages the team it provides.. Value Points: Title: Business continuity framing. Value Points: Description:. (public_web; observed 2026-08-22)
• Company Overview: Tagline: Outsource to the Philippines, US and Colombia. Highlights: Claims enterprise-grade security. Highlights: Claims 99.9% uptime. Highlights: Claims up to 50% cost savings. Description: SuperStaff is a BPO provider that offers outsourced customer service, back-office operations, accounting, recruitment, logistics support, and technical support, with recruitment, equipment, training, and team management included in its stated delivery model.. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 47

• egs: 43
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 38
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Superstaff's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: TaskUs. Competitors: Evidence: Comparable BPO provider with Philippine and Latin American delivery footprint.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Large global CX and outsourcing provider in overlapping service categories.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Large global BPO provider competing in customer support and back-office outsourcing.. Competitors: Relationship: direct. Positioning: Global BPO/KPO provider with offshore delivery in the Philippines, nearshore delivery in Colombia, and U.S. support presence.. Market Signals: Public materials emphasize offshore, nearshore, and onshore staffing models.. Market Signals: Public materials reference customer support, back-office, and KPO/BPO services.. Differentiators: Publicly stated multi-region footprint across the Philippines, Colombia, and the United States.. Differentiators: Publicly stated 24/7 coverage and U.S. business-hour alignment from Philippine operations.. Pricing & Engagement: Models: Name: Managed outsourcing. Models: Best For: Organizations seeking a fully managed BPO engagement. Models: Description: Client teams are recruited, equipped, trained, and managed by SuperStaff.. Summary: No public pricing sheet or rate card was verified from the available public sources. The company publicly frames engagement around managed outsourcing and recruiting/equipping/training/managing teams.. Recent News: Articles: Date: 2026-08-20. Articles: Title: SuperStaff website updated with outsourcing positioning and service claims. Articles: Source: SuperStaff. Articles: Summary: The homepage currently highlights outsourcing to the Philippines, US, and Colombia, plus claims of enterprise-grade security, 99.9% uptime, and up to 50% cost savings.. Articles: Date: 2026-04-08. Articles: Title: SuperStaff leadership page updated. Articles: Source: SuperStaff. Articles: Summary: The leadership page publicly identifies Matthew Narciso as Managing Director & Chief Executive and describes his outsourcing leadership background.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Bilingual support.

Geography

The public profile records headquarters as 9th Floor, 6780 Building Ayala Avenue, 1226, Makati, Metro Manila, Philippines. Countries listed in the structured record include Colombia, Philippines, United States. Delivery Center Details: Centers: City: Makati, Metro Manila. Centers: Country: Philippines. Centers: City: Clark, Pampanga. Centers: Country: Philippines. Centers: City: Medellín. Centers: Country: Colombia. Key Firmographics: Sectors Display: BPO. Sectors Display: Customer support. Sectors Display: Recruitment process outsourcing. Sectors Display: Knowledge process outsourcing. Sectors Display: Programming and development. Headquarters Display: Makati City, Metro Manila, Philippines; also described publicly as having headquarters in Seattle, New York, Pennsylvania, and Manila, Philippines. Reputation & Reviews: Summary: Public review signals are mixed and incomplete across sources: one employee-review source shows a 4.3/5 overall rating from 6 reviews, while another displays 77% recommendation from 10 Glassdoor reviews; other public commentary includes critical employee experiences.. Credentials: Detail: Overall rating based on 6 reviews on one Indeed country page; another public Indeed page shows 4.1/5 based on 31 reviews.. Credentials: Rating: 4.3/5. Credentials: Platform: Indeed. Credentials: Detail: Public Glassdoor summary shows 77% recommendation based on 10 reviews.. Credentials: Rating: 77% would recommend. Credentials: Platform: Glassdoor. Credentials: Detail: Public summary states 98% of 579 employee reviews were positive.. Credentials: Rating: 98% positive. Credentials: Platform: Comparably. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Publicly described as having over 15 years of leadership experience in outsourcing consultancy across the Philippines, the U.K., and the U.S.. Executives: Name: Matthew Narciso. Executives: Title: Managing Director & Chief Executive. Executive Summary: Summary: SuperStaff presents itself as a BPO and outsourcing provider serving clients through teams in the Philippines, the US, and Colombia, with a focus on customer service, back-office, and support functions..

Methodology

Superstaff's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Back Office

Contact

Website: https://superstaff.com/

Email: mnarciso@superstaff.com

Phone: +1 (844) 927-8737

LinkedIn: http://www.linkedin.com/company/superstaff-bpo

Frequently Asked Questions

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