Diligence Agency scorecard

Company Overview

Diligence Agency is a BPO company, founded in 2012, with approximately 50-99 employees. They specialize in Finance & Accounting. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Brand Profile: Voice: digital marketing. Voice: eCommerce. Voice: web design. Voice: web development. Client Value Proposition: Summary: Public materials frame the firm around helping clients improve online presence, streamline digital operations, and outsource administrative support where relevant.. Value Points: Title: Brand and traffic support. Value Points: Description: The agency emphasizes web design, SEO, and marketing work intended to improve online visibility and conversion.. Value Points: Title: Operational support. Value Points: Description: Its BPO-related content positions services as an extension of the client team for administrative support and efficiency gains.. Value Points: Title: Custom solutions. Value Points: Description: Public descriptions reference customized software and tailored digital services rather than one fixed package.. Company Overview: Highlights: Listed by Outsource Accelerator as a company profile in its BPO directory.. Highlights: Described on its own site as a digital marketing and web services provider.. Highlights: Public listings conflict on headquarters and service emphasis, so only directly supported facts are included.. Description: Diligence Agency is publicly described as a New York-based web design and digital marketing agency that also presents BPO-related services in some directory and profile listings.. Competitive Differentiators: Differentiators: Title: Broad digital-service positioning. Differentiators: Description: Public profiles describe the firm across web design, digital marketing, software, and app development, indicating a broader service mix than a narrow BPO-only provider.. Differentiators: Title: BPO and process-efficiency framing. Differentiators: Description: Company content presents BPO services as a way to transfer administrative support and improve client efficiency and scalability.. Differentiators: Title: International-facing presence. Differentiators: Description: Public listings reference locations or market presence across New York, the UK,

Strengths

• Brand Profile: Voice: digital marketing. Voice: eCommerce. Voice: web design. Voice: web development. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: Public materials frame the firm around helping clients improve online presence, streamline digital operations, and outsource administrative support where relevant.. Value Points: Title: Brand and traffic support. Value Points: Description: The agency emphasizes web design, SEO, and marketing work intended to improve online visibility and conversion.. Value Points: Title: Operational support. Value Points: Description: Its BPO-related content positions services as an extension of the client team for administrative support and efficiency gains.. Value Points:. (public_web; observed 2025-04-04)
• Company Overview: Highlights: Listed by Outsource Accelerator as a company profile in its BPO directory.. Highlights: Described on its own site as a digital marketing and web services provider.. Highlights: Public listings conflict on headquarters and service emphasis, so only directly supported facts are included.. Description: Diligence Agency is publicly described as a New York-based web design and digital marketing agency that also presents BPO-related services in some directory and profile listings.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-04-04)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-04)

Firmographics

GB100 score

Overall score: 44

• egs: 38.7
• growth: 49.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.1
• digital_readiness: 46.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Diligence Agency's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: DesignRush agency profile marketplace. Competitors: Evidence: Listed alongside agency directory/marketplace profiles rather than as a service peer.. Competitors: Relationship: alternative. Market Signals: Outsource Accelerator lists the firm in a BPO directory, but public pages describe it as a digital/eCommerce agency rather than a conventional BPO provider.. Differentiators: Public web positioning emphasizes eCommerce, web design, web development, and digital marketing services.. Key Firmographics: Founded Year: 2012. Sectors Display: Digital marketing. Sectors Display: Web design. Sectors Display: Software development. Sectors Display: Application development. Sectors Display: Content services. Headquarters Display: Public sources conflict: New York, NY on Outsource Accelerator; Purley, England on LinkedIn; UK-based on company site.. Ownership Type Display: Unit of Unielix Technologies per company site.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Digital marketing. Categories: Services: Search engine optimisation. Categories: Services: Social media advertising. Categories: Services: Revenue-focused marketing. Categories: Name: Web services. Categories: Services: Web design. Categories: Services: Corporate web design. Categories: Name: Software and application development. Categories: Services: Software development. Categories: Services: Application development. Categories: Services: Mobile app development. Categories: Name: BPO-adjacent services. Categories: Services: Administrative support outsourcing. Categories: Services: Business process outsourcing support. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: New York. Centers: Country: United States. Centers: City: Purley. Centers: Country: United Kingdom. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review and credential data are limited and inconsistent across directories; no reliable overall rating can be verified from the available public

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Public sources identify Diligence Agency as a 2012-founded digital/web agency with BPO-adjacent positioning in some directory content, but the public record is inconsistent on geography and business model, so only limited firmographic facts can be verified.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Shopify. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: WooCommerce. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Wix. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BigCommerce. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Diligence Agency's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 49 distinct source URLs and retained 54 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting

Industries Served

• E-commerce & Retail

Contact

Website: https://ffldiligence.com/

Email: agini@diligenceagency.com

Phone: 91-8076710471

LinkedIn: http://www.linkedin.com/company/diligence-web-design-agency

Frequently Asked Questions

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