Diversified Technology Solutions International INC Dtsi scorecard

Company Overview

Diversified Technology Solutions International INC Dtsi is a BPO company, founded in 1983, with approximately 10,001+ employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

This firm serves many different industries including sports, education, healthcare, manufacturing, and many more. This organization is truly massive, as it is one of three sister companies – NTT Data and NTT Business in Japan. This firm employs over 10,000 individuals and generates over 100 billion USD in revenue. It is unclear when this firm was founded, but according to the official website, some iteration of this organization has been around for 120 years. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: enterprise-focused. Voice: solution-oriented. Imagery Style: No public visual brand assets or website page captures were available to verify imagery style.. Client Value Proposition: Summary: DTSI’s public positioning emphasizes integrated delivery across technology, facilities, and managed service support to help clients build, deploy, and operate business systems.. Value Points: Title: Integrated solutions. Value Points: Description: Combines communications, IT, contact center, and facilities-related services in one provider profile.. Value Points: Title: Operational support. Value Points: Description: Managed and hosted service offerings indicate support for ongoing operations rather than only one-time implementation.. Value Points: Title: Cost and deployment support. Value Points: Description: Third-party descriptions highlight cost savings and relationship-building value for clients.. Company Overview: Highlights: Philippines-based company with headquarters in Makati City, Metro Manila.. Highlights: Public sources describe it as serving the IT-BPO industry and global enterprises.. Highlights: LinkedIn and third-party profiles indicate the company operates as part of the DTSI Group and was acquired by NTT Communications.. Description: Diversified Technology Solutions International, Inc. (DTSI) is described in public sources as a Philippines-based solutions provider and systems integrator serving IT-BPO and enterprise clients, with capabilities spanning communications systems, IT services, and managed contact center-related offerings.. Competitive Differentiators: Differentiators: Title: End-to-end delivery scope. Differentiators: Description: Public sources describe DTSI as designing, building, deploying, and managing business communications systems, IT services, and contact center services.. Differentiators: Title: Facilities plus technology combination. Differentiators: Description: The company is positioned around both technology solutions and facilities services, including built-to-suit and managed facilities.. Differentiators: Title: Enterprise and BPO focus. Differentiators: Description: Public materials tie

Strengths

• Brand Profile: Voice: professional. Voice: enterprise-focused. Voice: solution-oriented. Imagery Style: No public visual brand assets or website page captures were available to verify imagery style.. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: DTSI’s public positioning emphasizes integrated delivery across technology, facilities, and managed service support to help clients build, deploy, and operate business systems.. Value Points: Title: Integrated solutions. Value Points: Description: Combines communications, IT, contact center, and facilities-related services in one provider profile.. Value Points: Title: Operational support. Value Points: Description: Managed and hosted service offerings indicate support for ongoing operations rather than only one-time implementation.. Value Points: Title: Cost and deployment support. Value Points:. (public_web; observed 2025-02-20)
• Company Overview: Highlights: Philippines-based company with headquarters in Makati City, Metro Manila.. Highlights: Public sources describe it as serving the IT-BPO industry and global enterprises.. Highlights: LinkedIn and third-party profiles indicate the company operates as part of the DTSI Group and was acquired by NTT Communications.. Description: Diversified Technology Solutions International, Inc. (DTSI) is described in public sources as a Philippines-based solutions provider and systems integrator serving IT-BPO and enterprise clients, with capabilities spanning communications systems, IT. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 52

• egs: 45.9
• growth: 56.5
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 54.9
• digital_readiness: 53.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Diversified Technology Solutions International INC Dtsi's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: NTT Communications / NTT Group. Competitors: Evidence: NTT Communications invested in DTSI and later used DTSI in its Philippines service structure; this is more parent/partner context than a direct competitor.. Competitors: Relationship: adjacent. Competitors: Name: Other Philippine IT-BPO and systems integrators. Competitors: Evidence: Public descriptions place DTSI in the IT-BPO, systems integration, facilities, and managed services market, implying direct competition with similar providers.. Competitors: Relationship: direct. Competitors: Name: Facilities and managed workplace service providers. Competitors: Evidence: DTSI is described as providing facilities design, construction, management, and technology equipment financing alongside BPO-related services.. Competitors: Relationship: adjacent. Positioning: Public sources describe DTSI as a Philippine IT-BPO and systems-integration provider focused on end-to-end business communications, hosted and managed contact center services, facilities, and technology-enabled workplace solutions.. Market Signals: Historical public references to DTSI as a leading enabler of the Philippine IT-BPO sector.. Market Signals: NTT Communications’ 2012 investment and 2013 operational. Key Firmographics: Founded Year: 1997. Revenue Display: Approximately JPY 3.8 billion (group total, historical public disclosure). Sectors Display: IT-BPO. Sectors Display: Enterprise technology. Sectors Display: Business communications. Sectors Display: Managed services. Headquarters Display: 12F Zuellig Building, Paseo de Roxas corner Makati Avenue, Makati City, Metro Manila, Philippines. Employee Count Display: Approximately 200 (group total, historical public disclosure). Ownership Type Display: Part of NTT Group / acquired by NTT Communications. Recent News: Articles: Date: 2012-05-24. Articles: Title: NTT Com to invest in DTSI, a leading solutions provider. Articles: Source: NTT Communications. Articles: Summary: Announced a strategic investment in DTSI and described DTSI’s capabilities in communications systems, IT services, and contact center services.. Articles: Date: 2013-02-12. Articles: Title: NTT Com strengthens Philippine service structure through DTSI. Articles: Source: NTT Communications.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Makati. Centers: Country: Philippines. Centers: City: Manila. Centers: Country: Philippines. Centers: City: Cebu City. Centers: Country: Philippines. Centers: City: Phoenix. Centers: Country: United States. Reputation & Reviews: Summary: Public directory-style sources present DTSI as an established provider, but no verifiable third-party review ratings or customer review counts were found in the gathered sources.. Credentials: Detail: Profile describes DTSI Group as an award-winning service provider, but no verified numeric review rating was available.. Credentials: Rating: Employees listed: 51-200. Credentials: Platform: The Org. Credentials: Detail: Company profile indicates headquarters in Makati, Philippines, but does not provide a public customer rating.. Credentials: Platform: LinkedIn. Services & Offerings: Categories: Name: Systems integration and IT services. Categories: Services: Business communications systems design, build, deploy, and management. Categories: Services: IP telephony. Categories: Services: Business application systems. Categories: Services: Computing and IT services. Categories: Name: BPO and contact center support. Categories: Services: Hosted contact center services. Categories: Services: Managed contact center services. Categories: Services: Premise-based contact center services. Categories: Name: Facilities and infrastructure. Categories: Services: Turnkey built-to-suit facilities. Categories: Services: Managed facilities. Categories: Services: Facilities design. Categories: Services: Facilities construction. Categories: Services: Facilities management. Categories: Name: Technology and financing support. Categories: Services: Technology equipment financing. Categories: Services: Technology-based products and solutions. Categories: Name: Consulting and investor support. Categories: Services: Business professional consulting services for investors. Executive Summary: Summary: DTSI is publicly described as a Philippines-based technology and outsourcing-related provider focused on systems integration, business communications, IT services, hosted/managed contact center services, and facilities-related solutions.. Tech Stack & Tools: Tools: Category: Other. Tools:

Methodology

Diversified Technology Solutions International INC Dtsi's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: http://www.dtsigroup.com

Email: marketing@dtsigroup.com

Phone: 602. 508.6099

LinkedIn: https://www.linkedin.com/company/global-ntt/

Frequently Asked Questions

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