Drishti Soft Solutions PVT Ltdameyo scorecard

Company Overview

Drishti Soft Solutions PVT Ltdameyo is a BPO company, founded in 2003, with approximately 201-500 employees. They specialize in Sales & Marketing, Customer Support, Back Office. They serve the E-commerce & Retail industries.

At Exotel, we build technologies that make communication more human. Every time someone orders food on Swiggy, manages money with Slice, finds care through Redcliffe Labs or books a ride on Uber, chances are Exotel is powering that interaction in the background. In 2011, our founders saw how hard it was for businesses to talk to their customers. Setting up phone lines, IVRs, and call centres meant hardware, engineers, and a lot of money. They imagined a simpler world, where any company could build customer conversations using just the cloud. That belief became Exotel. From the first few calls routed through our servers in Bengaluru to thousands of startups and enterprises relying on us every day, our mission was clear: make business communication simple, reliable, and scalable. Not fancy. Not expensive. Just something that worked every single time.

Executive summary

Brand Profile: Voice: enterprise. Voice: solution-oriented. Voice: customer-experience-focused. Imagery Style: Product and platform-oriented brand presentation focused on customer interaction and enterprise software.. Client Value Proposition: Summary: Ameyo’s public positioning emphasizes helping enterprises streamline customer service, support, and collections while maintaining flexible deployment choices and omnichannel coverage.. Value Points: Title: Streamlined service operations. Value Points: Description: Public materials say the platform helps businesses streamline customer service, customer support, and collection processes.. Value Points: Title: Omnichannel customer interactions. Value Points: Description: The platform is described as enabling personalized interactions across multiple channels.. Value Points: Title: Flexible implementation options. Value Points: Description: The product is marketed for cloud, on-premise, hybrid, private cloud, and public cloud implementations.. Company Overview: Tagline: Ameyo Customer Experience Platform helps organizations of all sizes to create positive customer experiences across voice and digital touchpoints. Highlights: Founded as Drishti-Soft Solutions in 2003 and rebranded as Ameyo in 2019.. Highlights: Markets an omnichannel customer engagement platform with on-cloud, on-premise, and hybrid deployment options.. Highlights: Public materials describe support for voice, IVR, ACD, dialers, email, chat, social media, analytics, and customer intelligence.. Description: Drishti-Soft Solutions Pvt Ltd, operating under the Ameyo brand, provides customer experience and contact center software for voice and digital channels.. Competitive Differentiators: Differentiators: Title: Deployment flexibility. Differentiators: Description: Public materials describe support for cloud, on-premise, hybrid, private cloud, and public cloud deployment models.. Differentiators: Title: Omnichannel breadth. Differentiators: Description: The platform is described as supporting voice and digital touchpoints including chat, email, social media, IVR, and ACD.. Differentiators: Title: Customer experience focus. Differentiators: Description: The company positions itself

Strengths

• Brand Profile: Voice: enterprise. Voice: solution-oriented. Voice: customer-experience-focused. Imagery Style: Product and platform-oriented brand presentation focused on customer interaction and enterprise software.. (public_web; observed 2026-08-25)
• Client Portfolio: Clients: Segment: Unknown. Clients: Industry: Unknown. Clients: Client Name: Unknown. Total Clients Claimed: 2000. Industry Concentration: BPO. Industry Concentration: communications. Industry Concentration: financial services. Industry Concentration: technology. (public_web; observed 2025-11-10)
• Client Value Proposition: Summary: Ameyo’s public positioning emphasizes helping enterprises streamline customer service, support, and collections while maintaining flexible deployment choices and omnichannel coverage.. Value Points: Title: Streamlined service operations. Value Points: Description: Public materials say the platform helps businesses streamline customer service, customer support, and collection processes.. Value Points: Title: Omnichannel customer interactions. Value Points: Description: The platform is described as enabling personalized interactions across multiple channels.. Value Points: Title: Flexible implementation options. Value Points: Description: The. (public_web; observed 2019-09-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 42.1
• growth: 44
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 36.3
• digital_readiness: 42.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Drishti Soft Solutions PVT Ltdameyo's structured service taxonomy includes Sales & Marketing, Customer Support, Back Office. Client Portfolio: Clients: Segment: Unknown. Clients: Industry: Unknown. Clients: Client Name: Unknown. Total Clients Claimed: 2000. Industry Concentration: BPO. Industry Concentration: communications. Industry Concentration: financial services. Industry Concentration: technology. Competitive Landscape: Competitors: Name: Exotel. Competitors: Evidence: Ameyo was acquired by Exotel in 2021, making Exotel a market-related alternative in the same broader space.. Competitors: Relationship: alternative. Competitors: Name: Zendesk. Competitors: Evidence: Ameyo published an integration approach document for Zendesk, indicating ecosystem adjacency rather than direct competition.. Competitors: Relationship: adjacent. Competitors: Name: Microsoft Dynamics 365 Contact Center ecosystem. Competitors: Evidence: Ameyo is described as a supported channel provider for Microsoft Dynamics 365 integration.. Competitors: Relationship: adjacent. Positioning: Omnichannel customer experience and contact center software provider serving enterprise customer engagement use cases.. Market Signals: Gartner Magic Quadrant honorable mention cited by the company. Market Signals: Acquisition by Exotel suggests consolidation in the contact center software market. Market Signals: Public positioning around customer engagement and omnichannel support. Differentiators: Omnichannel customer experience platform. Differentiators: Cloud contact center offering. Differentiators: Enterprise integrations with CRM/helpdesk ecosystems. Differentiators: Historical presence across 60+ countries and 2000+ customers. Key Firmographics: Founded Year: 2003. Sectors Display: BPO. Sectors Display: customer engagement. Sectors Display: contact center software. Sectors Display: enterprise communications. Sectors Display: customer service. Headquarters Display: Gurugram, Haryana, India. Employee Count Display: 300 employees (reported in 2015). Ownership Type Display: Private limited company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Omnichannel customer engagement. Categories: Services: Voice. Categories: Services: IVR. Categories: Services: ACD. Categories: Services: dialers. Categories: Services: email. Categories: Services: chat. Categories: Services: social media integration. Categories: Name: Contact center deployment. Categories: Services: Cloud deployment. Categories: Services: On-premise deployment. Categories: Services: Hybrid

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Gurugram. Centers: Country: India. Centers: City: Makati City. Centers: Country: Philippines. Recent News: Articles: Date: 2019-09-18. Articles: Title: Ameyo rebrands from Drishti Soft Solutions. Articles: Source: Business Standard. Articles: Summary: The company announced a rebrand to Ameyo and positioned itself around customer engagement solutions.. Articles: Date: 2021-03-17. Articles: Title: Ameyo becomes the first ISV from India to support Microsoft CIF. Articles: Source: Ameyo blog. Articles: Summary: The company said its FusionCX platform supported Microsoft Dynamics 365 Channel Integration Framework.. Articles: Date: 2010-04-07. Articles: Title: Ameyo-on-Cloud 2.0 launched. Articles: Source: Newswire. Articles: Summary: The company announced a hosted contact center product update with SaaS-oriented architecture and deployment flexibility.. Executive Summary: Summary: Ameyo is a customer experience and contact center software provider associated with Drishti-Soft Solutions Pvt Ltd, focused on omnichannel engagement, deployment flexibility, and customer service workflows.. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Ameyo cloud contact center software. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Omni-channel customer experience platform capabilities. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: Microsoft Dynamics 365 Channel Integration Framework support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Zendesk integration. Ai Capabilities: Omni-channel customer interaction management. Ai Capabilities: Cloud contact center automation. Ai Capabilities: Channel integration with enterprise CRM ecosystems. Proprietary Tech: Ameyo platform. Proprietary Tech: Ameyo-on-Cloud 2.0. Financial Health: Overall Health: unknown. Financial Events: Date: 2021-06-29. Financial Events: Event Type: acquisition. Financial Events: Description: Ameyo was acquired by Exotel.. Financial Events: Date: 2015-07-13. Financial Events: Event Type: funding. Financial

Methodology

Drishti Soft Solutions PVT Ltdameyo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 35 distinct source URLs and retained 37 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ameyo.com/

Email: info@ameyo.com

Phone: 91 807 631 7331

LinkedIn: https://www.linkedin.com/company/ameyocim/

Frequently Asked Questions

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