Eficasia Contact Center scorecard

Company Overview

Eficasia Contact Center is a BPO company, founded in 2005, with approximately 1000-4999 employees. They specialize in Customer Support, Recruitment Process Outsourcing, Back Office. They serve the E-commerce & Retail industries.

The solutions include Inbound customer service, Outbound customer service, Technical support, Telemarketing, and Lead Generation solutions. Today the organization hasmore than 3000 workstations, 3500 collaborators, and four contact centers. Eficasia Contact Center has a long list of satisfied clients that recommend their solutions. The organization’s revenue continues to grow through continuous growth and development, with its current standingaround $9 million. Since 2005 Eficasia Contact Center has been dedicated to offering the most innovative contact center solutions and solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: service-oriented. Voice: corporate. Voice: solutions-focused. Tagline: En EFICASIA tenemos la mejor solución.. Imagery Style: Minimal public brand evidence available from accessible sources; official materials emphasize contact-center operations and service delivery.. Client Value Proposition: Summary: Public messaging positions Eficasia as a provider of customized contact-center and BPO solutions designed to fit each client or project.. Value Points: Title: Custom-fit delivery. Value Points: Description: The homepage says it provides the best solution and services tailored to the company or project.. Value Points: Title: End-to-end contact handling. Value Points: Description: Public materials show capabilities across voice, digital, back office, technical support, and quality control.. Value Points: Title: Regional operating presence. Value Points: Description: Public location references indicate a footprint across Mexico and Argentina.. Company Overview: Tagline: En EFICASIA tenemos la mejor solución.. Highlights: Public materials state the company has operated contact centers since 2005.. Highlights: The company presents a multi-site footprint including Mexico City, Toluca, Morelia, and Argentina.. Highlights: Public site content emphasizes tailored solutions for companies and projects.. Description: Eficasia Contact Center is a Mexico-based contact center and BPO provider with public materials describing customer-service, back-office, technical support, IVR, chat, social media, sales, retention, and quality-monitoring solutions.. Competitive Differentiators: Differentiators: Title: Multi-site operating footprint. Differentiators: Description: Public materials reference multiple delivery locations in Mexico and Argentina, suggesting geographic distribution of operations.. Differentiators: Title: Broad service portfolio. Differentiators: Description: The company publicly lists contact-center, BPO, omnichannel, automation, help desk, and quality-monitoring capabilities.. Differentiators: Title: Long operating history. Differentiators: Description: Company materials state the business has operated contact centers since 2005..

Strengths

• Brand Profile: Voice: service-oriented. Voice: corporate. Voice: solutions-focused. Tagline: En EFICASIA tenemos la mejor solución.. Imagery Style: Minimal public brand evidence available from accessible sources; official materials emphasize contact-center operations and service delivery.. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Public messaging positions Eficasia as a provider of customized contact-center and BPO solutions designed to fit each client or project.. Value Points: Title: Custom-fit delivery. Value Points: Description: The homepage says it provides the best solution and services tailored to the company or project.. Value Points: Title: End-to-end contact handling. Value Points: Description: Public materials show capabilities across voice, digital, back office, technical support, and quality control.. Value Points: Title: Regional operating presence. Value. (public_web; observed 2026-08-25)
• Company Overview: Tagline: En EFICASIA tenemos la mejor solución.. Highlights: Public materials state the company has operated contact centers since 2005.. Highlights: The company presents a multi-site footprint including Mexico City, Toluca, Morelia, and Argentina.. Highlights: Public site content emphasizes tailored solutions for companies and projects.. Description: Eficasia Contact Center is a Mexico-based contact center and BPO provider with public materials describing customer-service, back-office, technical support, IVR, chat, social media, sales, retention, and quality-monitoring solutions.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-10-02)

Firmographics

GB100 score

Overall score: 50

• egs: 41.8
• growth: 56.5
• reputation: 52.3
• ai_readiness: 50
• market_footprint: 44.1
• digital_readiness: 54.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Eficasia Contact Center's structured service taxonomy includes Customer Support, Recruitment Process Outsourcing, Back Office. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Adjacent to direct as a large contact-center and BPO provider in the same market category.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Adjacent to direct as a large contact-center and CX outsourcing provider.. Competitors: Relationship: direct. Competitors: Name: Konecta. Competitors: Evidence: Adjacent to direct as a contact-center and customer experience outsourcing provider.. Competitors: Relationship: direct. Positioning: Contact-center and outsourcing provider with multi-site operations in Mexico and Argentina, serving voice/data interaction services.. Market Signals: Company is listed as outsourcing and offshoring consulting on LinkedIn.. Market Signals: Public aggregator data indicates a mid-sized employer profile.. Differentiators: Public materials indicate operations since 2005.. Differentiators: Public sources show multiple delivery locations across Mexico and Argentina.. Key Firmographics: Founded Year: 2005. Sectors Display: BPO. Sectors Display: contact center. Sectors Display: customer service. Sectors Display: technical support. Sectors Display: government service. Headquarters Display: Insurgentes Sur No. 1685, PH, Col. Guadalupe Inn, Álvaro Obregón, C.P. 01020, Mexico City, Mexico. Employee & Client Sentiment: Red Flags: Public review snippets show low-to-mixed scores in some categories.. Red Flags: Large variance between small and larger review samples suggests limited consistency in public sentiment.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work-life balance and compensation are rated below neutral in one review snapshot. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: equilibrio entre la vida laboral y personal. Sentiment Themes: Key Phrases: sueldos y prestaciones. Sentiment Themes: Key Phrases: estabilidad laboral y desarrollo profesional. Sentiment Themes: Theme: Broader review sample shows moderate overall ratings in public aggregator listings. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: overall rating. Sentiment Themes: Key Phrases: employee reviews. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Customer contact

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mexico City. Centers: Country: Mexico. Centers: City: Toluca. Centers: Country: Mexico. Centers: City: Morelia. Centers: Country: Mexico. Centers: City: Buenos Aires. Centers: Country: Argentina. Executive Summary: Summary: Eficasia Contact Center appears as an established Spanish-language BPO/contact-center operator headquartered in Mexico City, with public-facing materials focused on customized outsourcing and customer-contact solutions.. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Notes: Public job/review aggregators mention over 2,200 talents and 1,001 to 5,000 company size.. Workforce Signals: Company Size Range: 1001 to 5000. Workforce Signals: Employee Count Claimed: 2200. Leadership & Executives: Executives: Name: null. Executives: Title: null. Compliance: COPC. Compliance: ISO 27001. Service: Back Office.

Methodology

Eficasia Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Recruitment Process Outsourcing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.eficasia.com

Email: atencion@eficasia.com

Phone: 55-5322-0450

LinkedIn: http://www.linkedin.com/company/eficasia

Frequently Asked Questions

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