Etelecare Services scorecard

Company Overview

Etelecare Services is a BPO company, founded in 1999, with approximately 100-249 employees. They specialize in Finance & Accounting, Level 1 & 2 Support. They serve the E-commerce & Retail industries.

Located in Cebu City, Philippines, Owner Mark Albano has built a high standard and professional organization to assist and transition companies effortlessly into new business opportunities. What began as a one-person operation in 2014 has grown into a multi-million dollar BPO organization that manages sales, tech support, customer care and delivers inbound and outbound solutions such as telemarketing, appointment solutions with about 300 staff. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: The public listing suggests eTelecare Services offers a compact, multi-service BPO option for companies seeking outsourced customer-facing and support operations.. Value Points: Title: Multi-function support. Value Points: Description: Combines sales, customer care, technical support, and appointment-setting services under one provider.. Value Points: Title: Inbound and outbound capability. Value Points: Description: Supports both inbound and outbound process needs.. Value Points: Title: Scalable delivery profile. Value Points: Description: Directory copy indicates growth from a one-person operation to a larger staffing model.. Company Overview: Highlights: Presented in the Outsource Accelerator BPO directory. Highlights: Described as having grown from a one-person operation in 2014 to a multi-million dollar BPO company. Highlights: Reported to manage sales, tech support, customer care, telemarketing, and appointment solutions. Highlights: Directory listing indicates about 300 staff. Description: eTelecare Services is presented in the Outsource Accelerator directory as a BPO provider based in Cebu City, Philippines, offering sales, technical support, customer care, and inbound/outbound services including telemarketing and appointment solutions.. Competitive Differentiators: Differentiators: Title: Rapid growth profile. Differentiators: Description: Directory copy describes the company as having grown from a one-person operation in 2014 into a multi-million dollar BPO company.. Differentiators: Title: Broad support coverage. Differentiators: Description: Public listing indicates coverage across sales, technical support, customer care, and inbound/outbound services.. Differentiators: Title: Philippines operating base. Differentiators: Description: The company is described as located in Cebu City, Philippines, which is consistent with a common offshore delivery location for BPO services.. Competitive Landscape: Competitors: Name: Stream Global Services. Competitors: Evidence: Historical public coverage describes both as BPO providers in customer

Strengths

• Client Value Proposition: Summary: The public listing suggests eTelecare Services offers a compact, multi-service BPO option for companies seeking outsourced customer-facing and support operations.. Value Points: Title: Multi-function support. Value Points: Description: Combines sales, customer care, technical support, and appointment-setting services under one provider.. Value Points: Title: Inbound and outbound capability. Value Points: Description: Supports both inbound and outbound process needs.. Value Points: Title: Scalable delivery profile. Value Points: Description: Directory copy indicates growth from a one-person operation. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Presented in the Outsource Accelerator BPO directory. Highlights: Described as having grown from a one-person operation in 2014 to a multi-million dollar BPO company. Highlights: Reported to manage sales, tech support, customer care, telemarketing, and appointment solutions. Highlights: Directory listing indicates about 300 staff. Description: eTelecare Services is presented in the Outsource Accelerator directory as a BPO provider based in Cebu City, Philippines, offering sales, technical support, customer care, and inbound/outbound services including telemarketing. (public_web; observed 2026-08-25)
• Competitive Differentiators: Differentiators: Title: Rapid growth profile. Differentiators: Description: Directory copy describes the company as having grown from a one-person operation in 2014 into a multi-million dollar BPO company.. Differentiators: Title: Broad support coverage. Differentiators: Description: Public listing indicates coverage across sales, technical support, customer care, and inbound/outbound services.. Differentiators: Title: Philippines operating base. Differentiators: Description: The company is described as located in Cebu City, Philippines, which is consistent with a common offshore delivery location for BPO. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-01-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-05-28)

Firmographics

GB100 score

Overall score: 46

• egs: 42.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Etelecare Services's structured service taxonomy includes Finance & Accounting, Level 1 & 2 Support. Leadership & Executives: Executives: Bio: Public directory listing identifies Mark Albano as the owner of eTelecare Services.. Executives: Name: Mark Albano. Executives: Title: Owner. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer care. Categories: Services: Technical support. Categories: Name: Sales and outbound. Categories: Services: Sales. Categories: Services: Telemarketing. Categories: Name: Appointment services. Categories: Services: Appointment solutions. Categories: Name: Inbound and outbound operations. Categories: Services: Inbound services. Categories: Services: Outbound services. Executive Summary: Summary: Publicly available information identifies eTelecare Services as a Philippines-based BPO provider with customer care, technical support, and sales capabilities, but detailed corporate facts are limited in the accessible public record.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.. Delivery Center Details: Centers: City: Cebu City. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 2014. Revenue Display: multi-million dollar BPO company. Sectors Display: Business process outsourcing. Sectors Display: Customer care. Sectors Display: Technical support. Sectors Display: Sales. Sectors Display: Telemarketing. Sectors Display: Appointment solutions. Headquarters Display: Cebu City, Philippines; main headquarters listed as N/A in the directory entry. Employee Count Display: about 300 staff. Asset Logo: Visibility: public.

Geography

Countries listed in the structured record include -. Asset Favicon: Visibility: public.

Methodology

Etelecare Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 45 distinct source URLs and retained 52 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Level 1 & 2 Support

Industries Served

• E-commerce & Retail

Contact

Website: https://etelecareservices.com

Email: info@etelecareservices.com

Phone: (+61) 2 8073 4100

LinkedIn: http://www.linkedin.com/company/e-telecare-services

Frequently Asked Questions

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