Executive Answering Service scorecard

Company Overview

Executive Answering Service is a BPO company, founded in 1976, with approximately 1-49 employees. They specialize in Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Executive Answering Service’s virtual receptionist solutions offer a budget-friendly alternative to a traditional in-office receptionist. In addition, the cost savings the organization delivers its clients allows clients to expand their businesses in other areas. This organization serves local and national clients that range from freelance workers to corporations. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: professional. Voice: friendly. Voice: customer-service oriented. Voice: reassuring. Voice: reliable. Tagline: Tomorrow's Technology with Yesterday's Hospitality. Imagery Style: No public visual assets were verified from the available sources.. Client Value Proposition: Summary: Executive Answering Service positions itself as a professional local-based telephone receptionist and live answering provider that helps businesses stay responsive when staff are unavailable.. Value Points: Title: Consistent live response. Value Points: Description: Operators answer 24/7 and can present a customized company greeting.. Value Points: Title: Message distribution flexibility. Value Points: Description: Messages can be delivered by fax or email, with BBB also noting pager and email delivery options.. Value Points: Title: Coverage for busy or unavailable staff. Value Points: Description: The service is framed as a receptionist replacement when a business is out to lunch, on another call, or otherwise unavailable.. Value Points: Title: Support for service-heavy sectors. Value Points: Description: The company highlights dental and medical offices as primary industry targets.. Company Overview: Highlights: 24/7 live operator answering. Highlights: Locally owned and operated by Megan Lipert-Murphy since 2000. Highlights: Serves more than 500 customers locally and nationally. Highlights: Specializes in dental and medical offices. Description: Executive Answering Service is a Nebraska-based answering service and call center provider offering live telephone answering, emergency dispatch, order entry, and outsourcing services, with 24/7 live operator coverage.. Competitive Differentiators: Differentiators: Title: 24/7 live operator coverage. Differentiators: Description: The company explicitly offers live operator answering at all hours, including nights, weekends, and holidays.. Differentiators: Title: Long operating history. Differentiators: Description: Public sources describe the company as having 45

Strengths

• Brand Profile: Voice: professional. Voice: friendly. Voice: customer-service oriented. Voice: reassuring. Voice: reliable. Tagline: Tomorrow's Technology with Yesterday's Hospitality. Imagery Style: No public visual assets were verified from the available sources.. (public_web; observed 2025-10-17)
• Client Portfolio: Clients: Segment: local and national. Clients: Industry: mixed. Clients: Client Name: More than 500 customers. Total Clients Claimed: 500. Industry Concentration: medical. Industry Concentration: dental. (public_web; observed 2026-05-30)
• Client Value Proposition: Summary: Executive Answering Service positions itself as a professional local-based telephone receptionist and live answering provider that helps businesses stay responsive when staff are unavailable.. Value Points: Title: Consistent live response. Value Points: Description: Operators answer 24/7 and can present a customized company greeting.. Value Points: Title: Message distribution flexibility. Value Points: Description: Messages can be delivered by fax or email, with BBB also noting pager and email delivery options.. Value Points: Title: Coverage for. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-10-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-29)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 45
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.3
• digital_readiness: 46

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Executive Answering Service's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment, Back Office. Client Portfolio: Clients: Segment: local and national. Clients: Industry: mixed. Clients: Client Name: More than 500 customers. Total Clients Claimed: 500. Industry Concentration: medical. Industry Concentration: dental. Competitive Landscape: Competitors: Name: Moneypenny. Competitors: Evidence: Both companies market outsourced professional answering service offerings.. Competitors: Relationship: direct. Competitors: Name: CallNET Answering Service. Competitors: Evidence: Offers executive answering service and 24/7 phone support.. Competitors: Relationship: direct. Competitors: Name: Other live answering service providers. Competitors: Evidence: The company markets general answering, call center, dispatch, and order entry services.. Competitors: Relationship: adjacent. Positioning: A live-operator answering service focused on 24/7 message handling, call triage, emergency dispatch, and medical/dental office support.. Market Signals: Claims of serving more than 500 customers locally and nationally.. Market Signals: Pricing page advertises monthly plans starting at $40 per bill period.. Market Signals: Public materials position the service as a small-business-friendly live-answering alternative.. Differentiators: 24/7 live operator coverage. Differentiators: Medical and dental office specialization. Differentiators: Message delivery via text, fax, and email. Differentiators: Decision-tree triage and emergency connection handling. Differentiators: Locally owned and operated since 2000. Delivery Center Details: Centers: City: Lincoln. Centers: Model: local-based telephone receptionist. Centers: Country: United States. Centers: City: Choctaw. Centers: Model: office-based answering service. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Telephone Operator. Open Positions: Seniority: Entry. Open Positions: Department: Operations. Workforce Signals: Hours: full and part time employment opportunities within a 24/7 operation. Workforce Signals: Skills Mentioned: exceptional oral and written skills. Workforce Signals: Skills Mentioned: multi-task with accuracy. Workforce Signals: Skills Mentioned: outstanding phone personality. Workforce Signals: Skills Mentioned: type at least 40 wpm. Workforce Signals: Skills Mentioned: customer service skills. Workforce Signals: Skills Mentioned: general medical knowledge. Workforce Signals:

Geography

Countries listed in the structured record include -. Key Firmographics: Sectors Display: Answering services. Sectors Display: Call center services. Sectors Display: Emergency dispatch. Sectors Display: Order entry. Sectors Display: Outsourcing. Headquarters Display: Lincoln, Nebraska, United States. Ownership Type Display: Locally owned and operated. Pricing & Engagement: Models: Name: Per-call monthly plans. Models: Best For: Businesses seeking variable-volume answering support. Models: Description: Plans are billed by call and include free message delivery via fax or email.. Models: Name: Entry-level monthly plan. Models: Best For: Smaller businesses needing basic live-answering coverage. Models: Description: Monthly plans start at $40 per bill period for a fully trained local-based telephone receptionist.. Summary: Public pricing is limited, but the company advertises monthly plans that start at $40 per bill period, with plans billed by call and free delivery of messages via fax or email.. Services & Offerings: Categories: Name: Live answering. Categories: Services: Live telephone answering service. Categories: Services: Friendly receptionist coverage. Categories: Services: 24/7 operator support. Categories: Services: Custom greeting using company name or preferred phrase. Categories: Name: Call center and message handling. Categories: Services: Call center services. Categories: Services: Message delivery by fax. Categories: Services: Message delivery by email. Categories: Services: Message delivery to alphanumeric pagers. Categories: Name: Dispatch and transactional support. Categories: Services: Emergency dispatch. Categories: Services: Order entry. Categories: Services: Catalog order taking. Categories: Name: Industry-focused support. Categories: Services: 24/7 answering services for dental offices. Categories: Services: 24/7 answering services for medical offices. Description Long: We’re all about creating a great experience for our members and adding them to a remarkable group of thousands of people who’ve made us what

Methodology

Executive Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.executive-answering.com

Email: Mega@executive-answering.com

Phone: 402-474-3434

LinkedIn: http://www.linkedin.com/company/complete-answering

Frequently Asked Questions

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