Expertcallers scorecard

Company Overview

Expertcallers is a BPO company headquartered in 1877/4 HBR Layout 2nd block 1st stage ,80 ft main Road , 560043, Bangalore , Karnataka , India, founded in 2002, with approximately 500-999 employees. They specialize in Chat Support, Sales & Marketing, Content Moderation, Email Support, Customer Support, Data Entry & Processing, Back Office. They serve the E-commerce & Retail industries.

This outsourcing organization prides itself on providing comprehensive customer relationship management solutions to businesses globally. ExpertCallers operates as a division of Flatworld Solutions that has operated as a call center outsourcing organization since 2002 with clients across the globe. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: process-oriented. Voice: quality-focused. Voice: operations-led. Client Value Proposition: Summary: ExpertCallers positions its value around improving customer interactions, handling high-volume support and outreach, and providing process-driven outsourced execution for businesses that want to offload contact-center and back-office work.. Value Points: Title: Customer experience support. Value Points: Description: The company emphasizes reliable handling of customer interactions and support workflows.. Value Points: Title: Sales and pipeline support. Value Points: Description: Public materials highlight lead generation, appointment setting, telemarketing, and outbound outreach.. Value Points: Title: Operational visibility and accountability. Value Points: Description: The company says it uses defined processes and clear visibility in execution.. Value Points: Title: Scalable multilingual coverage. Value Points: Description: The company advertises multilingual agents to support broader customer coverage.. Company Overview: Tagline: Customer Support, Data & BPO Solutions. Highlights: Operates as part of the Flatworld Solutions ecosystem.. Highlights: States more than 20 years of experience and a founding year of 2002.. Highlights: Positions itself as a global customer operations partner.. Highlights: Public materials mention multilingual agents and Lean Six Sigma-aligned processes.. Description: ExpertCallers is a global customer operations and outsourcing provider associated with Flatworld Solutions, offering customer support, outreach, quality monitoring, and back-office workflows.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the company has operated since 2002.. Differentiators: Title: Global delivery footprint. Differentiators: Description: Public sources describe delivery centers and presence across multiple countries, including the United States, India, and the Philippines.. Differentiators: Title: Process-led operations. Differentiators: Description: The company emphasizes Lean Six Sigma principles, AI-augmented workflows, and a human-in-the-loop

Strengths

• Brand Profile: Voice: professional. Voice: process-oriented. Voice: quality-focused. Voice: operations-led. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: ExpertCallers positions its value around improving customer interactions, handling high-volume support and outreach, and providing process-driven outsourced execution for businesses that want to offload contact-center and back-office work.. Value Points: Title: Customer experience support. Value Points: Description: The company emphasizes reliable handling of customer interactions and support workflows.. Value Points: Title: Sales and pipeline support. Value Points: Description: Public materials highlight lead generation, appointment setting, telemarketing, and outbound outreach.. Value Points: Title: Operational visibility. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Customer Support, Data & BPO Solutions. Highlights: Operates as part of the Flatworld Solutions ecosystem.. Highlights: States more than 20 years of experience and a founding year of 2002.. Highlights: Positions itself as a global customer operations partner.. Highlights: Public materials mention multilingual agents and Lean Six Sigma-aligned processes.. Description: ExpertCallers is a global customer operations and outsourcing provider associated with Flatworld Solutions, offering customer support, outreach, quality monitoring, and back-office workflows.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 42.8
• growth: 56.5
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 39.7
• digital_readiness: 56.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Expertcallers's structured service taxonomy includes Chat Support, Sales & Marketing, Content Moderation, Email Support, Customer Support, Data Entry & Processing, Back Office. Competitive Landscape: Competitors: Name: Flatworld Solutions. Competitors: Evidence: ExpertCallers states it is part of the Flatworld Solutions ecosystem/division, so this is parent-company adjacency rather than a separate competitor.[1][2]. Competitors: Relationship: adjacent. Competitors: Name: SalesHive. Competitors: Evidence: Public vendor coverage describes both firms as providers of outbound support, lead generation, and appointment-setting services.[3]. Competitors: Relationship: direct. Competitors: Name: Outsource Accelerator listed call center/BPO vendors. Competitors: Evidence: Directory and review coverage places ExpertCallers among broader BPO/call-center outsourcing options, making comparable providers in that category alternatives in buyer research.[4]. Competitors: Relationship: alternative. Positioning: ExpertCallers presents itself as a global customer operations and BPO partner focused on customer support, outbound and inbound calling, lead generation, and back-office workflows, with Lean Six Sigma, AI-augmented workflows, and human-in-the-loop execution emphasized in public messaging.[1][2][3]. Market Signals: Founded in 2002, positioning the firm as a long-tenured outsourcing provider.[1][2]. Market Signals: Public pages reference operations across multiple geographies, including the US,. Hiring & Workforce Signals: Open Positions: Title: Client Relationship Officer - Email Support. Open Positions: Location: Bangalore. Open Positions: Seniority: unknown. Open Positions: Department: Customer Support. Open Positions: Title: CRO - Lead Generation, US Shift. Open Positions: Location: Bangalore. Open Positions: Seniority: unknown. Open Positions: Department: Lead Generation. Workforce Signals: Review Volume: 185 reviews. Workforce Signals: Company Size Range: 1,001 to 5,000 employees in India. Workforce Signals: Work Timing Signal: 24/7 and US-shift hiring indicates shift-based operations. Employee & Client Sentiment: Red Flags: Repeated complaints about management quality.. Red Flags: Career growth is rated relatively low in public reviews.. Green Flags: Some reviews mention flexibility and WFH options.. Green Flags: Glassdoor reports 61% would recommend working there to a friend.. Sentiment Trend: unknown. Sentiment Themes: Theme: management concerns.

Geography

The public profile records headquarters as 1877/4 HBR Layout 2nd block 1st stage ,80 ft main Road , 560043, Bangalore , Karnataka , India. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bangalore. Centers: Model: onshore/offshore model not specified. Centers: Country: India. Centers: City: Princeton. Centers: Model: office/contact address only. Centers: Country: United States. Centers: City: Rickmansworth. Centers: Model: office/contact address only. Centers: Country: United Kingdom. Centers: City: Davao City. Centers: Model: office/contact address only. Centers: Country: Philippines. Key Firmographics: Founded Year: 2002. Sectors Display: Customer support. Sectors Display: Call center outsourcing. Sectors Display: Lead generation. Sectors Display: Back-office operations. Headquarters Display: Princeton, New Jersey, United States. Ownership Type Display: Private / division of Flatworld Solutions. Leadership & Executives: Executives: Bio: Public LinkedIn material identifies Antony Gregory as CEO of ExpertCallers and describes the company as AI-powered contact center and CX operations focused on e-commerce support, lead generation, and appointment setting.. Executives: Name: Antony Gregory. Executives: Title: CEO. Executive Summary: Summary: ExpertCallers appears to be a BPO and contact-center outsourcing provider focused on customer experience, lead generation, and back-office support, with operations presented as part of Flatworld Solutions and a history dating to 2002.. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: Public sources reviewed do not provide verified pricing, rate cards, or contract structures.. Reputation & Reviews: Summary: Public review platforms show mixed employee and customer sentiment, but the available data is not sufficient to establish a robust independent reputation profile from public sources alone.. Credentials: Detail: Listed as Average on Trustpilot for ExpertCallers.. Credentials: Rating: 3.7/5. Credentials: Platform: Trustpilot. Credentials: Detail: Glassdoor overview shows 42 anonymous reviews and 61% would recommend working there to a friend.. Credentials: Rating: 3.5/5. Credentials: Platform: Glassdoor. Credentials: Detail:

Methodology

Expertcallers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 40 distinct source URLs and retained 47 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Chat Support
• Sales & Marketing
• Content Moderation
• Email Support
• Customer Support
• Data Entry & Processing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.expertcallers.com

Phone: 2996484

LinkedIn: https://www.linkedin.com/company/expertcallers/

Frequently Asked Questions

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